Mountain View, California
Vision Direct - Overnight Shipping Not a Valid Choic
I ordered contact lenses from this online provider and followed their instructions for expedited service. I paid $19.99 for overnight shipping and an order placed March 1st was received March 13th (long after my trip and certainly not quickly). They require you to send in a prescription for quick service which I did within one hour of placing the order. The CS representative claims they did not stock the lens. If that is the case, why OFFER OVERNIGHT SERVICE??? They cannot fulfill this type of order if they don't stock product. Very misleading. I did not request a refund of the $19.99 but a PARTIAL refund to compensate for their lack of delivery on Overnight Service. They refused.
Reason of review:
Order processing issue
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