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Havent received refund or product.
VisionDecor is not a reputable company. PLEASE stay away at all cost, they are not worth the headache and time spent trying to figure out where your order is. After awful communication, false advertisement of "in stock" items and poor business I decided to cancel my order. Below is the confirmation from their company that I would be receiving a full refund. Comments User photo Adriana Macias Visiondecor Hello Charles, Thank you for contacting us in regards to your order. I do apologize for this issue. I have proceeded with your request and have cancelled this order in our system. I have also submitted the request to our accounting department so they could go ahead and process the full refund of this order back to your original form of payment. Once again, we do apologize for this. Please do feel free to contact us back with any further questions or concerns. Thank you. February 04, 2013 09:58 Needless to say, its now Feb 28, 2013 and I still do not have my refund. VD has not responded to any of my emails or phone calls since the 4th of February. So PLEASE PLEASE PLEASE stay away from this company, they are a FRAUD/SCAM!
Extremely Bad Customer Service
If I could give this place minus 5 stars I would. So much of our time has been spent running around these folks. I strongly suggest not to do any business with Vision Decor. I have bought a kids bed from them (via Amazon) and the bed's headboard had a broken part. To cut a long story short, extremely bad communication with this company - good thing we had Amazon. We had to file an A-to-Z claim and keep calling Amazon just to get the seller's response. Seller asked us to send them back the broken headboard (they would not prepay for us shipping back the headboard - that's a very large and heavy package to be sending out in the mail). They said they will provide us with a replacement part if we would withdraw the claim (we believed them and withdrew the claim). They could not commit on time for the new part to arrive nor give us a tracking number. At first they said they have the part in their warehouse, then they said they need to order it from overseas. To cut a long story short, we're now 3 months after the initial purchase and the bed is not yet assembled as we were waiting till today to see how things turn. I am extremely disappointed with Vision Decor as a company and will never do business with them again.
The MOST HORRIBLE COMPANY AND CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!
We purchased the table and 6 chairs online October 7th, 2012. The order did not come until October 25th, 2012. When the packages came the boxes for the table and leaf were completely destroyed (ripped, squished, mangled), and when we opened them up to look at the furniture inside the damages they had were major. The would was split, smashed, splintered, and scratched. The track was so bad the table barely opened and closed, and structurally the table and the leaf were so bad we could barely put it together. The chairs were fine except for one which was shipped with two left legs so we could not put it together. I contacted the company on October 26th, 2012 asking them for a replacement for the leaf and table, and the missing chair leg. We were told we would receive them the 1st or 2nd week in November, and we did not actually receive them until December 20th, 2012. When we finally received the replacement parts they two were damaged terribly, and they still didn't send the missing chair leg. I then spent from January 1st, 2013 until February 4th, 2012 trying to contact them for a full refund to no avail. It was not until I told them I reported them to the BBB that I received a phone call. I then spent an hour on the phone trying to get a full refund. They first began by saying they could not provide packing supplies for me to send back the products, and then after I was admit I would not pay for it they finally said I could receive a refund, but since only the table was damaged they could not give me a full refund for the chairs and I would be charged handling fees for them... So now I have 5 good chairs, 1 chair missing a leg, two damaged tables, two damaged leafs, and only one refund for the table. The have absolutely NO customer service, and they are a terrible company! DO NOT USE THEM. I reported them to the BBB!
Vision decor bar stools defective
We purchased -Cherry Finish Bar Stool Chair w/Swivel Black Leather Seat & Back. Received 2 stools, one with a broken leg. We sent it back and received an intact stool. Two months later, the arm broke. We gave the barstools away to a carpenter. I wrote a review about the chairs but Visiondecor did not post it. Beside the product is - item not reviewed. The product is defective whether its from VisionDecor or a furniture store. I went to a national furniture store, salesman showed me the same stool and lo and behold, the arm was broken. We bought 2 barstools from Rooms To Go and very happy with them.
San Antonio, Texas
I purchased a Bed headboard/footboard online via amazon.com from visiondecor.com(storefront on amazon.com). They gave a tracking #, which turned out to be faulty. They gave a window for delivery and advised who would be delivering the product. I eventually tried to contact the seller, per request of amazon's customer service, as the tracking # would not work...no record. Visiondecor will NOT answer their phones and instead refer you to an email address. The response was admit ion of a mistake on their end. Then I found out they have a D- BBB rating. Amazon is trying to take care of this for me after a quite lengthy negotiation with them. They are taking over the problem and forwarding information up the line that this company is nothing but a bunch of shysters. There communications with customers is *** and they have a D- rating through the Better Business Bureau. So they tried to change the company name slightly but still have a only slightly better rating. Trust me it will get worse. I'm also going to file a complaint with the BBB.
Vision Decor - fake wood!
Do not buy from Vision Decor fake wood cedar chests! It will come apart at the hinges in 5 months revealing MDF fake wood. They carry a 30 day warranty for a reason. Because after the 30 days if anything goes wrong, tough. They will not do a thing. Will not buy from them again. Beware of buying from this company. Their website does not tell you if it is real wood or engineered wood. I bought the Louis Phillipe cedar hope chest for my daughter for her 18th birthday. She had it for 5 months. It is useless now.
Washington, District Of Columbia
VISIONDECOR.COM is a terrible company!
DO NOT buy anything from VISIONDECOR.COM!! I ordered a nightstand from them on 3/16/08 and not only did they lead me to believe that it would arrive between 3/20-3/25/08, it NEVER did AND on top of all of this, I found out it has been discontinued and they never bothered to let me know as I found out on my own!! They NEVER returned ANY emails and although thankfully my card was never charged, I have waited and waited for merchandise that never had any intention of coming anyhow. Bad business, buyer beware!!
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