Horrible custer service

I bought my glasses with vision world and I spent almost $800.00 dollars and they never called me to let me know that the glasses were ready so when I called one of their customer service by the name Alfonso told me that he was to visit to answer my call and told me to call back at the latter time,so he hang up on I call back the next day and he told the thing, so I went to the store in person and the store manager was very rude she that Alfonso was working along and that he have no time to be on the phone with customers,and she told me to have a sit and whenever he finished he will take care of me I was so pissed off that I swear not to use vision world ever,and she told that's your call. So vision world is the worst eyes glasses company ever.
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ID
#1605577 Review #1605577 is a subjective opinion of poster.
Location
Sanford, Florida
Reason of review
Poor customer service

Vision World - Sale Practices Review from West Bay Shore, New York

I was scammed of$90 by vision world in bay shore New York- I was entitled to free glasses through my insurance - they persuaded. Me to get progressives for a $90 copay- with the condition that I could return them- I couldn't wear them due to dizziness and they won't refund my 90 dollars even though. I exchanged the progressives for my regular "free " prescription so my free prescription cost me $90! Don't be persuaded to buy progressives- you might get scammed like I did.
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ID
#488189 Review #488189 is a subjective opinion of poster.
Location
West Bay Shore, New York
New Reviewer

THIS COMPANY ARE DECIEVING AND DO TERRIBLE WORK !

I am an optometrist who made the mistake of using Eyeweartown USA to repair a patients frame.the so called ghetto Manager TINA is very rude and unprofessional.once they recieved the eyewear they started adding on charges that were not needed or asked for.the work they did was horrible! With the help of my colleagues we will see to it that they go out of business sooner than later.also they guaranteed shipment within 3 to 5 days of receiving my frame.They did not ship till 11 days of recieving my frame.this is a sweatshop company who hires minimum wage employees with low quality work and no experience and try to rip off customers.
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1 comment
#392735

Seems to be under the wrong company... Eyeweartown =/= Vision World

ID
#256037 Review #256037 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$385

About

Summary

Vision World is a vision care provider in Rhode Island which appeared on the market in late 80s. In April of 2005 the company was acquired by Empire Vision Centers, Inc. Thus, it became a part of one of the biggest retail optical providers in the Northeast of the country. Currently, Vision World provides Eyeglasses and frames for kids and adults, lenses and contact lenses. It also offers eye exams and vision insurance. The company gives Customer Delight Guarantee, Eyeglass Breakage Warranty, and Lifetime Adjustments, etc. Now Vision World operates five locations in Rhode Island.

Vision World reviews and complaints

Vision World is ranked 241 out of 660 in Medical Supplies and Equipment category

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