Vision Source

On my initial visit, as I was being checked in, the lady asked if I still resided at (and said my entire street address). Before I could confirm it, Julie interjected, asked me which house I lived in on that street, and informed me that she also resided in the Windmill Farms neighborhood. It was very uncomfortable, and I felt an invasion of privacy. Im sure other customers could hear the conversations as well. Most doctor offices have a face sheet printed out and ask you to verify that the information is correct instead of blasting your business for the office. Also, my information shouldve been on a need-to-know basis. I felt like Julie was not being genuine. Because each time that I came in afterward, she refused to look at me and buried her face in the computer. Therefore, I concluded that she was being a nosey Karen. We continued to frequent this location, each time with a wait time of over 20 minutes at times. On July 5, 2023, my daughter had a contact exam. We had a one-week appointment to check her contacts for the final contact RX. We waited over 25 minutes to be seen, standing up. A knock was on the door during our exam. She continued the exam and didn't say to come in. However, the door opened. A male entered the room and asked the tech to assist him when she could. I was insulted that we waited over 25 minutes for our appointment to finally get back there, only not to receive courteous and personal attention. After our appointment, I checked out and was assisted by Julie. I told her I would like to complain, explained what happened, and asked to speak with an Office Manager. Julie shrugged and said nothing but printed out my receipt. Over the weekend, her eyes were bothering her, so I scheduled an appointment to have her eyes checked. On July 28, 2023, we arrived for the appointment 9 minutes late to avoid standing and waiting. We received a call 6 minutes after our appointment time, but no message was left. Dylan, the employee that we complained to Julie about, called our name to come back. He introduced himself, and I advised him that I knew who he was. I complained about his behavior and didnt understand why they would send him to see us. He informed me that they told him I complained about him and that he only had three hours of sleep the night before that happened because his grandmother passed, but he never apologized. Next, he said he was more concerned; they told him I said that I was glad it wasnt a doctors office and she was undressed, then asked why she would be undressed at an Optometrists office. I asked him to leave now and send someone else in. A young lady came in, and I explained what happened and asked for the Office Manager. She completed our exam, and we never saw or spoke with an Office Manager. When we went to check out, Julie wouldnt look at me but printed what was supposed to be the final RX. The chubby girl next to her kept staring at me, so I had to wave to her and let her know that I saw her being rude and staring at us. She continued to stare. As we were leaving, I looked back, and Julie and the employee looked at us and giggled. My daughter cried all the way home from how we were treated. Mind you, I buried my husband a few weeks before this incident. On August 1, 2023, the Tech texted me to inform me that my daughters final contact RX was ready and that Julie didnt provide me with the final RX. I referred to Julie as a clown. Then, I received an email from Gary Brown, the Director, informing me that they were terminating my relationship. He never addressed the incident I complained about on more than one occasion. I had already terminated my relationship. My other three children decided not to do business with them. They lost five VSP Gold members due to their unprofessional and unethical behavior. I called on August 29, 2023, to request my daughters RX changed and to get a copy of my RX. Julie called, smiling, to tell me that I was no longer a patient and the RX couldnt be updated. The RX they sent me read PT DISMISSED DO NOT SCHEDULE on it. This was uncalled for as well. That information should be in-house. I called VSP and spoke with Marie. Marie informed me that she called their office and talked to Julie, who was beyond rude and unprofessional to her. She asked Julie if it was customary for a patient to complain about an employee, and they sent the employee in to see the patient. She stated that Julie yelled at her and told her that it didnt have anything to do with my visit and that she was arguing and refusing to return my benefits when another woman in the office informed her that it wasnt worth the hassle. VSP documented my complaint and is investigating whether they will still do business with this company, returned my benefits, and refunded my $80.00. They value employees but not patients, especially ones of color.