Visio

On March 28, 2025... Visio and Project access was denied.

This was obviously 'scheduled' as my laptop and my desktop computers 'locked up' access at the same moment and for all four installs. WHY?!

My Supervisor with Winslow Indian Health Care Clinic (WIHCC) approached me with the original software and packaging for Visio Standard 2003 & Project Standard 2003 with the comment... "Administration bought several of these for the staff but nobody seems to want them... do you want them?"

I accepted and took possession of these two applications.

That was in 2004... twenty-one years ago.

Painfully... I find out Microsoft has canceled support for both applications in 2014. Imagine my surprise when I found out I had to 'activate' the license on both applications after twenty-one years and eleven years of sans support.

Now I may be able to save .VSD files to PDF format and only access Visio diagrams and drawings through media...

but I will not be able to modify them.

This is absolutely unique ONLY to MS... no other software seller does this 'activate' nonsense. I have Norton Ghost... used on several different computers over two decades...

I don't have to activate that software... and it is software developed in cooperation with MS. I guess MS wants their customers to drop Microsoft products and more to Linux...

so many options there.

I just want access to MY software that was given to me by my boss. It has not been copied nor shared with anyone else.

KM

I wanted to hear VOICE from my sound bar and I positioned back speakers near my kitchen so I could hear VOICE while working in the kitchen. All I could get was music thru the back speakers.

Being frustrated I called Visio customer support and explained my situation to the 1st line support. She was not able to help me and gave me to more technical support. He explained to me surround sound is not really made for voice - it is for loud noises with music or airplanes or car crashes, etc. I don't watch much of that - but I was happy to know it just wasn't possible rather than I wasn't configuring correctly.

He didn't know much about LG Tv's so he didn't try to configure the TV but we did do a sound test and the speakers were all working correctly. I ended up solving my problem by using blue tooth to connect the TV to my Alexa Google Device in the kitchen and now I can hear VOICE.

The technician was friendly and helpful.

I can't believe that in today's connected world that communications would become so difficult. About 6 months ago, I purchased a Visio large screen LED TV.

It was good for 6 months. Then the screen went out and I lost audio. Then the horror story of Visio's poor support communications began. The TV was still within years warranty, so I went to the Visio website to get information what the problem might be.

I supplied the serial and model numbers and photos of the issue as requested. A week went by with no response from Visio support,I called the support line. The service person I spoke to never mentioned receipt of the requested information, never explained what the possible problem might be. Without my knowledge, the rep scheduled a delivery replacement TV and setup service which I was never made aware of.

Being that I figured that Visio was not going to address the issue due to their non-response for an explanation, I went and purchased a new TV and put the old one in the dumpster. Yesterday I received an email from Visio about an impending delivery which had an odd tracking number. So this AM I called Visio about what they were shipping to me. That's when I became aware that they were sending a replacement and providing a setup service.

Had Visio responded in a timely manner and said that a replacement and setup would be provided, I would be $400 better.

The rep I spoke to this AM said there was nothing she could do seeing that I had already disposed of the old TV. This would have NOT been done had Visio responded to my initial request about what the problem might have been.