Daoud Tzv

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Amazon app not dupported

Visio stopped supporting Amazon video app. Amazon said that Visio was not attempting to negotiate new terms.
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Cons:
  • Quit supporting amazon

Preferred solution: Apology

User's recommendation: Buy a different TV

Irvin N

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Amazon app not dupported

Representative had a good attitude. Also was friendly and tried to resolve the issue. She was unable to do so. Amazon representative advised us that Visio was in contract negotiations to decide to continue to support the Amazon app. I have two Vizio tv's. Will not buy another because of this chain of events.
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Preferred solution: Samsung

Roy V Fyv

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Want to know if a visio sound bar model vvsb21ws is comparable to a 5.1 subwoofer

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Yes this was not a complaint this was a informational inquirer I have been very satisfied with my unit I needed to know if the existing 5.1 visio I have would the subwoofer from that unit be comparable with the 3.1 visio I got at a goodwill for $7.00 and the remote work on the 3.1 also the remote yes subwoofer no from what the very helpful person told me but there's a way just open the 3.1 solder wires to the speakers and hook up to woofer and other speakers and it works old school technology thanks this is not a complaint Sincerely Roy S Valdez
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Cons:
  • Need all visio units to be comparable with the bigger or smaller visio units

User's recommendation: To the visio family try to make all visio soundbars and woofers comparable with all exist ing family units

Anonymous
map-marker Cape Town, Western Cape

Owned 2 they both have issues

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Bought a 2019 Vizio quantom X P-Series Since the first day out the box the menus are super slow laggy, also 75% time the backlight wont turn off with tv and is left on all night cause I dont notice it till its dark, I will say they have a really good picture in my opinion, that one broke someone locked it over or something, so hoping maybe that one was just weird I bought a second one, same damn problems
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User's recommendation: Pay the extra for the warranty! Or don’t get vizio

Mark S Gki

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Verified Reviewer
| map-marker Unity, Pennsylvania

Poor communications

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Visio - Poor communications
Visio - Poor communications - Image 2
Updated by user Apr 15, 2022

Not good. Vizio ignores emails to corporate headquarters.

Updated by user Apr 15, 2022

I have emailed Vizio corporate 2 times in the past 2 weeks and included a link to my review with no answer. Their failure to respond just shows how much they hold they hold their customers in contempt. I would say that they have a poor business model but in truth they...

Original review Apr 07, 2022
I can't believe that in today's connected world that communications would become so difficult. About 6 months ago, I purchased a Visio large screen LED TV.

It was good for 6 months. Then the screen went out and I lost audio. Then the horror story of Visio's poor support communications began. The TV was still within years warranty, so I went to the Visio website to get information what the problem might be.

I supplied the serial and model numbers and photos of the issue as requested. A week went by with no response from Visio support,I called the support line. The service person I spoke to never mentioned receipt of the requested information, never explained what the possible problem might be. Without my knowledge, the rep scheduled a delivery replacement TV and setup service which I was never made aware of.

Being that I figured that Visio was not going to address the issue due to their non-response for an explanation, I went and purchased a new TV and put the old one in the dumpster. Yesterday I received an email from Visio about an impending delivery which had an odd tracking number. So this AM I called Visio about what they were shipping to me. That's when I became aware that they were sending a replacement and providing a setup service.

Had Visio responded in a timely manner and said that a replacement and setup would be provided, I would be $400 better.

The rep I spoke to this AM said there was nothing she could do seeing that I had already disposed of the old TV. This would have NOT been done had Visio responded to my initial request about what the problem might have been.
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Loss:
$400
Cons:
  • Too many to list

Preferred solution: Refund AND apology

User's recommendation: Buy Visio and expect questionable support

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