VirginPulse
VirginPulse Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
VirginPulse has a 1.6 star rating from 15 reviews and only 29% would recommend, with widespread dissatisfaction over service, billing, and rewards redemptions.
Key Takeaways for Future Customers
- Expect long hold times and difficulty reaching support; check VirginPulse reviews before relying on prompt help.
- Watch for billing and refunds issues and confirm reward redemptions immediately.
- Account login and app migration problems are common; plan for potential delays when enrolling through an employer membership.
Negative Feedback / Risk Areas
- Frequent customer service failures with long waits and no callbacks.
- Complaints about overcharged billing, denied refunds, and unresolved reward or order issues.
- Poor website/app usability, blocked accounts, and hard-to-complete cancellations or exchanges.
Positive Feedback
Some customers praised helpful representatives and receiving items like watches via work rewards, indicating occasional satisfactory service and rewards fulfillment.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
VirginPulse has a 1.6 star rating from 15 reviews and only 29% would recommend, with widespread dissatisfaction over service, billing, and rewards redemptions.
Key Takeaways for Future Customers
- Expect long hold times and difficulty reaching support; check VirginPulse reviews before relying on prompt help.
- Watch for billing and refunds issues and confirm reward redemptions immediately.
- Account login and app migration problems are common; plan for potential delays when enrolling through an employer membership.
Negative Feedback / Risk Areas
- Frequent customer service failures with long waits and no callbacks.
- Complaints about overcharged billing, denied refunds, and unresolved reward or order issues.
- Poor website/app usability, blocked accounts, and hard-to-complete cancellations or exchanges.
Positive Feedback
Some customers praised helpful representatives and receiving items like watches via work rewards, indicating occasional satisfactory service and rewards fulfillment.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Visa card issued not able to use
At the store, the card was declined after receiving it. I was embarrassed at the checkout line. Please call me at 214-208-****.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn merchandise
Company fixed the issue and I have been provided with full refund. Not resolved.
Looking for a replacement. Or refund.
Ball is in your court. Let’s see how your customer service is?.
Broken speaker, I need a replacement. Please help me with returning it and having another replacement shipped to me at 20 Farm Street, Cranston, Rhode Island 02920.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need help
I need internet in my account. I have forgotten my password.
I want to use my Virgin Pulse. I think someone can help me find this code.
Preferred solution: I need recuperation my cord
User's recommendation: I need to inter in m’y accaront
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Check benefits
- - Long wait time; customer service number did not work.
- - I want to check what benefits are offered for this service.
Company fixed the issue and I have been provided with apology. I can't remember but I had no further issues.
Pleased with the program overall. However That have posted my earning $2.00 daily.
I have only received $1.00 for my 2 monitoring. Blood sugar and medication.
Long wait time. Customer service number did not work.
Just want to check benefits and benefits offered. Checking to see what insurance offer this service This was a waste of time My question does not require 100 words.
Please have someone to help me. I will try to contact Priority Health benefit Department.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was double charged give back the overpayment money
I am trying to buy a Max Go watch over the past 2 weeks several times a day with couple different cards and it takes all my information but never completes the sale. I even called the company and tried to order it the representative hung up on me. Their company is CPAP
-Not so good, Send the Max Go and repay the overpayment to my card. Thank you.
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New York, New York
Problem in redeem a reward
- - Redeemed $125 for an Amazon gift card via Virgin Pulse.
- - Claim code generated; Amazon shows it as redeemed; $125 not visible; please help.
My name is Liqing Jin, an employee at University of Pennsylvania. I join the program "Virgin Pulse".
On Nov. 13, 2024, I redeemed $125 for a Amazon gift card, and received an email from you with transaction ID: #821****, Pin = WD1VQ5ZH. After I clicked the "redeem now", a claim code was generated. However when I tried to add it to my Amazon account, it says the Claim code has already been redeemed at Amazon, but it ($125) does not show on my account.
Can you help me to solve this issue? Your assistance is greatly appreciated.
Los Angeles, California
Instructions
- - Seeking assistance with obtaining dental, vision, and medical forms.
I'm trying to get assistance with getting the dental, vision and medical forms
I'm trying to get assistance with getting the dental, vision and medical forms
I'm trying to get assistance with getting the dental, vision and medical forms
I'm trying to get assistance with getting the dental, vision and medical forms
I'm trying to get assistance with getting the dental, vision and medical forms
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service
- - Update merchandise more often (every few days) to avoid ordering items that are out of stock; the customer won't buy from or recommend the company.
Do a better job of updating your merchandise, such as every couple of days, so people don't waste their time trying to order things you don't have. Needless to say, I won't be buying anything from you, nor will I recommend you to any of my co-workers, family, and friends.
- Poor customer service
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlease give me my gift card and I we’ll speak to someone who works at are place and is part of this
- - I never received my gift card and need help.
- - I spent over an hour on the phone waiting for assistance; I want what I earned.
I never received my gift card. Please help me out here.
I have been on the phone, waiting for someone to assist me for over an hour. I want what I have worked hard for and I am tired of hanging on this phone.
Preferred solution: Full refund
Hard to do password
Too complicated to try to do the password it would be wonderful if you could just transfer our old version pulse account to the new one 
User's recommendation: Make it easier to sign in I still have not been able to sign in
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAcct blocked
- - My account was blocked; I waited about 4 hours for a callback after calling.
- - I emailed multiple times; two replies, but what was suggested didn't work.
She was the nicest person who helped me out and fixed the problem in less than 5 minutes. She was great
My account was blocked. I called multiple times and I'm still waiting for a call back, about 4 hours later.
Then, I emailed multiple times and got two replies, but what was suggested didn't work. The customer service is ***
Preferred solution: My account opened. It's with Virgin Pulse a health care incentive program for work
Strongsville, Ohio
Verify if you received my biometric screening
- - On hold for over 40 minutes.
- - Left number for a callback; two hours, no reply.
- - Phone system and website feel unfriendly.
- - Requests a prompt callback.
I have been on phone for over 40 minutes waiting for somebody to pick up. I have left my number for a callback and thats been two hours and still havent gotten a call back.
I feel that the phone system is very unfriendly and so is the website I would like a call back as soon as possible 216-299-****. Thank you my name is Campbell DEIDRE.
Bellevue, Washington
Can you please let me know about my virgin pulse $
I can't get access to my $, it's $55, I applied for it and don't know what happens, is there a phone number I can call you
User's recommendation: Continue to use the app
Pontiac, Michigan
Rewards
The website would not work. I wanted to sign up for my Medicare rewards.
The customer service representative was very helpful and signed me up. I was very happy with her help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChecking on order
I couldn't press 1 to request a callback and was then disconnected. I called back and pressed 1 to request a callback.
However, no one ever called me back. I need to check the status of my order.
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Philadelphia, Pennsylvania
Mising order
I ordered a watch and I don't receive and nobarie respond for nating I paid a ready and natin not virgin not mail nating I so dis apoiner
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