Skip to content
  • Login
VirginPulse

VirginPulse

virginpulse.com
What is your customer experience with VirginPulse?

VirginPulse Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • VirginPulse has 1.7 star rating based on 19 customer reviews. Consumers are mostly dissatisfied.

  • 29% of users would likely recommend VirginPulse to a friend or colleague.

  • Rating Distribution
  • Pros: Great customer service, Great watches, Items purchased with work rewards.
    Cons: Poor customer service, Cant get in touch with anyone, Extremely overcharged.

View full overview ›

Media from reviews

VirginPulse - Problem in redeem a reward
VirginPulse - I need help
View all media ›

Top VirginPulse Reviews

Positive Review

"Rewards"

stars-rating stars-rating stars-rating stars-rating stars-rating

The website would not work. I wanted to sign up for my Medicare rewards. The customer service representative was very helpful and signed me up. I was very...

Critical Review

"Instructions"

stars-rating stars-rating stars-rating stars-rating stars-rating

I'm trying to get assistance with getting the dental, vision and medical forms I'm trying to get assistance with getting the dental, vision and medical forms...

Show reviews that mention
virgin pulse virgin customer pulse service card customer service phone account gift card
Filter review
Sort by
Anonymous
map-marker Los Angeles, California

Instructions

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I'm trying to get assistance with getting the dental, vision and medical forms

I'm trying to get assistance with getting the dental, vision and medical forms

I'm trying to get assistance with getting the dental, vision and medical forms

I'm trying to get assistance with getting the dental, vision and medical forms

I'm trying to get assistance with getting the dental, vision and medical forms

View full review
Analiyah Pgw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need help

VirginPulse - I need help
Contains 2 confidential files for company representatives

I need internet in my account. I have forgotten my password.

I want to use my Virgin Pulse. I think someone can help me find this code.

View full review

Preferred solution: I need recuperation my cord

User's recommendation: I need to inter in m’y accaront

Resolved
Tenley Tvf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grosse Pointe, Michigan

Resolved: Check benefits

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Dec 23, 2024

Company fixed the issue and I have been provided with apology. I can't remember but I had no further issues.

Pleased with the program overall. However That have posted my earning $2.00 daily.

I have only received $1.00 for my 2 monitoring. Blood sugar and medication.

Original review Nov 22, 2024

Long wait time. Customer service number did not work.

Just want to check benefits and benefits offered. Checking to see what insurance offer this service This was a waste of time My question does not require 100 words.

Please have someone to help me. I will try to contact Priority Health benefit Department.

View full review
Gloria S Ngy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kansas City, Kansas

I was double charged give back the overpayment money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jan 17, 2025

I am trying to buy a Max Go watch over the past 2 weeks several times a day with couple different cards and it takes all my information but never completes the sale. I even called the company and tried to order it the representative hung up on me. Their company is CPAP

Original review Jan 10, 2025

-Not so good, Send the Max Go and repay the overpayment to my card. Thank you.

...

-----... -----...

View full review
Anonymous
map-marker New York, New York

Problem in redeem a reward

VirginPulse - Problem in redeem a reward

My name is Liqing Jin, an employee at University of Pennsylvania. I join the program "Virgin Pulse".

On Nov. 13, 2024, I redeemed $125 for a Amazon gift card, and received an email from you with transaction ID: #821****, Pin = WD1VQ5ZH. After I clicked the "redeem now", a claim code was generated. However when I tried to add it to my Amazon account, it says the Claim code has already been redeemed at Amazon, but it ($125) does not show on my account.

Can you help me to solve this issue? Your assistance is greatly appreciated.

View full review
Gloria S Ngy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor service

Do a better job of updating your merchandise, such as every couple of days, so people don't waste their time trying to order things you don't have. Needless to say, I won't be buying anything from you, nor will I recommend you to any of my co-workers, family, and friends.

View full review
Cons:
  • Poor customer service

Preferred solution: Apology

Donna T Duy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Please give me my gift card and I we’ll speak to someone who works at are place and is part of this

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I never received my gift card. Please help me out here.

I have been on the phone, waiting for someone to assist me for over an hour. I want what I have worked hard for and I am tired of hanging on this phone.

View full review
Loss:
$50

Preferred solution: Full refund

Dyland Ilp
map-marker North Charleston, South Carolina

Hard to do password

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Too complicated to try to do the password it would be wonderful if you could just transfer our old version pulse account to the new one Sad

View full review

User's recommendation: Make it easier to sign in I still have not been able to sign in

Therese H Skb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Acct blocked

Updated by user Dec 12, 2024

She was the nicest person who helped me out and fixed the problem in less than 5 minutes. She was great

Original review Dec 10, 2024

My account was blocked. I called multiple times and I'm still waiting for a call back, about 4 hours later.

Then, I emailed multiple times and got two replies, but what was suggested didn't work. The customer service is ***

View full review

Preferred solution: My account opened. It's with Virgin Pulse a health care incentive program for work

Anonymous
map-marker Strongsville, Ohio

Verify if you received my biometric screening

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have been on phone for over 40 minutes waiting for somebody to pick up. I have left my number for a callback and thats been two hours and still havent gotten a call back.

I feel that the phone system is very unfriendly and so is the website I would like a call back as soon as possible 216-299-****. Thank you my name is Campbell DEIDRE.

View full review
Anonymous
map-marker Bellevue, Washington

Can you please let me know about my virgin pulse $

I can't get access to my $, it's $55, I applied for it and don't know what happens, is there a phone number I can call you

View full review

User's recommendation: Continue to use the app

Anonymous
map-marker Pontiac, Michigan

Rewards

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The website would not work. I wanted to sign up for my Medicare rewards.

The customer service representative was very helpful and signed me up. I was very happy with her help.

View full review
Michele P Zpu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Checking on order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I couldn't press 1 to request a callback and was then disconnected. I called back and pressed 1 to request a callback.

However, no one ever called me back. I need to check the status of my order.

View full review

Preferred solution: Deliver product or service ordered

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Philadelphia, Pennsylvania

Mising order

Contains 2 confidential files for company representatives

I ordered a watch and I don't receive and nobarie respond for nating I paid a ready and natin not virgin not mail nating I so dis apoiner

View full review
Adilenne Vzh
map-marker Clarksville, Tennessee

Saddened

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Results were not what I expected. No more participation for me with Virgin pulsesmh just sad bad business

View full review
Hakan Bgj
map-marker Tampa, Florida

Getting my login information

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

2 hours on hold for a person my issue is not resolved I got tired of waiting I still need help horrible. I need a person to call me

View full review

User's recommendation: Never horrible waiting for over 2 hours in the phone and none pick up

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article