Anonymous
map-marker Ashburn, Virginia

Overselling and Accountability

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I have dropped off my car for 2 rare Tire Replacement along with Wheel Alignment on 03/01/2024. Actually, i went for only one tire first and they upsell for two rare tires for better wheel alignement. The tires were replaced and wheel alignment was done and gave the vechile back on same day. I started noticing the air was slowly going down on the passengers side rare tire from next day, which is new tire that was installed in 03/01/2024. I took the car back to the VA tires in Broadlands and they gave me appointment for Saturday, 3/9/2024 and filled the air and send it could be a value issue and sent me back. I showed up with my car again on Saturday, 3/9/2024 at scheduled time and now they are saying that this new installed tire has to be replaced with another new tire again. I am really really upset about this, how can a new tire can go bad when the air never went down more than 25 psi. I requested to replace the time as it should be within the manufacting warrently and they simple rejected. I know that I didn't drive the car much after the new tire and it was all in ashburn area where we have the perfect roads, I seriously suspect that either a tire was defective or something went wrong while installation but they didn't want to accept and asking me to pay again for new tire. I have been a VA Tire & Auto customer for more than 10 years with multiple vehicles servicing every year, I didn't expect this low service, overselling and not taking accountability.
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Corey D Ehn

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Verified Reviewer
| map-marker Norwalk, Connecticut

Left stranded

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Virginia Tire And Auto - Left stranded
I am sitting in the Virginia Tire and Auto with a flat tire. They refused to help me. I had to call another repair company to fix my tire in the parking lot of Virginia Tire and Auto. Way to step up and show what kind of business you really are. I will definitely never come back here for no help. Wow! Still in awe of how they just left me to fend for myself in their parking lot with a flat tire.
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Cons:
  • Refused to do anything

Preferred solution: I don't want others to fall victim to a company that doesn't care about customers.

Robert A Uka

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Verified Reviewer
| map-marker Brentsville, Virginia

Bad service

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i use to come to you for all my needs but the last 2 times i came in you are over pricing and mechanics are not doing there job i have a F150 that needed woek done on it . so the say they did a diagnostic on the truck and needed new water pump and belt wanted to charge me $1,900 for the work . after looking up the prices for the parts i found that it was only $500 for the pump the belt and thermostat did the work my self and was done with in 2 hours that did not fix what was wrong so took it to some one else found out that the heater core was bad had them do the work for under $1000 . So that was strike one . then i to it back to you last week for Va. inspection was told needed new lower ball joint and had a rust hold in the middle of the fram need stabilizer bushings . Well i took it to 3 other shops and all they could fined was i needed the stabilizer bushings you are a rip off and i will NEVER bring anything to you again and have told everyone about it i have a small business and have 50 vehicle that will never come back as well you over price or make stuff up for money
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Loss:
$20
Cons:
  • Charge to much and make stuff up you need

Preferred solution: nothing

User's recommendation: do not go there evver

Rajat K Xir

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Verified Reviewer
| map-marker Washington, District Of Columbia

Uneducated staff of VATyre charged me 75$ for a Quote of a wheel ( FRAUD)

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Yesterday July 20th I came to VATyre to get my Toyota 2011 Wheel get replace and get an alignment. I explain everything that my wheel is bend and I need to replace that and then need a alignment on top of it, because around six months back I get the wheel alignment test in manassas using a Groupon coupon and they recommended to replace the wheel before alignment. And so I came to Vatyre South riding, because that is my first choice to service my vehicle and so I can replace wheel and also an alignment. This is the thing I explained to ask for quote. But the front desk person said he cant give the quote of wheel unless he physically check my car and asked to drop my car, which I did. And later in a day he charged me 75$ to give me the quote for the problem which I already explained him. I visit vatyre to resolve my problem and not to repeat the story that I already told him to fix. Now its quiet understood that alignment cant be done if the rim is already bend and so to resolve the problem, first wheel needs to be changed which I ask him. Now it is just a 2 min job to give me the quote of the wheel so that I decide to get it replaced and get my wheel alignment on top of it. But for this 2 min job to give me the quote of wheel he charged me 75$, which is total *** Seems like office staff is not educated to do the right thing. I need to post on google to save other people from such kind of fraud and also to let my other friends not to be befooled by such uneducated staff, who doesnt listen the problem of the customer and charge for giving the quote and not resolving the issue. I already know my Wheel is bend which I told him first thing, I already know my tyre got damaged because of wheel bend and it needs to be replaced and alignment cant be done without wheel to be replaced, and I told him the same story, but its very upset that office staff charged me 75$ to repeat my story to me. I am not sure if this is a fraud by mistake or intentional, but this is not the way to earn the trust and business of the customer.
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Loss:
$75

Preferred solution: Full refund

User's recommendation: Please beware with staff

Abdellah H
map-marker Ashburn, Virginia

Complain

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Transmission missed up after services And refused to recheck the problem ashburn farm , they changed the transmission fluid but the next day the transmission gears slipped and took it back to them and they said I need new transmission. That easy !!! I never had any problems on my car for last 3 years since I bought it from a dealer till I brought it to Virginia and auto and changed the fluid . And now no one want to even take a look on it . They trying to get away of the big problem they caused on my car .
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Gainesville, Virginia

Get Inspection Here at Your Own Risk!

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I had an older car, in good working order, inspected at Virginia Tire. What a mistake! My car was failed, but not to worry--for only $1,100 they could make it pass! While nothing was really wrong with the vehicle, I had to make the repairs which were now "of record" on the VA inspection system. I went elsewhere to have the work, the unnecessary work, done but for $650 by AAA. Virginia Tire uses the inspection service to keep their work bays full. This is not a trustworthy operation so please go elsewhere.
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Reason of review:
Poor customer service
Anonymous
map-marker Gainesville, Virginia

Don't have your car inspected at the Gainsville, Va location

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My truck failed inspection for a nail in the tire. The nail was in the tread and not causing an air leak. I waited in line for over one and a half hours and then another forty-five minutes while my truck was "Inspected". I also noted that the employee was sitting in my vehicle running the air conditioning during the forty-five minutes that I was sitting around waiting for him to finish. I asked them to fix the tire and was told that I would have to wait another three to four hours since they were busy. Busy, really. How long does it take to pull out a nail and put a plug in while it was on the lift. Steer away from this store and this company.
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Cons:
  • Entire experience
Reason of review:
Poor customer service
Anonymous
map-marker Leesburg, Virginia

BEWARE of FRAUD - VA Tire and Auto of Broadlands

BEWARE! BEWARE! BEWARE! These guys are CROOKED! Bought a used car recently, had the dealership go over it and my own mechanic, to check it head to toe. It was performing perfectly. Took the car in to Virginia Tire & Auto of Broadlands for a simple emissions inspection and was told that the car flunked because of the check engine light being on. I told the rep that there was no check engine light when I took the car in. He said that he contacted me because there would be additional charges to run a diagnostic and to repair whatever was wrong with the car. I told him that this smells fishy, and picked up the car and took it to a trusted mechanic, who ran the check engine light code and diagnosed that someone at Virginia Tire & Auto had loosened the band clamp on the air-flow intake, which caused the mass air flow sensor to put check engine light on. He told me this is a very common FRAUD TECHNIQUE. He tightened the band clamp and cleared the code. He checked everything on the car for several hours, and there is nothing at all wrong with it. I even took it to a competing inspection station and it was cleared for emissions, NO PROBLEM! This fraud perpetrated by inspector ROOZBEHAN, ROOZBEH, or someone else at Virginia Tire & Auto not only cost me the $28.00 emissions fee TWICE, but also expenses for the time and efforts of a reputable mechanic, and the 150 miles I had to put on the car to get this all done. WE SHOULD ALL BE OUTRAGED THAT THESE GUYS WILL STOOP THIS LOW JUST TO MAKE EXTRA MONEY ON UNNECESSARY REPAIRS. I see several others who have claimed they tried to get them to do hundreds of dollars of unnecessary repairs to their vehicles during safety inspections too!
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Reason of review:
Bad quality

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