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Virginia Mason
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Virginia Mason Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBullying and a broken policy about non violence and hate
I have been a happy client of Virginia masons bailey bouche house for several years but when I needed to be sheltered at their newly established night shelter program I was being bullied and threatened by another shelter client and was treated as if my self protection was a joke and I was instead thrown out all while in a very bad health crisis that I feel was unjust and I am traumatized by their lack of concern and their policy of hate and non violence is utter garbage.garbage. b
User's recommendation: Be wary.
ID
Location
Seattle, Washington
Preferred solution
Apology
Cannot Contact
A family member has been a patient for many-many years. This used to be an incredible medical service, caring, efficient, etc. It has become a joke. It is not possible to call and actually talk to somebody who can guide you. The patient portal is down. Virtual visits were ended on September 22. No mental health crisis line. No clinic actually answers the phone. You cannot send e-mail. King County crisis line puts you on hold. After 15 minutes, I hung up. Only three of the only eights mental health professionals in VM are taking new patients and only one is a woman (important for this matter). It is not possible to communicate with VM personnel, and there are no services available for mental health crisis. Big let down. VM has become a joke and it no longer is able to provide for my family member's needs. We are researching new medical providers.
User's recommendation: Stay Away.
1 comment
ID
Location
Minneapolis, Minnesota
New Reviewer
Worst than poor scheduling and customer service
Repeated calls to scheduling either central line in Issaquah or seattle. Holds up to 45 min, the shortest was 6 min, dropped calls. Schedulers appear poorly trained, condescending and inappropriate gatekeepers that lack any medical background. I have primary care thru Issaquah. Podiatry thru Seattle. This has been going on for at least a year. Today at least five calls, 5 on hold, 2 dropped calls, one refusal to schedule then hung up, on hold again for podiatrist. Just had call hang up. How does this organization stay in business?? No public corp would stay in business.
ID
Pros
- Providers i see
Cons
- Everything mentioned earlier
Preferred solution
Training and hiring of staff, consolidation and coordination of communication and records
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
Virginia Mason has been giving me a runaround. Being in touch with Virginia Mason CEO- KETUL PATEL/ RUTH F.
253-680-****. In regard to an important surgery for my person.
In speaking with my Attorney, I was informed of RCW 74.34.200: Abandonment, abuse, financial exploitation, or neglect of a vulnerable adult—Cause of action for damages—Legislative intent.Further under Supreme Federal Law violation: 18 U.S.CODE § 241: CONSPIRACY AGAINST RIGHTS-§242: DEPRIVATION OF RIGHTS UNDER COLOR OF LAW. William R.