Virginia Lottery Reviews
Virginia Lottery Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Virginia Lottery has a 1.3 star rating from 6 reviews, with 83% unfavorable feedback. Consumers report frequent app crashes, missing or withheld winnings, problems with the Wheel of Fortune feature, and dissatisfaction with digital instant games versus paper tickets.
Key Takeaways for Future Customers
- Consider Virginia Lottery reviews before using the app; many suggest buying physical tickets.
- Expect potential app crashes and hidden playslips when using online services.
- Customer service response on winnings and claims may be slow or unresponsive.
Negative Feedback / Risk Areas
- Repeated customer complaints about missing winnings and alleged withheld deposits.
- App design issues, frequent crashes, and broken Wheel of Fortune feature.
- Reports of poor online customer service and confusing self service machines.
Positive Feedback
Some users enjoy scratchers and ticket scanning; a few say paper tickets are preferable to the app.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Virginia Lottery has a 1.3 star rating from 6 reviews, with 83% unfavorable feedback. Consumers report frequent app crashes, missing or withheld winnings, problems with the Wheel of Fortune feature, and dissatisfaction with digital instant games versus paper tickets.
Key Takeaways for Future Customers
- Consider Virginia Lottery reviews before using the app; many suggest buying physical tickets.
- Expect potential app crashes and hidden playslips when using online services.
- Customer service response on winnings and claims may be slow or unresponsive.
Negative Feedback / Risk Areas
- Repeated customer complaints about missing winnings and alleged withheld deposits.
- App design issues, frequent crashes, and broken Wheel of Fortune feature.
- Reports of poor online customer service and confusing self service machines.
Positive Feedback
Some users enjoy scratchers and ticket scanning; a few say paper tickets are preferable to the app.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roswell, Georgia
VA LOTTERY APP GAME WHEEL OF FORTUNE SUCKS AND DOES NOT WORK
- - I won free spins, hit go and one spin, then the screen went black.
- - No money was deposited after spins.
- - VA Lottery is unresponsive; NC Lottery is more efficient.
UNTIL LOTTERY GETS THEIR SITE FIXED STAY AWAY!!!….TERRIBLE ONLINE GAMES THAT JUST KICK YOU OUT WHEN YOU WIN ON WHEEL OF FORTUNE!
- Black screen when win-wheel of fortune
Preferred solution: Full refund
User's recommendation: STAY AWAY FROM WHEEL OF FORTUNE ON VA LOTTER APP, DOES NOT WORK
Virginia Beach, Virginia
Stop playing the online slots go to the casino.
The games are rigged. Soon as I make a deposit and start to play the game kicked out.
Mind you, theres no withdraw of unplay cash.
This is pure ***
User's recommendation: *** *** nah! Invest your cash on Robinhood instead!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leesburg, Virginia
Incompetent Design
- - App is mostly web links; use a browser.
- - It crashes frequently.
- - It hides Mega Millions and Powerball tickets; viewing after draws is hard.
The VA Lottery App is garbage. Don't use it.
1.
The app is mostly just weblinks to the webpage. You can just use your web browser.
2. The app crashes, FREQUENTLY.
3. The app HIDES your Mega Million and PowerBall playslips so you can't see them.
Once the draw has happened and you want to validate your numbers, they bury the tickets you bought deep in the app where only a detective could find them/view them.
4.
They "slam" you into buying multipliers on your draw tickets (think "x10") You might want to pay $1 or $2 for a draw, but they seem to force you to buy the super $5 or $10 draw, with no clear way to reduce it down.
5. Money won in the app stays in the app.
- Scan paper tickets
- Everything else except scanning tickets
Preferred solution: Apology
User's recommendation: Avoid this app at all costs. Buy paper tickets.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leesburg, Virginia
Incompetent Design
- - The app is mainly a URL to pages.
- - Tickets hide after purchase and are hard to verify.
- - The app crashes often and forces higher ticket purchases.
This app is just a URL weblink to webpages. You could just use a web browser.
The worst part of the app is that when you spent big money on draw tickets, they hide them. You can't see your tickets, and after the draw, getting to your previous ticket to verify it actually didn't win is extremely difficult because they bury it deep in the app. The app crashes frequently. The app does not allow you reduce the "x10" factor or similar for tickets you buy.
You might want to only have a single draw for $1 or $2, but it seems to force you to buy a $5 or $10 ticket. It's a terrible app.
Just buy your tickets at the convenience store, and be safe/sane. This app is garbage.
User's recommendation: Buy physical tickets.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNew self service machines
- - Self-serve machines feel like online ordering.
- - I prefer cash, but a $20 minimum prevents viewing a $5 ticket's number.
I don't know who came up with this new self serve machines idea where you have to use it like placing a order online.i for one like to use cash that being said if I put in $20 dollars and want to see the ticket number if I want to buy a $5 ticket to see the ticket number on the bottom it won't let be do it I have to purchase the full $20 dollars on tickets that might not want to buy
User's recommendation: Go back to the old system.....
Chesapeake, Virginia
If you play ... Do it for entertainment purposes only.
- - VA lottery is for entertainment.
- - I've played for over a year.
- - Winnings declined; I enjoy twenty cent games.
- - A $1 bonus was not awarded due to a glitch.
It's just my opinion, but if you play the online VA lottery you should do it for entertainment purposes only. I've been playing for over a year.
When I started playing it seemed like i would win on a regular basis, but recently the winnings have decreased significantly. I enjoy the twenty cent games and do it strictly for fun. I may win a few dollars here and there, but nothing worth depositing. Once I tried to redeem a $1 bonus and the va lottery experienced some sort of glitch and did not award it to me.
I gave up on expecting to win. It has definitely changed within the last year or so.
Madison Heights, Virginia
Complete SCAM
- - The reviewer says the site is random and should be investigated.
- - They accuse operators of theft and scam and say they steal people's money.
This cant even be considered gambling because there is calculated risk and mathematical odds involved in gambling. But this site is purely random on an Algorithm and should be investigated and shutdown. The people that run this app and design these games are thieves and scam artists of the highest level, there is no way it should be legal to monopolize the lottery and be able to steal peoples money without actually giving them a LEGITIMATE chance to win!
User's recommendation: Don’t play, delete the app!
Dissatisfaction
- - Odds on scratchers don't match posted numbers.
- - You won't win more than $50 regardless of stake.
- - This week I spent $220 on scratchers and won nothing.
I have played the scratchers for years, and can afford to, so this isnt a money complaint. The odds of winning on scratchers is not only inaccurate, but waaaay off what they post on their tickets.
Some are 1 in 3, 1 in 4, 1 in 10, etc. It doesnt matter whether your play 1$, 1$10, $20 or $50 scratches you never win anything over $50. This week I spent $220 on a mix of 10,30, and 50$ and didnt wine one dollar back. This has been the norm, no matter what you purchase.
Total bust/ripoff/scam as far as scratchers go. I have played in MD and boom!, you won every 2nd or 3rd time you purchase.
VA lottery sucks, and i will stop throwing money away on my states lottery. Terrible
User's recommendation: Do not waste your money
You solved your own problem. Play the lottery in Maryland.
Your flawed reasoning and lack of understanding odds and probability is telling. You lost the second you handed the cashier your money.
Clarification of previous lottery winning
The reviewer tried to contact the company before posting this review.
- - Ticket purchased at a Safeway in Burke, VA.
- - Ticket paid out $2,500.
- - Bottom two-thirds of the ticket show $7,000,000 on three boxes.
The ticket that I purchased in a Safeway store in Burke, Va. paid me $2500 dollars, although in the bottom two thirds of the lottery ticket also had $7 million dollars on three different boxes.
Does that mean I also won $700**** dollars also. I look forward to hear back from you.
My phone number is 202368****. Thank you in advance for your help, James
User's recommendation: Get details before you leave the store.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVIRGINIA LOTTERY sucks
- - Digital instant games don't payout often.
- - I'm done with VA lottery and won't spend again.
- - Free play/bonus moments yield only a few dollars.
These digital instant games are trash. You spend a decent amount of money playing and you don't even win it back.
I'm done with it. I will never give VA lottery another dime of my hard-earned money. It's not worth it. It's very interesting when you get three free play buttons or three bonus buttons and come out of it only winning a couple of bucks.
You never win a decent amount. They swear it's not rigged and that every spin is predetermined, but I don't believe that for a second.
At all. They think people are stupid.
- It can be fun
- Rare to win a decent amount of money
User's recommendation: Be mindful. Don’t spend tons of money. If you play set aside a budget and DO NOT go over it. It may be tempting but it’s not worth it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Richmond, Virginia
Never received my winnings on Va. LOTTERY online gaming
The reviewer tried to contact the company before posting this review.
- - Won $200 in November; downloaded ID twice; got emails for more; calls unanswered after 30 minutes; no callback; no winnings in 2024; money stolen.
I am 62 year old person. I was sitting at home in November 2023, So I decided to play the online gaming games on Virginia Lottery.
They so gracefully accepted money off my debit card and when I won 200.00. It was we need you to download your ID, your card. I did. And it became excuses after excuses.
Here it is January 2024. So please consumers think twice before you do the online games with Virginia Lottery. There is a lot of people who works for them is not honest. It was near Christmas time and I assume someone needed that 200.00 and took it.
I needed it too. I have never received my winnings. But I did find this out. I was not the only one.
I have sent this to BBB, FCC, FTC. And so far nothing. So I had my 200.00 taken, but I am glad I was and able to inform others. Beware we all need our .
Times are hard. And fair is fair.
Called when asked, noone picked up. Waited 30 minutes, requested call back, no return call. Here it is 2024 and still no winnings. So yes I reffered this com ppl lsint to FTC anx BBB.
Because my money was stolen from me. And I pray this happens to no one else.
- People they have working for them will steal your winnings
- People who works for them are thieves
Preferred solution: Full refund
User's recommendation: Beware, They will take your money off your card in 2 seconds, but if you win they turn into the FBI and the CIA. You give them the proper ID and the card they politely took your money out of, but you will not get your winning.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeposit limit on online gaming
- - Online deposits are capped at $5,000 per month in Virginia.
- - Online winnings have decreased; many online games rarely pay out.
Virginia lottery caps your deposit at $5,000 a month to play online games on the app
But you can buy lottery tickets out of machine and you can buy pick 3 or whatever kind of tickets for draw games and spend all the money you want all day long so what's the difference you're taking advantage of people paying pick 3 but people want to pay online or play online you limit them makes a lot of sense
Also lately the winning of any game online has been reduced I have play 30 times on one game in a row and won nothing not even a bonus especially a lot of the new games they put out rarely I win a lot of money or any money just watch how you play
User's recommendation: Just watch how you play
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Why is there always a question about Location? Start a new game after playing a game.
A message appears, "must be in VA to play. Does the system believe I left VA a few seconds after playing a game? Annoying. VA Lottery is Mediocre!
I won a few pennies and they never added to my total. It is better to go to the casino. I do not understand how people win thousands of dollars in the VA Lottery.
They must play with a lot of money. Where else is $2 a big win and a super jackpot is $2 to $6?