Virgin River Hotel And Casino
Virgin River Hotel And Casino Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Virgin River Hotel And Casino has a 1.3 star rating from 4 reviews; sentiment is mostly negative with frequent mentions of poor condition, smoke, and high price level.
Key Takeaways for Future Customers
- Expect cheap rates but reports of run down rooms and mold.
- Service issues noted in Virgin River Hotel And Casino reviews about comps and customer service.
- Food and buffet experiences are inconsistent; some staff praised.
Negative Feedback / Risk Areas
- Recurring customer complaints about rude security, smoking, and dirty casino areas.
- Complaints mention billing, refunds, and exchange or comp practices.
- Safety concerns raised including alleged drug incidents and mold exposure.
Positive Feedback
Few positive notes: some staff like one sous chef received praise for accommodating allergies.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Virgin River Hotel And Casino has a 1.3 star rating from 4 reviews; sentiment is mostly negative with frequent mentions of poor condition, smoke, and high price level.
Key Takeaways for Future Customers
- Expect cheap rates but reports of run down rooms and mold.
- Service issues noted in Virgin River Hotel And Casino reviews about comps and customer service.
- Food and buffet experiences are inconsistent; some staff praised.
Negative Feedback / Risk Areas
- Recurring customer complaints about rude security, smoking, and dirty casino areas.
- Complaints mention billing, refunds, and exchange or comp practices.
- Safety concerns raised including alleged drug incidents and mold exposure.
Positive Feedback
Few positive notes: some staff like one sous chef received praise for accommodating allergies.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Horrible
- - The reviewer says a pool staffer dropped drugs from his shirt pocket in front of their child and questions drugs near kids.
I was at the pool with my child when the pool guy dropped drugs out of his shirt pocket when he bent over right in front of my small child. That is the kind of people they have working at this establishment. I guess bringing drugs to work and around small children is ok with them.
- Its a run down nasty place
Preferred solution: Better employees
User's recommendation: Save your money stay somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComps
Spending alot of money and no bonus/comp money. I always have a comp bonus issued. I dont understand why no bonus money has been issues.
User's recommendation: Negative
500 $ and one drink after 20 years never coming back ever
- - Spent $500 and got only one drink.
- - Will never return to Virgin River after 20 years of patronage.
U lost a 20 year comster i played 500 $ and got one drink one *** drink and when u hit u get nothing them over 70 *** spine in a *** row with out nothing dont waste your time coming i will never come back and even giving up my free rooms and giving up 20 years of coming here im so disappointed in virgin river i will never be back ever and *** john brooks the old elvis *** at Casablanca cant sing cant danve time they fire his *** and his fat ugly wife *** Casablanca and virgin river
User's recommendation: Never come here stay in a bush or get *** in the asx by a horse it would feel better
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst customer service
- - A security guard named Jim treated me like a criminal and asked for my ID.
- - I will not return and would not recommend anyone visit.
I was waiting for my disabled grandfather to come out when i get verbally attacked by the sercurity guard named jim. He proceeded to ask for my id like he was a cop and treated me like a criminal.
Never in my life have i experienced such disrespect from a business. I will never be going back and i would recommend no one ever come to this horrible establishment.
- Cheap
- Food is terrible
- Smokey
- Worst customer service experienced
Preferred solution: Apology
Removal from casino
- - Disagreed with a Bingo agent over anthem issues.
- - Two security guards banned him from the casino.
- - He apologized for a remark about Afro American player.
During the National football league one of the Bingo
agents and I had a disagreement about the players
predominately black standing for the National anthem respecting our flag. I am a 30 year medicaly
retired veteran with an amputated leg. This person
named Daniel called me racist which I felt quite offended. Floor manager named Marci was summoned and I told her I would handle the problem. There was also an incident were I admitted
saying something about a afro American playing
bingo nothing personal just a stupid statement on
my part. Some person from security asked me if
I made this comment and I said yes and also stated
we all say dumb things and I was sorry for it, The
next week or so went by and two security guards
acting like gestapos came into the bingo hall and'
made a big scene telling me I was banned from
all of the Casino. I thought we lived in a Democracy
but was never asked why I was being thrown out.
You can ask plenty people working at the casino
from buffet people, cocktail waitress people in the
bingo hall and they will tell you I am not racist and
I am married to a Spanish person. We treated our
prisoners of war better than I was treated. By the
way being an amputee with walker both gestapos
never offered to open a door while being escorted
out of the casino GREAT AMERICAN SECURITY GUARDS. :
MOLD in room
- - Mold-like symptoms were reported by multiple guests.
- - Bathroom molding was loose and water oozed out; issues were across buildings and floors.
We were part of the block of rooms purchased for the Super Run crew. Thought it was just my husband and myself that experienced reactions to staying in room.
But others in our group in other rooms experienced similar reactions to include but not limited to headaches, nausea, sore throats, ect. All symptoms attributed to mold. The bathroom molding was not only loose but water oozed out and you could see where stains on the floor and walls had been covered up. The air conditioner had a foul smell.
We are home now and still feeling the effects from the weekend.
We don't want any other patrons to have this experience. It was not just ground floor units these issues were spread throughout all buildings and floors.
Preferred solution: Let the company propose a solution
Jared the sous chef is awesome!!!!!
- - At the Virgin River buffet, Jared the Sous Chef discussed options for a shellfish allergy.
- - He personally prepared a safe dish for her.
While at the buffet at the Virgin River, we asked Jared the Sous Chef if there was anything safe for my mom who's deathly allergic to Shell fish on the buffet. Not only did he take the time to discuss our options, but he also personally took the time to prepair a special dish of safe food for her. He was awesome, greatly appreciated!![]()
I have been here a day n a half spent $600 n I can't get A d
Waitress walk by sayin cocktails n u say yes n they look at u n keep walking its happening now
Virgin River Casino Review
- - The hotel is in poor shape and the roof leaks after rain.
- - The casino is a complete joke, tight, dirty and smells.
This place is a complete joke. The hotel is in poor shape, example the roof leaks after a rain.
The casino is a complete joke, tight, dirty and smells.
Toti needs to wake up and quick counting his money and stop killing this town.
Have never seen a town like Mesquite go from a beautiful fun place to a *** hole in such a short time. There is a lot of people here that feel the same way I do.
Virgin River Hotel And Casino Staff Review
Blanca who works as a bar tender is the worst ever very nasty never smiles very rude! I won't be back because of her! Needs to be fired!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVirgin River Coffee Shop in Mesquite Nevada
- - Charged $46.96 for 4 bacon cheeseburger patties; not worth the price.
- - Supervisor said they had to charge for the whole bacon cheeseburger.
I am an Atkins lifer. That means, I am consistently on the Atkins diet also known as a low-carbohydrate diet. Low-carb diets have steadily grown in popularity and many restaurants and fast food places have learned not only to accommodate for this diet but to offer choices specifically designed for the low-carber. But not the River Cafe Coffee Shop at the Virgin River Hotel & Casino in Mesquite, Nevada.
I stopped there early Monday morning (August,10,2015) about 12:30 am to order some hamburger patties with bacon. $46.96 for 4 cheeseburger patties with grilled onions, mushrooms and bacon. When I complained and asked why it was so expensive, the supervisor (a young woman) told me that they HAD to charge me for the entire bacon cheeseburger meal even though I would be getting no fries or hamburger buns. She also informed me that there was no button on their cash register for single cheeseburger patties. ($46.00 means each Bacon Cheeseburger meal was approximately $11.00! The River Cafe is not a steak house.) I had already promised dinner to a friend and decided to pay the outrageous price.
The bacon, mushroom cheeseburgers were very good but they still were not worth $46.00! I find it hard to believe that their cash register does not have a miscellaneous button that can be used for charging things like extra bread, single patties and side orders.
Why not try to accommodate the customer? The supervisor acted like there was NOTHING she could possibly do for me. I basically paid for something that I did not get. Next time I will get the fries and the hamburger buns and feed the birds with them. Shame on you, Virgin River! Update your cash registers, and train your employees to accommodate the customer.
That is the last time I eat at the Virgin River Cafe.
Mike the pit boss
- - We frequent Virgin River; a couple was told there were plenty of rooms.
- - I felt room handling was unfair; I won't return, maybe Eureka.
My husband and I play at the Virgin River a lot. Last week a couple on our table asked for a room and we asked for one too.
He came back and said yes there are plenty of rooms avail. and gave them one and said everyone on the table was taken care of. I knew that couldn't be true as he never asked for my card. Id try to call him over and he would just point at me like got ya.
On his lunch break I asked the other pit boss (nice lady) she took my card and then came back and said Mike would handle it when he came back. He then comes up to me and said do you want a room? He knew that already because I would not of ordered another drink. He said he'd give me a discount on a room.
This is the same guy that said to the other couple "we have plenty of rooms". hey you don't owe me anything but when you tell me yes and I feel its safe to have a drink.
I really enjoyed playing there and did so quite often but won't again. Guess it's back to Eureka.
- Not promised what we were told
Companies Similar to Virgin River Hotel And Casino
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Something is missing from this story.