Virgin Pure Reviews
Virgin Pure Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Virgin Pure has a 2.3 star rating from 6 reviews; 50% would recommend. Rating distribution shows 60% unfavorable and 40% positive. Reviewers value billing practices and customer service; price level reported as medium. Summary of Virgin Pure reviews reflects mostly dissatisfied customers.
Key Takeaways for Future Customers
- Expect intermittent product faults and errors with water dispensing.
- Service appointments and filter deliveries can be delayed or missed.
- Check contract and subscription details before committing.
- Customer service experiences vary from helpful technician visits to poor communication.
Negative Feedback / Risk Areas
- Frequent customer complaints about water outages, error codes, and cold water failures.
- Billing and account dispute issues reported, including claims of incorrect charges and delays.
- Difficulty getting filters, replacements, or timely engineer visits.
Positive Feedback
Some customers report prompt technician repairs and successful fixes; a few recommend the product and praise service when resolved.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Virgin Pure has a 2.3 star rating from 6 reviews; 50% would recommend. Rating distribution shows 60% unfavorable and 40% positive. Reviewers value billing practices and customer service; price level reported as medium. Summary of Virgin Pure reviews reflects mostly dissatisfied customers.
Key Takeaways for Future Customers
- Expect intermittent product faults and errors with water dispensing.
- Service appointments and filter deliveries can be delayed or missed.
- Check contract and subscription details before committing.
- Customer service experiences vary from helpful technician visits to poor communication.
Negative Feedback / Risk Areas
- Frequent customer complaints about water outages, error codes, and cold water failures.
- Billing and account dispute issues reported, including claims of incorrect charges and delays.
- Difficulty getting filters, replacements, or timely engineer visits.
Positive Feedback
Some customers report prompt technician repairs and successful fixes; a few recommend the product and praise service when resolved.
Media from reviews
Sittingbourne, Kent
No water after change of filter
Do they not realise people have problems at week end I have changed my filter according to instructions and I have no water
- No comment
- No comment
Preferred solution: My water filter working
User's recommendation: Don't bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Slough, Slough
They ***
- - They paid for 4 years.
- - For two months no charges occurred and they allege lying.
- - They were asked to create a new account and pay a fine.
Absolutely horrible. I've been paying for 4 years, and now they've been two months lying to me and not charging my account.
They've been lying and dragging me around for all this time and want me to make a new account and pay a fine. Begging ***
User's recommendation: Don’t get this is lyes
Virgin pure
No light going into the machine despite being plugged into socket their is light in the socket but not received into the machine needs checking
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery bad customer service,
It's very hard to get any video or information to follow, and there is very bad communication with customer service.
- Difficult
Preferred solution: Find a solution
Okehampton, Devon
I have not received my filter and the light this year
- - An engineer booked did not arrive; intercom failed; please rearrange the pure water appointment as no filters or light have been received.
I had an engineer booked but none came. If they did the intercom was not working.
If possible can you kindly rearrange the appointment for the pure water as I have not received any filters or the light for this year.
I look forward to hearing from you soon
Your sincerely
Aysel hazal kalayci
Southwark, Southwark
Error
My water machine mark E-60 No more water comes out and the screen shows an error and no more water comes out.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy water machine needs filters because mark E -60 and stop water
My water machine mark E-60 No more water comes out and the screen shows an error and no more water comes out. I ask for help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInstalling new filter and uv lamp but have got stuck and unable to access instructions online
- - Installed new filter and UV lamp.
- - Pressed cold water to dispense the 4 lts of water; online instructions disconnected, need assistance.
Followed instructions to install new filter and uv lamp . Installed new filter ,
pressed cold water button to dispense the 4 lts of water ,
My connection to the online instructions was disconnected and I dont know how to proceed .
Can you help please,
thank you , Farrell McKeon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCold water not working
- - Cold water is hit and miss; resetting it four times helps.
- - I have owned Virgin Pure for about four years; this is the first time this has happened.
The cold water is hit and miss we have reset it 4 times to get it working again. It works for a few days and then stops again.
I have had a virgin pure for about 4 years and this is the first time I've had this issue.
User's recommendation: I do recommend you my step son has one now
I have to change the new filter
Everything is OK! God bless you!
Thank you so much for your help!
I am very happy with Virgin pure!
I recommend for all customer!
User's recommendation: No comment!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation of service
- - Water from the machine is not as purified as claimed.
- - They say I agreed to a year contract, which I dispute.
This company is a con the water is not purified like they say it is, the water that comes out of my tap is more purified than what comes out of the machine and they also say I agreed to another year contract with them which is a lie do not trust this company. If I could give a minus I would by x20
User's recommendation: Don’t get it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave not recieve the requested item
I have called on 16/06/2025 to report that my water machine nozzle is rusty and peeling off. I spoke to one of your team and have arranged for delivery, but up to now, I have not received the item.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerΕxellent customer care and service: thechnician send next day and repair the eatet dispenser. Thanks a lot!
Pure flow of the cold water fixed at no time! The technician located the fault immediately.
Thank you.
User's recommendation: Yes. Taap: a company you can relay on.
Leeds, Leeds
Kettle leaking
- - Spout leaks and doesn't heat up as it should.
- - Must place a glass under the spout to catch water; no response from them.
Leaking from
Spout and not heating up like should. Be have to keep glass under spout to. Catch water Ive tried calling them no answer and sent email so hoping gonna sort it as been with them for years
Blackpool, England
Virgin pure is not working
Called the service team.Answered the quarry promptly in a professional manner.
Five star service provided by the customer service.
User's recommendation: Very prompt and professional.
Companies Similar to Virgin Pure
Pureit
“the behavior towards the customer are completely unacceptable. As a customer, I have every right to ask...“
Svalbardi Polar Iceberg W...
Bad Boy Mowers
“Need to find out warranty when selling if it can be transferred to a different owner. Only 10 hours on...“
XtremePowerUSA
“I have tried calling customer service several times and it continuously tells me to email them. No...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation