Skip to content
  • Login
Virgin Pure

Virgin Pure

virginpure.com
What is your customer experience with Virgin Pure?

Virgin Pure Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Virgin Pure has 4.0 star rating based on 5 customer reviews. Consumers are mostly satisfied.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "I do recommend you my step son has one now", "Don’t get it", "Very prompt and professional.", "Yes. Taap: a company you can relay on.".

  • Review authors value the most Customer service and Reliability. The price level of this organization is low according to consumer reviews.

View full overview ›

Media from reviews

Virgin Pure - My water machine needs filters because mark E -60 and stop water
View all media ›
Show reviews that mention
water service machine cold water water machine customer water comes fault eatet flow
Filter review
Sort by
Harbor Wvk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Reading, Reading

Cold water not working

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The cold water is hit and miss we have reset it 4 times to get it working again. It works for a few days and then stops again.

I have had a virgin pure for about 4 years and this is the first time I've had this issue.

View full review

User's recommendation: I do recommend you my step son has one now

Nely Dhh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Derby, England

My water machine needs filters because mark E -60 and stop water

Virgin Pure - My water machine needs filters because mark E -60 and stop water

My water machine mark E-60 No more water comes out and the screen shows an error and no more water comes out. I ask for help.

View full review
Ediberto Uay

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bermondsey, Southwark

Cancellation of service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This company is a con the water is not purified like they say it is, the water that comes out of my tap is more purified than what comes out of the machine and they also say I agreed to another year contract with them which is a lie do not trust this company. If I could give a minus I would by x20

View full review

User's recommendation: Don’t get it

Maricor B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Have not recieve the requested item

I have called on 16/06/2025 to report that my water machine nozzle is rusty and peeling off. I spoke to one of your team and have arranged for delivery, but up to now, I have not received the item.

View full review

Preferred solution: Deliver product or service ordered

Emelina Qct

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gmina Stężyca, Pomerania

Εxellent customer care and service: thechnician send next day and repair the eatet dispenser. Thanks a lot!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Pure flow of the cold water fixed at no time! The technician located the fault immediately.

Thank you.

View full review

User's recommendation: Yes. Taap: a company you can relay on.

Anonymous
map-marker Leeds, Leeds

Kettle leaking

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Leaking from

Spout and not heating up like should. Be have to keep glass under spout to. Catch water Ive tried calling them no answer and sent email so hoping gonna sort it as been with them for years

View full review
Anonymous
map-marker Blackpool, England

Virgin pure is not working

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Called the service team.Answered the quarry promptly in a professional manner.

Five star service provided by the customer service.Like

View full review

User's recommendation: Very prompt and professional.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article