Virgin Plus Reviews
Virgin Plus Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Virgin Plus has a 1.4 star rating from 3 reviews and consumers are mostly dissatisfied, citing high prices, billing problems, and poor customer service.
Key Takeaways for Future Customers
- Check recent Virgin Plus reviews before subscribing and be prepared to verify charges and communications carefully.
- Expect potential delays and contradictory responses when contacting customer service about plans or cancellations.
Negative Feedback / Risk Areas
- Frequent Virgin Plus customer complaints describe billing errors, alleged unauthorized charges, and difficulties obtaining refunds.
- Reviews report poor communication, order cancellations, and inconsistent support when changing subscriptions or plans.
Positive Feedback
No positive experiences appear in these reviews; recent comments are uniformly critical of service and pricing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Virgin Plus has a 1.4 star rating from 3 reviews and consumers are mostly dissatisfied, citing high prices, billing problems, and poor customer service.
Key Takeaways for Future Customers
- Check recent Virgin Plus reviews before subscribing and be prepared to verify charges and communications carefully.
- Expect potential delays and contradictory responses when contacting customer service about plans or cancellations.
Negative Feedback / Risk Areas
- Frequent Virgin Plus customer complaints describe billing errors, alleged unauthorized charges, and difficulties obtaining refunds.
- Reviews report poor communication, order cancellations, and inconsistent support when changing subscriptions or plans.
Positive Feedback
No positive experiences appear in these reviews; recent comments are uniformly critical of service and pricing.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montreal, Quebec
Resolved: *** service
- - Zero customer service and poor communication.
- - Did not provide the agreed service; took a day off, no show or call, would not recommend.
What a joke. Zero customer service, poor communication and did not provide the service that was agreed on.
Took a whole *** day off work to accommodate your *** request, and you couldn't bother to show up or at the very least call and say you weren't coming.
Would not recommend this service/company to anyone in fact, I will tell all of my friends/family/co-workers about the absolute *** service you guys provide. Unreal.
Preferred solution: Deliver product or service ordered
User's recommendation: Choose anyone else, this company sucks ***
Lying and stole money after cancelation
- - Virgin plus took my money.
- - I canceled on day two and returned to Telus.
- - After trying to get gas I had 1.45 cents left in my account.
Virgin plus stole my money and I wasnt even with them for a week I canceled with them the second day and went back to Telus and shortly after trying to get gas I only had 1.45 cents left in my account
User's recommendation: Don’t go with virgin they like to liar and take your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst Customer Service EVER
- - Phone verification after an online Virgin order.
- - Multiple transfers between agents caused confusion.
- - Order cancelled and I was told I was a fraud.
I wanted to buy a phone and had a plan to change my mobile service provider to Virgin. I did all of this online.
I received an email telling me to call 1-80*-***-**** because they had to verify things with me.
I did it. The person told me everything was okay but transferred me to customer service. Customer service said everything was okay and, while laughing, transferred me to another person and said they were on the line. They weren't.
I had to wait, and then the person didn't even understand why it had been transferred to them but assured me everything was okay and that I should completely ignore the email I received, which is ridiculous.
So the following day, I called back 1-80*-***-****. They asked me a ton of questions to verify my identity, which I answered, and the person said my order would be processed and accepted because, well, I am indeed me.
Two days go by. I call back 1-80*-***-****. I am told the order has been cancelled.
I repeat everything I had explained before, but they tell me I'm a fraudster. He says it was another internal team that cancelled my order, different from the team the person I had spoken to two days earlier was in. I never received any email about any of that though, and since I had been told everything was okay and processed, good thing I checked! Stellar job of internal and external communication for a communication company
Speaking of which, soon afterward, I receive an email telling me the order was cancelled (what a coincidence, definitely not because they completely forgot to do it, right!) in English even though my first language is French and all previous contact was in French.
Then, the icing on the cake.
I receive an email soon after, in French, telling me all of this was just a mistake and to please call back to start again from the beginning.
How incredibly bold to waste one week of my time with contradictions upon contradictions, call me a fraudster, not let me know whats happening with my order, get my language wrong, and finally have the BALLS to contact me AGAIN to ask me to still give you a chance?!?
This is, by far, the WORST customer service I have ever seen.
You didnt have me as a recurring customer and thats how Im treatedI cant imagine how terrible you guys are once youve secured peoples money! I wouldnt wish my worst enemy to have a plan or order anything from Virgin Plus.
User's recommendation: Anybody but Virgin really!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey commit fraud openly
- - 65 plus plan advertises unlimited talk and data.
- - Data slows after 100GB; unclear in the Virgin Plus app.
- - Support admitted discrimination.
I have 65 plus plan which it's 100gb, they advertise and still advertising this. Unlimited talk, text and data, I was told id get unlimited which is limited speed after 100gb but in my plan in the virgin plus app it doesn't say it's data too.
But if you go into mange plans and then change plans it tells you what current plan I'm on and it says free data the customer support didn't care and thinks it's ok and they do it for some but not me. Discrimination and the customer support admitted it.
- Fraud
Preferred solution: I want them to give me what I was told they do, apology for frauding me and lying to me and then pay the price and be accountable. They want me to pay my bill they will be accountable
User's recommendation: Don't use them
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