Virgin Casino

No answer. Called to explain no rewards have been offered with Virgin Casino after spending over $1000 in the past 14 days.

Nothing has been offered.

Good customer with Virgin. Moving forward, will proceed with Bally's, unless Virgin provides a reward to my account.

Without no reason blocked account trying to call never ring phone always busy mode so i have right to know reason

This happened a few times last year and it was when I won large amounts. Same thing today.

Friday midnight I won and not Saturday or Sunday or Monday have I been reimbursed. Thats frustrating because when I lose $50,000 to you , you get my money immediately.

However when I win from you I am told I have to wait, show more identification. BUT AGAIN WHEN I LOSE TO YOU, I DONT ask you for proof now do I???

I've spent well over $1000 in the past week and there's been no payback. I worked for Sir Branson and opened up Virgin NYC.

I have recommended multiple people to stay there. I was introduced by Virgin Casino as an employee.

I just thought that with the money spent, I would receive a playback bonus on time. Thank you.

Return phone calls and emails, are not responsive, so now Im really convinced that this company is a scam, unless proven wrong other wise. I put in $100 and won $90 profitnow I cant get my money.

Been calling for days and theres been no response from emails or calls, unbelievable, so now Im convinced that Ive been scammed.

Customer service only answered twice and cannot reach anyone. $ Ive won $90 off of a $100, first time customer bonus. You only hear from them, when requested a call back, and thats rare.

I need to withdraw back to my PayPal. Would I deposit with it not letting me sign in and logged me out. Please call me at 248-802-****.

Been trying to get in touch with someone just so I can get into my account and yall just keep taking me in circles and not even sending me the reset password thing in my email. I didnt never get it. This sucks.

I signed up over a week ago i submitted my identification the same day. My girlfriend signed up 4 days after i did and she is gambling right now so im trying to figure out what the problem is .

Customer service keeps telling me tgeres a high volume of callers etc.

Thats *** because my gf got her account varifyed in half the time. My identification is valid theres no dispute about my credentials so whats the problem how do u skip over my application and sign other people up.

Can't get in my account is says it's closed.i would like to know why. This just happened after I changed my number

I still haven't received the 300 I won yesterday in my account I was playing assain moon...the money should be I my Sofi account by now

My friend sent me a referral to join your online casino nj. and did not receive his bonus.

Every time I call customer service the line is busy.

Then when I try to do a chat, the website wants to charge me $1. I would think that your customer service can consider their members and member issues a priority!!!