Virgin Casino
Virgin Casino Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Virgin Casino has a 1.5 star rating from 8 reviews and overall customer sentiment is negative, with most users reporting unresolved issues.
Key Takeaways for Future Customers
- Expect slow or unresponsive customer service based on recent Virgin Casino reviews.
- Be prepared for delays on withdrawal and identification verification.
- Many users request a refund when issues arise.
Negative Feedback / Risk Areas
- Account access problems and blocked accounts.
- Delayed or withheld payouts and slow ID checks.
- Poor responsiveness to calls, emails, and support requests.
Positive Feedback
Users note a great on-screen hud, more generous offers historically, and phone and email contact options despite responsiveness issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Virgin Casino has a 1.5 star rating from 8 reviews and overall customer sentiment is negative, with most users reporting unresolved issues.
Key Takeaways for Future Customers
- Expect slow or unresponsive customer service based on recent Virgin Casino reviews.
- Be prepared for delays on withdrawal and identification verification.
- Many users request a refund when issues arise.
Negative Feedback / Risk Areas
- Account access problems and blocked accounts.
- Delayed or withheld payouts and slow ID checks.
- Poor responsiveness to calls, emails, and support requests.
Positive Feedback
Users note a great on-screen hud, more generous offers historically, and phone and email contact options despite responsiveness issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer support
I feel this casino has stolen from me legally. These games are designed for failure.
I am very disappointed! Virgin was so much more generous.
Sorry, I am very unhappy. Thank you.
- More generous
- Terrible games
Preferred solution: Full refund
User's recommendation: Will not refer!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t withdraw
I have won £186.35 and cannot withdraw photo evidence,why is this ?! Dont understand!! Need the money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo answer
- - Virgin Casino offered no rewards after spending over $1,000 in the last 14 days.
- - I will proceed with Bally's unless Virgin provides a reward to my account.
No answer. Called to explain no rewards have been offered with Virgin Casino after spending over $1000 in the past 14 days.
Nothing has been offered.
Good customer with Virgin. Moving forward, will proceed with Bally's, unless Virgin provides a reward to my account.
- Great hud on platform
- Terrible delivery of rewards
Preferred solution: Deliver product or service ordered
User's recommendation: A voicemail to call buis hours
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service
Without no reason blocked account trying to call never ring phone always busy mode so i have right to know reason
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI won a large sum of money 5 min after midnight on Friday to Saturday and waited all weekend and I was frustrated as to why I wasn’t reimbursed my winnings yet.
- - Won on Friday but not reimbursed over the weekend.
- - Loss payouts are immediate; winnings are delayed and require extra verification.
This happened a few times last year and it was when I won large amounts. Same thing today.
Friday midnight I won and not Saturday or Sunday or Monday have I been reimbursed. Thats frustrating because when I lose $50,000 to you , you get my money immediately.
However when I win from you I am told I have to wait, show more identification. BUT AGAIN WHEN I LOSE TO YOU, I DONT ask you for proof now do I???
Preferred solution: My winnings!!! ARE YOU PEOPLE SERIOUS???
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlayback
- - Spent over $1,000 this week; no payoff.
- - Opened Virgin NYC; worked for Sir Branson.
- - Expected a playback bonus.
- - Recommended others to stay.
I've spent well over $1000 in the past week and there's been no payback. I worked for Sir Branson and opened up Virgin NYC.
I have recommended multiple people to stay there. I was introduced by Virgin Casino as an employee.
I just thought that with the money spent, I would receive a playback bonus on time. Thank you.
- Platform
- No bonus rewarded
Preferred solution: Deliver product or service ordered
User's recommendation: My family stays in nyc and takes the cruises
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response
Return phone calls and emails, are not responsive, so now Im really convinced that this company is a scam, unless proven wrong other wise. I put in $100 and won $90 profitnow I cant get my money.
- Phone and email
- None responsive
Preferred solution: Apology
User's recommendation: Always look at reviews before taking chances with money, it’s a lot of crookes out her
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response and can't log in to withdraw
Been calling for days and theres been no response from emails or calls, unbelievable, so now Im convinced that Ive been scammed.
- Telephone and email
- None responsive
Preferred solution: Full refund
Millville, New Jersey
Can’t withdraw
Customer service only answered twice and cannot reach anyone. $ Ive won $90 off of a $100, first time customer bonus. You only hear from them, when requested a call back, and thats rare.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWithdrawals not working different state
I need to withdraw back to my PayPal. Would I deposit with it not letting me sign in and logged me out. Please call me at 248-802-****.
Preferred solution: Full refund
User's recommendation: Deposit and withdrawal
Jersey City, New Jersey
Call Ani is a simple email sent so I can reset my username and password and you guys can’t even send it to me
- - The customer is trying to contact support to access their account.
- - They have not received the password reset email.
Been trying to get in touch with someone just so I can get into my account and yall just keep taking me in circles and not even sending me the reset password thing in my email. I didnt never get it. This sucks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy is this id process taking so long
- - I signed up a week ago; ID was submitted the same day.
- - My girlfriend signed up 4 days after me and was verified.
- - CS cites high call volume.
I signed up over a week ago i submitted my identification the same day. My girlfriend signed up 4 days after i did and she is gambling right now so im trying to figure out what the problem is .
Customer service keeps telling me tgeres a high volume of callers etc.
Thats *** because my gf got her account varifyed in half the time. My identification is valid theres no dispute about my credentials so whats the problem how do u skip over my application and sign other people up.
Can't get in my account
Can't get in my account is says it's closed.i would like to know why. This just happened after I changed my number
Preferred solution: Access to my account and a little bonus for my trouble and
Rahway, New Jersey
My account
I still haven't received the 300 I won yesterday in my account I was playing assain moon...the money should be I my Sofi account by now
Blackwood, New Jersey
Questions about referrals
- - Referral bonus not received for a friend's referral.
- - Customer service line is busy; chat charges $1.
- - Expect member support to be prioritized.
My friend sent me a referral to join your online casino nj. and did not receive his bonus.
Every time I call customer service the line is busy.
Then when I try to do a chat, the website wants to charge me $1. I would think that your customer service can consider their members and member issues a priority!!!
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