Anonymous
map-marker Saint Paul, Minnesota

I'd give zero stars if I could

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Can't call doesn't respond horrible customer service. They owe me $180. Bucks. Low inventory in my size. Couldn't use my credit now expired.
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Cindi E Qzv

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Verified Buyer
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Verified Reviewer

Scam and theft

Violet Vixen - Scam and theft
They took my order they took my money and I never received anything. They ignored me they put me off. I wish I knew how to report them.
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Loss:
$113
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: Don't do it

Jodi S Ehn

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Verified Reviewer

Have not received my order over 30 days now

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It's been over 30 days and they owe me $160 for not sending me the items I payed for. They do not respond to emails. This is terrible customer service. It's very sad because I like their stuff.
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Loss:
$160

Preferred solution: Full refund

User's recommendation: Not worth the aggravation

Anonymous
map-marker Philadelphia, Pennsylvania

*** these scammers

I spent over $250 on merchandise and got NOTHING. Emailed customer service and was met with excuses and was never refunded
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Heather J Ads

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Verified Reviewer

Order # VV32437

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Please respond to my questions on where my order is and when I will receive it. It's been over 25 business days and I have had no response. I will initiate fraud complaints soon. Please respond with haste and provide the product to me as pictured, in good condition, or provide a full-refund.
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Loss:
$89
Cons:
  • Did not receive product no customer service seems to be fraud

Preferred solution: Full refund

User's recommendation: Don't Order. Customer Service Ignores Inquiries. There are no products.

Theresa D Pex

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Verified Reviewer

Dissatisfaction

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I ordered two masks and only received one filter. I need that other filer please. I have contacted you repeatedly and I have yet to receive that second mask. This not good for business. Would you please send me my second mask.
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Preferred solution: Deliver product or service ordered

User's recommendation: Be sure you check to be assured that you get all parts of the masks!!!!!

Mary S Dqw

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Verified Reviewer
| map-marker Fort White, Florida

Defect boots

I have an open email correspondence sine i believe nov but i can't get it finalized please help me i bought the boots for my daughter she loves them but there are separating at the sole ive sent pictures i was told pick another pair to rectify the issue ok sent email back with the chosen pair i don't know if its being overlooked because its always a reply from the original email i just want to finalize and move on love your site have helpful until now please just let me know what to do to get this over with thanks Mary Sexton faerie.mary33@***.com 904 879 **** hm 904 707 ****
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Loss:
$100
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Trista L Ymo

Won’t ship my order

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Have tried to contact them three times- twice through their customer service email and once through Facebook. I spent almost 100 dollars on their site and they won’t ship my order or reply to me! Absolutely ridiculous.
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thegirlnextfloor L

COMPLETE FRAUD RETAILER VIOLET VIXEN STOLE MONEY NEVER DELIVERED PRODUCTS

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COMPLETE FRAUD RETAILER VIOLET VIXEN STOLE MONEY NEVER DELIVERED PRODUCTS
COMPLETE FRAUD RETAILER VIOLET VIXEN STOLE MONEY NEVER DELIVERED PRODUCTS - Image 2
COMPLETE FRAUD RETAILER VIOLET VIXEN STOLE MONEY NEVER DELIVERED PRODUCTS - Image 3
COMPLETE FRAUD RETAILER VIOLET VIXEN STOLE MONEY NEVER DELIVERED PRODUCTS - Image 4
COMPLETE FRAUD RETAILER VIOLET VIXEN STOLE MONEY NEVER DELIVERED PRODUCTS - Image 5
On July 29th, 2017 I placed an order for a total of two products from the following online retailer: http://thevioletvixen.com/ DO NOT mistakenly assume (like I unfortunately did) that they are a reputable or trustworthy retailer simply because they rank on the first page of Google results for terms like 'women's corsets' and similar search phrases. I ordered a corset and a pair of shoes on 07/29/2017 for a total amount of $154.95. Before placing my order, I made sure to check their shipping information page, which clearly stated that production of corsets would require between 12-16 business days, plus an additional 3-5 once they had been shipped. Although these crooks have sinced edited the information on this page and changed the production time to 20-25 days, you can easily view the previous page via the Wayback Machine, using the following URL: https://web.archive.org/web/201611****0527/http://thevioletvixen.com:80/shipping-information While they DID send the pair of shoes I ordered, I NEVER received the corset included in my order. This was a total value of $113.00 in non-delivered products, as of the date of writing (10/06/2017). I contacted their customer support via email for first time on August 22nd, 2017 (nearly an entire month following the date of my purchase), inquiring about the status of my order. I received a response from them saying they had "fallen way behind in production" and apologizing... So I said no problem and waited some more. I next wrote customer support on September 5th, 2017 asking them to refund my money if they were unable to deliver the goods I ordered. They responded with some total *** *** about not being able to "cancel any order after 48 hours." They also stated the following: "Last week, we were able to get out most orders placed in the July 4th weekend. So, with that in mind, I would guess that your order should ship by the end of next week?" At this point, I was understandably more than a little pissed off with these idiots. On September 9th, 2017 I visited their website and was upset to find the corset that I had ordered over a month prior and STILL NOT RECEIVED being offered at a discounted price from the one I had paid. This was the last date of correspondence I had with them, when I wrote one final email expressing how *** they were choosing to treat a customer and how unprofessional they had managed to be up to this point. To no one's surprise, they did NOT respond to this email and they STILL have not sent me the corset I ordered. They took my money, didn't send me what I ordered and basically said we don't give two *** *** about it. MAJOR WARNING - AVOID VIOLET VIXEN LIKE THE PLAGUE!!! THEY SHOULD NOT BE ON FIRST PAGE OF GOOGLE FOR ANY SEARCH TERMS WHATSOEVER...THEY MUST SPEND ALL THEIR STOLEN MONEY ON SOME SCAMMY SEO SERVICE THAT BOOSTS THEIR RANKING USING UNETHICAL TACTICS BECAUSE THEY ARE COMPLETE THIEVES AND FRAUDS
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Loss:
$113
Reason of review:
Problem with delivery

Preferred solution: Full refund

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