Anonymous
map-marker Merchantville, New Jersey

Missing all of installation hardware and hinges or latch for gate. Very disappointed!

My distributor says that FedEx received box damaged!They inspected the box and sent it out for delivery.
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User's recommendation: Upon delivery open box and verify that parts and material and instructions are in the box.

Shawna B Dbu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Missing top platform on my deluxe entry system model AF

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Vinyl Works - Missing top platform on my deluxe entry system model AF
Vinyl Works - Missing top platform on my deluxe entry system model AF - Image 2
Im missing my top platform (1pc) on my deluxe stair system model AF. Reached out and I get nothing. Its unfortunate to have bought something that costs this much and now I cant get in touch with anyone to give me the piece so I can enjoy it. Total rip off
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Pros:
  • Looks nice
Cons:
  • Putting it together
  • Hard to get in touch with the company who makes these
  • Hard and difficult instructions

Preferred solution: My top platform 1pc for model AF deluxe entry stair system

User's recommendation: Don’t buy!!!

Lindsey Marshall C

Missing parts

My ladder came with zero hardware. I am unable to put my ladder together with no hardware. Please ship me the hardware that is for the SLA-001-3
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Preferred solution: Deliver product or service ordered

Yoan Vdp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newark, Delaware

Help with pool ladder

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Pool ladder floats after being secured to pool deck How do I fix this problem Thank you Cindy Chandler quickster2@***.net
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Yoan Vdp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newark, Delaware

Help with pool ladder

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Never got ahold of anyone no one picked up would like to speak to someone about the steps I purchased C Chandler
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Herbert F Eou

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Verified Reviewer

Instruction

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Can you send me a link on how to assemble the 32 deluxe pool ladder.it seems like not enough parts in the box
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Preferred solution: Video on assembling the 32 inch deluxe ladde

Anonymous

There pool ladder is *** and will make *** in your liner

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*** poor construction *** materials what else can I say when they fall apart in your pool and put *** in it that's brand new
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Reason of review:
Bad quality
Anonymous
map-marker East Haven, Connecticut

Deck flanges cracked in second season

Purchased drop in resin steps in 2012. After steps spent the winter in garage the were re-installed. After a couple of weeks I noticed a couple of small cracks in rear deck flanges. After re-installing steps in 2014 one flange cracked at all 4 screw holes. I filled out contact us at vinyl works canada website. I explained how my product was only 2 years old and that I was happy with product except for the flanges cracking. You would think any company would simple drop this relatively inexpensive part in the mail. Oh no they responded with an email telling me where I could purchase them online. $12.99 each plus $10 shipping. $35 for 2 molded plastic pieces is ridiculous. I called all the area pools suppy stores. Finally I found one that them for $8.99. This company should stand behind their product better and send these out for free. There are many comments on web about these flanges cracking.
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Loss:
$20
Brylie Gxd
map-marker Springfield, Missouri

Company doesn't stand behind product.

I purchased an above ground pool fence from them and it lasted less than five months. I have been contacting Trent via phone and email numerous times since October to be told that he didn't receive message, computer down, etc, etc. Every time he says that they still have not submitted claim, person that does that is out of office, or some other excuse. I have found out that he is the president but he still maintains that he does not have power to issue a refund, but I can find no other executive listed anywhere. Every time I talk to him, he takes my phone number and promises to call as soon as he gets news. So far he has never called me, I have always called him. Save your time and money--don't deal with this company.
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Loss:
$500
Pat K Fwc
map-marker Conroe, Texas

VinylWorksCanada Pool Deck Lots of Rust

Vinyl Works - VinylWorksCanada Pool Deck Lots of Rust
Vinyl Works - VinylWorksCanada Pool Deck Lots of Rust - Image 2
Vinyl Works - VinylWorksCanada Pool Deck Lots of Rust - Image 3
VinylWorks Canada 2174 Barber Dr. Port Colborne, Ontario Canada, L3K 5V5 Phone: 905-834-**** Within a few months deck developed a great deal rust (See pictures at www.MyVinylWorksCanada.com click "Pictures" button) Initially, company agreed that was under warntee and said would replace. After a while called to see where it was and was told waiting on part. Never came, and company would not respond to phone messages, e-mail messages, messages through their contact form (See www.MyVinylWorksCanada.com for copy of e-mail exchange click "e-mail" button. Filed Complaint through Better Business Bueau (BBB) in Canada. No Response. Better Business Bueau (BBB) in Canada has rated company UNSATISFACTORY BUSINESS (See www.MyVinylWorksCanada.com for copy of letter from BBB)
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Loss:
$3500
4 comments
Guest

Mine rusted in the front of deck that faces the pool... tried to fix it myself!

Guest

I have the same vinyl deck from them and I too have the rust issues. But for me, the main problem is that the deck panels (the non-skid, high quality plastic panels you STAND ON) after 2 seasons already started to crack and split! I was told by "Trent" in numerous e-mails that they would ship me replacement panels for the deck...but that was in August and he never replied back to my e-mails.

Glad to see I'm not the only one with not only quality issues but customer service issues as well.

Guest
reply icon Replying to comment of Guest-114294

Was your issue ever resolved?

Guest
reply icon Replying to comment of Guest-627811

Mine was , I just kept calling Trent and they sent me a new deck because of rust issue

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Construction and Repair Expert Talks

How to Buy a Manufactured Home without Problems? Interview with L. A. ‘Tony’ Kovach (Part 2)

Aug 28, 2020

In this video with the manufactured homes industry expert, Tony Kovach, we get into details of the buying process, pros and cons, red flags, and tips that every consumer should consider before getting into a deal.

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L. A. ‘Tony’ Kovach
L. A. ‘Tony’ Kovach

Tony Kovach is an MHProNews publisher and one of the key experts in the Manufactured Homes Industry with over 25 years of experience. He shares the latest industry insights and tips.

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