
Vinyl Works
Vinyl Works Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vinyl Works has 2.1 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Vinyl Works to a friend or colleague.
- Rating Distribution
Pros: Looks nice.
Cons: Hard and difficult instructions, Hard to get in touch with the company who makes these, Putting it together.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vinyl Works has 2.1 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Vinyl Works to a friend or colleague.
- Rating Distribution
Pros: Looks nice.
Cons: Hard and difficult instructions, Hard to get in touch with the company who makes these, Putting it together.Recent recommendations regarding this business are as follows: "Upon delivery open box and verify that parts and material and instructions are in the box.", "Don’t buy!".
Review authors value the most Reliability. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Turnaround Time. The price level of this organization is medium according to consumer reviews.
Media from reviews






Missing all of installation hardware and hinges or latch for gate. Very disappointed!
My distributor says that FedEx received box damaged!They inspected the box and sent it out for delivery.
User's recommendation: Upon delivery open box and verify that parts and material and instructions are in the box.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerMissing top platform on my deluxe entry system model AF
Im missing my top platform (1pc) on my deluxe stair system model AF. Reached out and I get nothing.
Its unfortunate to have bought something that costs this much and now I cant get in touch with anyone to give me the piece so I can enjoy it. Total rip off
- Looks nice
- Putting it together
- Hard to get in touch with the company who makes these
- Hard and difficult instructions
Preferred solution: My top platform 1pc for model AF deluxe entry stair system
User's recommendation: Don’t buy!!!
Missing parts
My ladder came with zero hardware. I am unable to put my ladder together with no hardware. Please ship me the hardware that is for the SLA-001-3
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Help with pool ladder
Pool ladder floats after being secured to pool deck
How do I fix this problem
Thank you Cindy Chandler
quickster2@***.net
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Help with pool ladder
Never got ahold of anyone no one picked up would like to speak to someone about the steps I purchased
C Chandler
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInstruction
Can you send me a link on how to assemble the 32 deluxe pool ladder.it seems like not enough parts in the box
Preferred solution: Video on assembling the 32 inch deluxe ladde
There pool ladder is *** and will make *** in your liner
*** poor construction *** materials what else can I say when they fall apart in your pool and put *** in it that's brand new
Deck flanges cracked in second season
Purchased drop in resin steps in 2012. After steps spent the winter in garage the were re-installed.
After a couple of weeks I noticed a couple of small cracks in rear deck flanges. After re-installing steps in 2014 one flange cracked at all 4 screw holes. I filled out contact us at vinyl works canada website. I explained how my product was only 2 years old and that I was happy with product except for the flanges cracking.
You would think any company would simple drop this relatively inexpensive part in the mail. Oh no they responded with an email telling me where I could purchase them online. $12.99 each plus $10 shipping. $35 for 2 molded plastic pieces is ridiculous.
I called all the area pools suppy stores. Finally I found one that them for $8.99.
This company should stand behind their product better and send these out for free. There are many comments on web about these flanges cracking.
Company doesn't stand behind product.
I purchased an above ground pool fence from them and it lasted less than five months. I have been contacting Trent via phone and email numerous times since October to be told that he didn't receive message, computer down, etc, etc.
Every time he says that they still have not submitted claim, person that does that is out of office, or some other excuse. I have found out that he is the president but he still maintains that he does not have power to issue a refund, but I can find no other executive listed anywhere. Every time I talk to him, he takes my phone number and promises to call as soon as he gets news.
So far he has never called me, I have always called him. Save your time and money--don't deal with this company.
VinylWorksCanada Pool Deck Lots of Rust
VinylWorks Canada
2174 Barber Dr.
Port Colborne, Ontario
Canada, L3K 5V5
Phone: 905-834-****
Within a few months deck developed a great deal rust (See pictures at www.MyVinylWorksCanada.com click "Pictures" button)
Initially, company agreed that was under warntee and said would replace. After a while called to see where it was and was told waiting on part. Never came, and company would not respond to phone messages, e-mail messages, messages through their contact form (See www.MyVinylWorksCanada.com for copy of e-mail exchange click "e-mail" button.
Filed Complaint through Better Business Bueau (BBB) in Canada. No Response.
Better Business Bueau (BBB) in Canada has rated company UNSATISFACTORY BUSINESS (See www.MyVinylWorksCanada.com for copy of letter from BBB)
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Mine rusted in the front of deck that faces the pool... tried to fix it myself!
I have the same vinyl deck from them and I too have the rust issues. But for me, the main problem is that the deck panels (the non-skid, high quality plastic panels you STAND ON) after 2 seasons already started to crack and split! I was told by "Trent" in numerous e-mails that they would ship me replacement panels for the deck...but that was in August and he never replied back to my e-mails.
Glad to see I'm not the only one with not only quality issues but customer service issues as well.
Was your issue ever resolved?
Mine was , I just kept calling Trent and they sent me a new deck because of rust issue