Vinotemp

Hoping.to get a call back for parts I need. The hours posted dont work well if you're on the west coast.

My $4000 cooler stopped cooling and I ordered a replacement self contained chiller unit. That was over a month ago and the company says expect 6-12 weeks to get a $1500 part when they should have these in stock.

Customer service say they make them to order which is so ridiculous. Don't buy this company because when it fails you Al can't get parts on time and your wine will be ruined.

I had an issue with a wine cooler and the fix from someone online was to replace the board. I went to the site and ordered the only option that came up.

After a couple of weeks it finally showed up and was wrong. I called and ordered the right one, but they will not refund my wrong part.

They said I picked the wrong one, but said they had been working on the site. I think the site was broken and that caused the issue.

Kaput - our $3600 custom wine fridge to store our wine in our garage just went out without warning while we were on vacation. Four years old.

No warning. All of our wine that we had been aging is cooked.

Yes i guess we could have bought the alert system but when you are out of town, what does that do? A 4 year old frig of any kind should not just break. Horrible service from Vino temp, no follow up.

They will replace the parts that may be broken but we have to pay for service - cost is almost $500.

Even when our 30 year old frig stopped working, it kept the contents cool. This company is a joke.

I purchased a dual-zone Vinotemp fridge in early 2017. Less than 3 months in, the temperature reading on one side goes bad - showing 112 degrees Fahrenheit when in fact it was cooling.

Still under warranty, the company sends me a part to fix it myself. However, it’s a complex fix....and it’s months before I find a contractor who can execute the fix for me. When he does, it still doesn’t work...I call Vinotemp and get the run-around - promises to send new parts that never come and ultimately I’m told they can’t help - if I want I can MAIL the fridge back at my expense to be repaired.

Ridiculous and highly unprofessional. I do NOT recommend purchasing a Vinotemp unless you’re an engineer that enjoys fixing broken machinery.

Bought a Vinotemp cooler in April 2017. It stayed cool for about 4 hours.

Then it only stayed hot, never getting cold again. Their intermediate reseller would not honor the warranty and would not accept the return. The company, Vinotemp, will now only send me a replacement cooler at my expense. and they want me to return the broken cooler at my expense, also.

In the alternative, Vinotemp offered to send me replacements parts, for this new cooler, so that I could repair and replace the broken parts myself. Are you kidding me?

This company did not stand behind this broken cooler. I WOULD NEVER EVER BUY ANYTHING FROM VINOTEMP!!!

Vinotemp includes fine print within their contracts that individuals sign when purchasing their products, that prohibits the purchaser form criticizing their products. If those terms are breached, Vinotemp them has the right to sue the consumer thousands of dollars for breach of contract.

So, if your unit breaks down during week 1, and you post something about their lack of quality control - you might might be liable for somewhere between $1500-5,000! I know of two people that have been sued by Vinotemp due to this clause.

Be very careful when dealing with this company. Even if you purchase the unit from a upstanding retailer like Costco, the Vinotemp contract is still a part of the purchase agreement and you are still at risk of being sued if you criticize their products.

I purchased their WineMate2500 to replace the WineMate1500 and it didn't work from the day I got it. I drove to Vinotemp to drop it off for service and they said it would be a "RUSH" order because it was under warranty. It has been 5 weeks and they can only tell me that "They still have it."

I bought a CellarPro identical replacement because I had to keep my wine chilled and I just don't trust Vinotemp. What is a "RUSH" order? A way to get me out the door?

This is the third unit I have purchased from them. They last about a year if they work at all. This is the second one that I bought that did not work from the day I bought it. They won't trade out the unit either. You would think that they would understand that your expensive wine is not being cooled while they sit on your broken unit for 5 weeks.

January 13, 2012

Absolute Worst Customer Service Ever Starring VINOTEMP

On December 4, 2011 I finally decided on the perfect wine fridge for my Dad & purchased it for Christmas (after looking for a month.) I made my decision based off of product quality & reviews online. December 11, 2011 the wine fridge was delivered to my Dad. He didn't open it right away since Christmas was right around the corner. On Christmas day he opened the fridge & found the fridge to have multiple damaged spots on it including: a stripped crew, a missing foot pedal, the sides of the fridge was bowed out, at the bottom on the back was a massive dent and at the top on the back was a crushed edge. The Vinotemp box itself was damaged significantly and surprisingly all the damage on the box lines up with the damage on the fridge! However; the UPS box, had zero damage to it!!! On Dec. 26th I called Vinotemp, but they were closed. I then called back on Tuesday Dec. 27th and spoke to Diana Flores over Claims and Damages Dept. Diana immediately got short w/me & told me he only had 5 days from the delivery date to report damage to the fridge (even though it's for Christmas) & there was nothing she could do! So the 16th would have been the last day for him to call about any damage. It didn't make any difference that this was a Christmas present from both of his kids & their families. With her rude tone bothering me I asked to speak to her supervisor. Diana said, "I do not have a supervisor!" I replied, "Unless you are the CEO you have a supervisor." She refused to let me speak to anyone else on the matter. I then told her that Vinotemp is the one responsible since the damage was caused by them & I had pictures to prove it. She then said I could email her the pictures & if she found the damage to be factory damage she might be able to exchange the fridge for one w/o damage. Once she made her decision she said she would contact me by email/phone. On Dec. 28th I sent her 22 pictures of the damaged fridge & Vinotemp box. I waited to hear back from her & NEVER received any response. On January 9, 2012 I called to touch base with Diana & see where she was at w/a decision. She replied, "I don't know, I haven't even looked at the pictures or shown them to my supervisor (the one she claimed she didn't have.) I then asked, "How long do you think it's going to take for response on this?" She told me, "give me 15 minutes & I will get back to you." Once again, I didn't get a response! On Jan. 10th I called her back to follow up & she was immediately irritated that I had called. I didn't know what else to do except keep calling until I got a response (since Diana would not take the responsibility upon herself to call/email me with the results.) Again, Diana got short with me & said, "There is nothing we can do." I said, "What do you mean? The fridge clearly has damage." She replied, "It's all freight damage!" I said, "How do you figure? The Vinotemp box & fridge were the only things with damage! The UPS box had ZERO damage! Diana said, "It doesn't matter! It's past the 5 days!" I then said, "So if you had ZERO intentions of helping me out at all with this, why did you put me through all of this for over 2 wks? This whole thing has been stressful and emotionally draining." She said, "Sorry (almost giggling) there's nothing we can do. I can send you out the parts that have damage that also have replacements for them since you purchased the warranty." I said, "Ok" & the call was ended. I then decided to call UPS since Diana claimed the damage was freight damage. The gentleman I spoke to was more than happy to help me out w/the issue & open up a claim ticket. He said that UPS would come out a max of 3 times to pick up the fridge at my parents house. Once the fridge was picked up UPS would inspect it & decide if the damage was caused by them or not. If they found the damage to be freight damage, UPS would refund Vinotemp the full $338 that was paid for the fridge. At that point I would have to go thru Vinotemp to get a new one sent out to my Dad. However; if the damage was found to be factory damage, then the fridge would still get returned, but not reimbursed to Vinotemp. At that point Vinotemp would have to return the damaged fridge to my Dad (Or send out a new one like he deserves to have.) Once I was finished talking to UPS, I called Diana back to update her on the situation with UPS. Diana said, "We will not be sending a new fridge out until we have received payment from UPS. Course it doesn't really matter what UPS does since it's past the 5 days!" I said, "You mean to tell me that if Vinotemp has a payment from me and UPS of $338 each you still won't send out a new fridge to my Dad?" "Diana said, "I can't help you! It's past the 5 days!!! (Very Rude)" At that point I felt ill because I thought that I finally found a solution to the problem (or at least it seemed that way) & Diana was still unwilling to help me. The next day, Jan. 11th I decided to call Chase Sapphire (the card I purchased the fridge on.) In hopes that something could be done since what Diana was doing to me was wrong on so many levels, I told them my story and all that had happened since Dec. 27th. The two men I spoke to were more than helpful. In fact they both did more for me in less than 10 minutes than Diana had done in over 2 weeks. The both said the "5 days" should not matter when the product is damaged & UPS is willing to pick up the fridge and return it to Vinotemp. Also, they both said that what she was doing is wrong, unethical & illegal. A company cannot receive double payment & still not provide an undamaged product to my Dad. They then told me to go ahead and allow UPS to pick up the damaged fridge & process it how they see fit. In the meantime, Chase would be crediting my card the full $338 & I would see the credit within 72 hrs. Chase would also be investigating this with Vinotemp & most likely revoking the payment that Sapphire paid to them. Both Chase and UPS opened up claims with Vinotemp and would be letting me know what the outcome was for each. I find it very disturbing that I was put through all of that and the length of time it took to reach a solution. I was treated with complete disrespect every single time I spoke to Diana. I would certainly NOT recommend Vinotemp or any of the products they have. Their customer service is Awful!!! Their morals are even worse (Diana Flores fits that description at least!) I do think something should be done about her job description and/or or job position. I know I wouldn't want anyone like her working for my company!!! People may not remember exactly what you say or do, but they will ALWAYS remember how you make them feel!!!!!

Sincerely,

Mandi Davis

I purchase a Vinotemp 700 Concord wine refrigerator in early 2010. It came with a 12 month service warranty.

At approximately the 15th month the fans in the unit failed. Granted, it was out of warranty. But when a $5000 refrigerator stops cooling so soon after warranty, an exception is warranted. I contacted the company and was told very bluntly, no exceptions.

The warranty is the rule and you'll have to pay for your own repairs. The bottom line with this company, once they have your money they no longer care to deal with you. Customer service is not a consideration.

Please see more stories of this nature on the internet. many more are to be found.

I bought a Vinotemp from Beveragefactory.com and the LED went out within the first 90 days. They did replace the unit. Within 30 days, the LED on the second unit went out as well as the cooling element. I contacted Vinotemp and they indicated that only the 1st unit had a 90 day warranty. So, basically, they could replace my unit with a faulty unit without any recourse on my part.

I contacted beveragefactory.com and they said it was a manufacturer's issue. So, I have a broken wine refrigerator sitting in my garage. These are sold all over the country at Targets and they don't stand behind their product, obviously. BUYER BEWARE!!!

Vinotemp wine coolers.

Dont purchase is all i can say .

I bought the 32 teds model it broke within two months.

The company only warrants for 30 days however their website states 1 year coverage . The company produces inferior products and doesnt stand behind the product, mine is now in the trash.DONT BUY VINO TEMP unless you want to throw away your money.

I contacted their sales service department a brain dead person called Amanda Lares said they would happilly send the parts to be replaced . Well that never happened as i expected and it would do no good as i am not a fridge repair person.