Resolved
Larry L Vap

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Not received or vin-653****

Updated by user Dec 24, 2024

Company fixed the issue and I have been provided with apology. Shipment finally arrived after 20 days from order daye

Original review Dec 17, 2024

Ordered VIN-653**** on 12/5. Have not received it.

Emailed you four times. No response. Called but the phone number doesn't work.

I am very displeased with your company. I want to know when the order will be received.

View full review
Cons:
  • Very customer service insensitive

Preferred solution: Deliver product or service ordered

Larry L Vap

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mckee, Kentucky

Order vin-653****

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Ordered 12/5. Have not received.

Emailed you 4times. Your phone number doesnt work. Ive been tracking on shop app. Shows shipment stuck in Ohio since 12/9.

I am very disappointed with your service.

Advise when I can expect order to be delivered. Please respond to this inquiry asap!

View full review
Evander Trg
map-marker Pelham, New Hampshire

Inscription on watch missing a symbol

My inscription included a heart website never said symbols were not allowed and heart showed on preview

View full review
Dillen Dor

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Baton Rouge, Louisiana

Watche band

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Answer the phone with a live person

I wanted to buy the watch band that went with the vincero watch I bought but you make it impossible to reach you...

My phone 337-230-****

What's up with that???

View full review
Resolved
Charlene K Pjc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Voucher or discount not applied

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Sep 27, 2023

Company fixed the issue and I have been provided with apology. The company failed to apply my discount when the order was placed. The credited my account.

Original review Sep 20, 2023

No answer. Called at 9:25am.Eastern StandardTime.

Hopefully someone will return my call. I called prior to the order being shipped.

View full review
Loss:
$50
Pros:
  • Reasonable price
Cons:
  • Bad company phone numbers
  • No response when emailing

Preferred solution: Price reduction

Jolene N Yjt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

Re: Extremely poor service - Order GE313515****US

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I had order a watch at the beginning of December and prepaid for all customs and duties yet Vincero incorrectly sent an invoice to DHL with details of what I prepaid for. Since 15 December 2022 several emails that have gone unanswered to resolve the issue at hand.

I am appalled by the way this issue has been handled. I receive no response, yet I'm still receiving ads from this email address every day.

The level of unprofessionalism is shocking for a company of this nature.

DHL requires 1 document/piece of information for my order to be released yet you persist in ignoring this request.

I have paid you without any delay or issues and I expected the same courtesy when it came to receiving my product.

Please confirm whether you have addressed the issue with DHL so I can receive my product with paying a R5000 penalty due to your lack of response and professionalism.

View full review
Loss:
$500
Pros:
  • Nice watches
Cons:
  • Unprofessional service

Preferred solution: Deliver product or service ordered

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article