Villeroy and Boch
Villeroy and Boch Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Villeroy and Boch has a 1.0 star rating based on 1 customer review, with 100% unfavorable feedback; Villeroy and Boch reviews show consumers are mostly dissatisfied.
Positive Feedback
Products are reported to be of good quality in theory, with an expectation of durable ceramics and design.
Negative Feedback / Risk Areas
- Repeated complaints about terrible customer service and rude agents, reflecting common Villeroy and Boch customer complaints.
- Slow or absent replacement support and red tape around parts like toilet hinges and plates.
- High price level and frustrations with discounts and special offers.
- Problems dealing with local distributor availability and support.
Key Takeaways for Future Customers
- Expect potential customer service delays; verify replacement part availability before purchase.
- Consider the high price against the risk of limited aftercare and distributor issues.
- Check terms on discounts and special offers and confirm local support options.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Villeroy and Boch has a 1.0 star rating based on 1 customer review, with 100% unfavorable feedback; Villeroy and Boch reviews show consumers are mostly dissatisfied.
Positive Feedback
Products are reported to be of good quality in theory, with an expectation of durable ceramics and design.
Negative Feedback / Risk Areas
- Repeated complaints about terrible customer service and rude agents, reflecting common Villeroy and Boch customer complaints.
- Slow or absent replacement support and red tape around parts like toilet hinges and plates.
- High price level and frustrations with discounts and special offers.
- Problems dealing with local distributor availability and support.
Key Takeaways for Future Customers
- Expect potential customer service delays; verify replacement part availability before purchase.
- Consider the high price against the risk of limited aftercare and distributor issues.
- Check terms on discounts and special offers and confirm local support options.
Media from reviews
Turn one complaint into a collective action
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Verified Reviewer
They promise to take care of you but don’t. Theri service is abysmal.
- - Past: Weeks to replace hinges; distributor rude.
- - Current: Hinge screws fell out; no service; rude Belgian agent.
Only if I receive the apology and the promise I have mentioned.
Seven years ago I had a bad service experience with V&B where it took them weeks to supply me with replacement hinges for their defective toilet seat and their local distributor was extremely rude and unhelpful. Now with a new V&B toilet seat the hinge screws fell out and they have not given me the slightest service.
They kept promising to help me but never did. Then one of their agents in Belgium sent me a very rude message saying they cant help me and telling me to contact their local distributor, which they know is closed for a weeklong holiday.
- Supposed to ber good quality
- Terrible service and red tape
Preferred solution: Apology
User's recommendation: Avoid V&B products
I wanted to see the possibility that you could...
- - Replacement of the deep blue Boule Multi plate may be available.
- - They need the plate to complete their boule.
I wanted to see the possibility that you could sell me a plate that broke from the Boule multi, it is the deep blue plate, I would really appreciate it if you could help me because without that plate my boule was incomplete. Thank you
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