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Villeroy and Boch

Villeroy and Boch

www.villeroy-boch.com
What is your customer experience with Villeroy and Boch?

Villeroy and Boch Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Villeroy and Boch has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Supposed to ber good quality.
    Cons: Terrible service and red tape.

  • Recent recommendations regarding this business are as follows: "Avoid V&B products".

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Media from reviews

Villeroy and Boch - They promise to take care of you but don’t. Theri service is abysmal.
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Groucho

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Verified Reviewer

They promise to take care of you but don’t. Theri service is abysmal.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Villeroy and Boch - They promise to take care of you but don’t. Theri service is abysmal.
Updated by user Apr 27, 2024

Only if I receive the apology and the promise I have mentioned.

Original review Apr 26, 2024

Seven years ago I had a bad service experience with V&B where it took them weeks to supply me with replacement hinges for their defective toilet seat and their local distributor was extremely rude and unhelpful. Now with a new V&B toilet seat the hinge screws fell out and they have not given me the slightest service.

They kept promising to help me but never did. Then one of their agents in Belgium sent me a very rude message saying they cant help me and telling me to contact their local distributor, which they know is closed for a weeklong holiday.

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Loss:
$100
Pros:
  • Supposed to ber good quality
Cons:
  • Terrible service and red tape

Preferred solution: Apology

User's recommendation: Avoid V&B products

Satoru Dkd

I wanted to see the possibility that you could...

I wanted to see the possibility that you could sell me a plate that broke from the Boule multi, it is the deep blue plate, I would really appreciate it if you could help me because without that plate my boule was incomplete. Thank you

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