Villa Ford of Orange
Villa Ford of Orange Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 review; recent recommendation says take your business elsewhere and consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Villa Ford of Orange reviews flag high service charges and unexpected alignment fees.
- Expect contested estimates and ask for written paperwork before paying.
- Be cautious if you seek fair customer service at this service center.
Negative Feedback / Risk Areas
- Customer complaints about price gouging and billing for unnecessary work.
- Reports of subpar customer service, raised voices, and missing documentation.
- Risk of being charged for alignment or brake work despite good parts life.
Positive Feedback
No positive comments appear in the available review.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 review; recent recommendation says take your business elsewhere and consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Villa Ford of Orange reviews flag high service charges and unexpected alignment fees.
- Expect contested estimates and ask for written paperwork before paying.
- Be cautious if you seek fair customer service at this service center.
Negative Feedback / Risk Areas
- Customer complaints about price gouging and billing for unnecessary work.
- Reports of subpar customer service, raised voices, and missing documentation.
- Risk of being charged for alignment or brake work despite good parts life.
Positive Feedback
No positive comments appear in the available review.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Price gouging and subpar customer service
- - The staff quoted $600+ for brakes; price dropped to under $400.
- - Alignment charge; no paperwork at payment; staff rude.
My 19 yr old took her 2020 Ford in for its 20k mile service and advised the brakes squeak when reversing. ***, service staff, advised her it would be $600+for the service, which she questioned and then, the price went down just under $400.
She was being taken advantage of because of her inexperience. The brakes have 8mm of left, basically 80%, he said the cost would be an extra $800+. He did offer to look into a warranty since the car has low mileage. That only brought the cost down to $450.
Why would I pay for new brakes when they almost have full life? We can live with the noise. I called to question what the $600 service covered, as it was routine maintenance. *** said alignment and I questioned if its not out of alignment will the price be reduced and he said yes.
Of course the car was out of alignment. They did not produce the paperwork when we paid. After reviewing the alignment when we asked for the report, all but two items were within normal range. Two items were less than tenths to one hundredths off normal range.
I called *** questioning this and he chose to tell me how I was wrong and over-talk me raising his voice. He said he would speak to the manager to try to remove the alignment charge. Conveniently, the manager was off and I was given a different name than when I called back and spoke to another staff member.
*** should be ashamed of themselves, as they could have had a lifelong customer but chose to take advantage of us. Dont take your car for service here unless you want to be mistreated and pay through the nose.
- Poor customer service
- Price gouging
- Taking advantage of customers
Preferred solution: Price reduction
User's recommendation: Take your business elsewhere
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.