New Reviewer


We were staying at the Riu Palace and got sucked into going for a presentation at the Villa Del Arco, even after declining initially the asst manager came in and dropped the price by 75% We were told u have 5 days to cancel, no questions asked. On the 3rd day we cancelled and then the it all started, we were told we had told u there would be liquidated damages, and those would be the down payment that we made, my jaw dropped, I had just paid $ 2370.00 !!!! I have contacted my credit card company. MY ADVISE THESE GUYS ARE THE BIGGEST SCAMMERS YIOU WILL DEAL WITH IN YOUR LIFE RUN FROM THEM R-U-N
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Further update:

Only way out of this is your credit card company, send the cancellation notice that u must first send to the representatives of villa who are in Vegas and the credit card company will do the rest

#567711 Review #567711 is a subjective opinion of poster.
Cabo San Lucas, Baja California Sur
Reason of review
Not as described/ advertised
New Reviewer

Wife injured by faulty furniture and laughed at by Managment

My wife was moving an end table in the penthouse we upgraded to for our family. She moved an end table to put down a murphy bed and the top wasn't attached to the base and the heave marble top fell on her tow breaking it in two places. After numerous complaints to the hotel management, they refused to compensate us for the doctor bill and because we didn't see the resort doctor. Problem was the front desk sent us to some back alley doctor who prescribed the incorrect med resulting in an infection. Additionally, we were told by the front desk that they would not compensate her for the medical expenses. Our entire week was destroyed. My wife couldn't walk and join the family in any events. The manager, Fernando took pleasure in telling me that the hotel would not compensate my wife for the medical expenses or a refund for our botched week! Villa Del Arco sucks!
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1 comment

Where were you while your wife was trying to move a heavy marble end table? Sitting on your fat *** watching tv?

#277508 Review #277508 is a subjective opinion of poster.
Odessa, Washington

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