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Vila Cleaners Smyrna, TN lost my garment

A week before my work Christmas party I took my little black dress in to be cleaned. The accompanying belt, which is made of the same dry clean only material as the dress, was also taken in attached to the dress. Needless to say, they lost the belt, gave me the runaround, wouldn't return my calls, and left me with nothing to wear to my party. After numerous calls and driving up there 3 times I finally met with the owner who proceeded to give me the same runaround. Their excuse? "We aren't responsible because we hung a little sign up in our store that says we aren't responsible for belts, accessories, or anything else missing from your garment." In other words, they aren't responsible for being incompetent at their job. Come to find out, they sub out the drycleaning to yet another cleaner that a bunch of other drycleaners use also. In other words, there's no personal touch, no skill, no history of knowing what they're doing, just a store front to collect money. I wouldn't let them launder my socks, much less take any garment I remotely cared about and trust them to do anything but a minimal job and that's IF they don't lose the garment. I had also taken numerous work slacks and a dress jacket up there the same time as my dress. The pants had numerous crease lines which made me have to repress them. Very incompetent store. Seems they chose a business where they could do as little as possible and collect other people's hard earned money for doing nothing. Bottom line, I will have to find someone to make a belt that looks like it goes with my dress because the "owner" has no honor or integrity and has no intention of compensating me for their incompetence. First and last time to this hoax of a drycleaner.
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ID
#214203 Review #214203 is a subjective opinion of poster.
Location
Murfreesboro, Tennessee
Loss
$100

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