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I have spent $14,000 for a trip from Barcelona to Bergen Norway. My wife & I are over 70yrs old & expected this trip to fulfill a lifetime dream. The main reasons we booked this particular trip was to visit the d-day beaches at Normandy, Eiffel Tower & London. Called...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello, Thank you for voicing your concerns. We are in receipt of your review and appreciate the opportunity to respond. Although we do guarantee an Included Shore Excursion fo...

1.0
#1010329
My husband and I were recently aboard the Viking Skirnir for the Grand European Tour beginning September 26 and ending October 10. This was our “Swan Song,” because due to our age, we knew we couldn’t take another trip like this. When we arrived in Vienna, my husband...
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Anonymous
Anonymous

our viking star cruise in 2015 I got became ill with a lung issue from fumes in spa and stateroom. on way home from airport went to ER found I had peumonia and was treated 9...

VikingCruises
VikingCruises
Viking Cruises Verified Representative

Dear Whittletree,We appreciate the opportunity to respond to your comments and hope your husband has fully recovered from his illness. Please send him our best wishes!The expe...

We booked on the Mediterranean cruise and extended our stay for 3 days. When I asked the customer service rep about which city we should book our flight home I was told Rome which I booked. Well, that was not the case, as Florence was the closest airport. We had to...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Dear jrothe,We regret to hear of your dissatisfaction and apologize for the delayed response to your correspondence. Our records indicate that you are now in touch with a Viki...

2.5
I liked
  • Staff on the ship
  • Ship
  • Food
I didn't like
  • Customer service on board
#964262

Viking Cruise Lines Travel Protection Plan Review

Viking Cruises
#1019141
Viking Cruises - Simple Review #1489157006
1 of 1
I felt like we were rushed through the whole thing there is tours and then you had to stop and you have never really talked exploring the cities I really want to exploring today in Budapest longer we got there in the afternoon and we had be back at eight so there is only a day that eight hours really to enjoy the city the crew was very nice but
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Viking Cruises Cruise Review

Viking Cruises
#963223
I've done dozens of cruises around the world. Viking is the very best in the world. If you have a problem on Viking you probably shouldn't be cruising.
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I booked my parents on board the ship in October 2016 by Peter Danadio a sales representative for Viking Cruises he misled me about my cabin, stating that I was getting a good deal for a cruise that cost about $8,000. He said I would have a window and it would be on...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

We regret to hear of your disappointment and appreciate the opportunity to respond to your comments. Our records indicate that the concerns you’ve expressed here were recently...

h.kitchener
h.kitchener

Thanks for the info about Viking. Many complaints about them, I see.

2.5
#958836
I wish I had bothered to read reviews like this before booking my Danube cruise! We had a similar experience. Bus transfer from Prague airport was in a bus with only air conditioning in the front for the driver! Was an omen to things to come! We were shocked to board...
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VikingCruises
VikingCruises

We are sincerely sorry to hear of your disappointment. While itinerary deviations are sometimes necessary to combat forces outside of our control, we do appreciate your feedba...

h.kitchener
h.kitchener

Thanks for the info. We were thinking of a trip like this for next summer. Guess we will pass on Viking and do something else.

#950155
I submitted an earlier review of this 2- day extension of our Viking Star cruise and the Hilton Stucky hotel but need to add that I have bites on my legs and torso from this terrible hotel. Rooms were dirty! They also charged us $116.00 that didn't appear on our...
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Anonymous
Anonymous

Viking resolved issue

5.0
I liked
  • Viking star
#921603
Took Viking Star Barcelona to Venice. All was great until we did the extended 2 day stay in Venice and ended up st Hilton Stucky off main island. Dropped luggage st 9 am, got to hotel at 10:30, could not register until 2 pm and got luggage at 4pm! Wasted a whole day...
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4.9
#919966
On Vikings web site it states that transfers are included when you book air with Viking. We booked air and paid $400 for a deviation (4 passengers) to stay 1 night in Marseilles on our own by the airport before doing the transfer to Avignon. Well 6 days before the trip...
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My husband and I are scheduled to cruise with Viking in September. We were just notified that we could not make reservations for excursions (beware - there is a pecking order predicated on your cabin type). Immediately after receiving notice, we went to make...
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Anonymous
Christine

We have just disembarked the Viking Sea cruise of the Baltic Sea.We had a fabulous time, nothing was too much trouble for any of the crew etc. Food fantastic.I had a similar ...

3.2
I didn't like
  • Lack competency and transparency
  • Treatment of customer
#883615
Viking handled out transportation to Amsterdam. They flew us from Philadelphia to Atlanta then to Amsterdam. On arriving in Amsterdam we had to push our luggage quite a distance to the waiting van. After arriving at the hotel we were told we had to wait 5 hours till...
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4.6
I liked
  • Staff
  • Ship
  • Staff on the ship
I didn't like
  • Air and hotel timing
  • Timing of transportation
#882317