Anonymous
map-marker Columbus, Ohio

Need parts

You said two days to get an answer for my Bags. I need to reflectors and two locks I sent the pictures still. No reply back from you yet why?
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User's recommendation: Be careful, my bags are 4 years old and the lady said they might no have the reflectors or locks because they’re old that’s a joke for years old is not old and you can’t even look up my account when I bought the bag from you. Why is that one everybody else can look up your account and see what you’ve ordered

Rene D Nen

Company without ethical or moral sense!!!

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Viking Bags - Company without ethical or moral sense!!!
Viking Bags - Company without ethical or moral sense!!! - Image 2
Viking Bags - Company without ethical or moral sense!!! - Image 3
Order# 410361 You will see the exchange between us by mail... Icialaval Aug 19, 15:16 MST I just got a call from my dealer. He tells me that the bags ordered from Vikingbags are not new. In fact, they are already drilled and these holes do not match the installation on a Suzuki M109 (see attached photos). So someone has already tried to install them on another motorcycle!! For a correct installation it is therefore necessary to drill 4 other holes, which affects the sealing and the solidity of the saddlebags... In reality, I am very disappointed with this gesture of the company Vikingbags and I hope this practice is not common otherwise other bikers will also be scammed!!! Attachment(s) 149-01.jpg IMG_78331.jpg _____________________________________________________________________ renee espinoza (Viking Bags) Aug 20, 15:27 MST Hello Rene, Thank you for purchasing our product and I do apologize for the mix up. It not normal for that to happen, what result are you looking for ? Best renee ____________________________________________________________________ Icialaval Aug 21, 09:12 MST Hi Renee First of all, I would like to thank you for the speed with which you responded to my complaint. Ordered online on August 2nd, I did not receive the order until August 16t has the package was intercepted by Canadian Customs and charged me an additional cost of $106.23 in Canadian currency (documentattached). Considering this customs problem in terms of time, money and complications. I asked my motorcycle mechanic to seal the holes and seal them to prevent any water infiltration. Under the circumstances, and given all the problems surrounding the holes already drilled in the saddlebags, requiring the additional work mentioned above, I would appreciate a compensation of $100 under the circumstances. So I want to draw your attention to the fact that I am French-speaking. So to communicate with you more clearly, I use the google translator. Wishing, that the translation is fair and understandable enough for you. Thank you for your attention! Rene Danis Attachment(s) IMG Douane canada.pdf __________________________________________________________________ omar lopez (Viking Bags) Aug 21, 14:59 MST Hello Rene, We have reviewed your request and would like to inform you that we would not be able to offer any type of compensation for the issue you are mentioning due to the fact that the bags have been installed. Items received with any such defect need to be reported immediately to process an exchange. Once the bags have been installed the consumer accepts the condition of the bags. -Customer Support
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Loss:
$100
Reason of review:
Damaged or defective

Preferred solution: Price reduction

Lawrence O Jgq

Customer Service SUCKS!

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I have been trying to buy a set of saddle bags for three days now. I have left messages, emailed them and even tried the on line chat. I just have some questions before I purchase on line, They truly do not seam to care. I have even responded to one email with some questions and they never replyed.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Terry B Ika

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bags did not fit and service was super slow

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Bags did not fit per the chart they provided Bags were returned at a cost of 122.00 Credit was not received for 3 weeks after they received the bags and it was shorted the original tax. Stay away from viking bags
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Loss:
$147
Reason of review:
Poor customer service

Preferred solution: Full refund

Terry B Ika

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad fit and horrible customer service

Updated by user May 21, 2019

cost me 122.00 to ship the bags back which was not reimbursed and then they held back the shipping of the original packaging. Stay away from Viking Bags

Original review Apr 21, 2019
Went to their site and chose the bags for my vtx1800. Bags did not come close to fitting and had to send them back at a cost of 122.00. Three weeks after they received the bags back I got a credit shorted the 24.99 I paid in tax. The chart they provide is inaccurate. The customer service is super slow. Broke the law by not returning the tax on the sale. Stay away from Viking bags there are enough bad reviews out there I believe the good ones are their employees attempting to over shadow the bads ones.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Product claimed the bags won't cave in however

however that it is not the case. I purchased these bags late June of 2013 and I have to say I was impressed with the look and design but shortly after using the bags once..the right bags cover started to cave in. I really wasn't looking for new bags but more for a solution to fix the problem. I got in touch with Nick at Viking Bags but don't waste your time. He followed up once to say he would look into it and then after weeks of not hearing from him I sent another email inquiring about what to do. He sent an email back and said the bags were out of warranty ...SORRY. WTH.... I am not looking for free bag I am looking for solution so here I sit with a set of Viking bags that look like ***. I have sent others their way to purchase bags..and I am sorry I did that. Great website and nice look to the bags but DONT BUY !!!
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Loss:
$369
1 comment
Guest

7,000 miles in and the bags are still holding up great. I turned to Viking Bags after a buddy of mine purchased a set which saved his leg during a fall. The bags absorbed all the impact and damage saving the bike and his leg.He now has sworn to only buy Viking Bags for life and made me a fan too.

Anonymous
map-marker Carmel, New York

VIKINGBAGS MOTORCYCLE SADDLEBAGS

VIKINGBAG does not return money. My friend ordered bags that were discontinued and this company did not credit the money back. Do not buy from them; you could lose your money. The website seems to be very easy and efficient. Don't let the convenient website fool you, they are thieves. The customer service department does not get back to you. The end result is there is no other recourse but to write to the Attorney General for assistance because the company does not make any attempt to resolve the issues. Move on to a more reputable company and don't risk the loss.
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Loss:
$359

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