Ed M Scd

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Verified Reviewer
| map-marker Jacksonville, North Carolina

Needed replacement parts

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VIGO Industries - Needed replacement parts

My Kitchen faucet blew off at the connector and kept leaking and coming off after I reconnected it, so I assumed some pieces were missing and must of fell into the sink drain. There was no diagram to see what pieces were at the union.

I called the company to get all internal pieces kit which I volunteered to pay for. It included 2 O rings and 1 plastic seating washer and a plastic collar/clip and any other pieces that might of blew off when it broke.

They asked me and I sent pictures and a video of the issue and the customer service still had problem figuring out what I needed. After 2 weeks without a kitchen faucet and all the mails I gave up, and bought another brand.

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User's recommendation: Buy Delta or other known brand that can be serviced locally.

Michael D Upz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Baltimore, Maryland

Did not honor lifetime warranty.

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VIGO Industries - Did not honor lifetime warranty.
VIGO Industries - Did not honor lifetime warranty. - Image 2

Frameless shower door exploded sending fragments of glass over entire bathroom. Requested replacement, along with photos of debris and photos showing proof of the product and model.

I bought this model spending more than I originally planned to spend because of the LIFETIME WARRANTY. CAUTION TO ALL Vigo does not honor their warranty.

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Loss:
$750

Preferred solution: Provide replacement of shower door that exploded.

User's recommendation: Do not purchase Vigo shower doors.

Anonymous
map-marker Columbus, Ohio

Poor quality faucet and lousy, condescending customer service

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Bought a Vigo pull down faucet with a sprayer head. The sprayer head has a button to change the water flow from stream to spray, etc.

A couple of weeks after the faucet was installed the button no longer worked so no sprayer option. When I contacted Vigo requesting a replacement faucet, and they wanted me to send them a short video depicting the malfunction, so they could diagnose the problem. Told them it wasn't my responsibility to jump through hoops because their product malfunctioned. Vigo emailed me thanking me for ordering the correct replacement part and shipped a replacement sprayer head.

Changed the sprayer head and here we are 6 months later with the same sprayer head issue.

Vigo? Never again

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Preferred solution: My time back

User's recommendation: I will not purchase from this manufacturer again

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