Vietri Crema

If you call VIETRI directly, they will handle any issues!!!! Sorry it was so troublesome for you, but they truly are a great company that believes in Customer Service.

Hi here's how to fix it, find a powered cleaner called Zud. It is like comet but NOT the same.

Sprinkle it on the plates and use an abrasive scrubber and the marks will be gone. Sometimes you need to either let them sit with a "paste" or over night.

I do this annually and the dishes look great. Good luck.

My Dishes have done the same thing! I finally used (Bar Keepers Friend) which is a mild abbrasive, and all of the black marks came off!

I also love my dishes, but they are chipping terribly!

They also break and crack often. I feel badly, because my Husband Purchased a setting for 12 a few years ago, and I only have 8 dinner plates left!

I hope this is not too late for you. For years, I had dreamed of getting rid of my wedding dishes of 20 years.

I finally splurged and bought the Vietri Crema that I wanted so badly. I was more excited for these than my actual wedding dishes. However, that excitement was short-lived. Immediately, I began to see those gray scrapes on almost every dish...the bowls and mugs get it worse.

I was devastated. It got to the point that I wouldn't even allow anyone to eat from a plate if it required a knife. I was totally embarrassed. One day, as I was doing dishes, I began tinkering around with different concoctions to try and get them off.

I even went as far as using Comet powder. Nothing came close to removing the scrapes. Finally, I remembered Barkeepers Friend. I doused a plate liberally and got a rag.

I dampened the rag and used only the corner of it and began bearing down and rubbing. They all came off! Can you believe it? Now, I won't lie, it is time-consuming and so unfair, but once I do it, it feels so much better.

I usually wait until I can't stand the scrapes any more, and take the time to do them all at once.

I have only tried the powder, not the liquid that is new to the market. Good luck and I would love to hear your experience feedback.

Jill Reams

I just retired and my gift to myself after working in poverty services for 42 years was a full set of Vietri Blanco dishes. You can imagine my dismay when I started to see grey scratches after the first week.

There are no children in our home...just my husband and me, so this is not the result of carelessness or abuse of the dishes. I used the same china (Blue Danube) since I got married in 1969 and didn't ever see a grey mark. But I really thought I deserved something special, so I researched many lines of dishes, loved the Vietri and saved a while to treat myself.

Now I'm sick with disappointment and it's even worse reading this review and noting the lack of response from the company. I'm not sure what to do next...stop eating food on the dishes????

I have the Vietri Bianca dishes and wish I would've never gotten them. They were gorgeous dishes but I really wish they'd have lasted longer than a year.

They have gray marks now and are ugly. I now have to buy brand new dishes.

I will never buy Vietri again. I contacted them and they never bothered responding.

I have two Vietri casserole dishes and both have cracks in them. I have taken VERY good care of my pieces and have used them very few times. The style is lovely and I spent a lot of money for these....and now afraid to use. What a waste....help!

What a shame.....I would not purchase again nor would I advise my friends to do so.

Maybe someone from Vietre can tell me why and what can be done....

I have the same problem and it basically started right away. Soup plates are especially vulnerable.

Tried scrubbing with Bon Ami, but does not help much; surface where spoon hits is full of grey scratches.

Very disappointing!! Have dinner, salad, and soup plates for 8 plus several serving pieces.

Hi everyone, my name is Jody and I manage Customer Service at VIETRI. I hate seeing anyone complain about our beautiful products or our service. First and foremost, if someone at VIETRI has not returned your message, I would like to talk with you personally. Please call me at 919-732-**** x. 119 so that I can assist you. I have worked at VIETRI almost 10 years and rarely hear these types of complaints, but I can shed some light on the flatware marks problem.

Flatware marks are actually very common in the marketplace, particularly with ceramics and stoneware, no matter what the cost. We do see this happen on our products, from time to time, especially on the white and cream plates. There are several reasons for this. 1 – Glazes not mixed well or properly, causing weak or thin glazes. This is not evident at the time of production. It’s not until later when the customer uses it for a period of time that they see these marks appear.

2 - Flatware marks may also occur from customers using acidic detergents and high heat settings on dishwashers. In general, dishwashers are awful for dishes. It deteriorates the surface and glazes over time.

We recommend products such as Bon Ami or Barkeepers Friend; non-abrasive cleaners, to remove the marks. It also helps to rotate your plates, so that you are not using the same one each time! Please also note, the thinner glaze will not affect the safety or usage of the products at all.

VIETRI has been in business for over 30 years, and fortunately, this problem occurs very infrequently to small batches of products. We hate that it happens at all, but when it comes to handmade products that aren’t stamped out by a machine, there is always that room for human error. We want our customers to reach out to us when they have issues and we are happy to work with them to find the best solution so that they can enjoy VIETRI products for many years.

Cari Saluti!

Best Regards

Jody Kennington

Customer Service Manager

VIETRI Incorporated

The exact same thing happened to all my Vietri Bianco that was all we asked for for our wedding gifts. It looks awful - and I have a FULL set (3 different shaped bowls, two sizes of plates).

I called the company and left a message (no response). AND I sent them a very detailed letter - still no response.

Vietri should at least respond to their (former) loyal customers! Folks, don't bother spending your money at Vietri!

I have experienced the same problem! My vietri dinnerware has been demoted from "entertaining" dinnerware to everyday due to the gray slash marks all over the pottery. This dinnerware is far too expensive to be rendered unsuitable for guests within a couple of years.

I just purchased a service for 8 plus all the accompanying serving platters and bowls here in Italy and spent only $300 US dollars. Therefore, if it marks I won't be so bummed, but thanks for the Bon Ami tip!

I have the same problem with my dishes and use the Bon Ami scrub. With a lot of effort it worked and needs to be done weekly. I am now looking to replace my service for 10 because it is too much work.

Glad to read this. I am looking to replace my Nokia dinnerware for the exact problem. If anyone finds a plate that does not mark, I would love to know about it.

I purchased the Crema, service for 12, and have had the exact same experience with the flatware marks. Mrs.

Meyer's soft scrub helped to lighten them but it needs to be done EVERY time they are used.

Simply not practical. They have been a huge disappointment and I'm now looking for a complete replacement.

I also have the Crema dinnerware. Although beautiful when purchased, they have not held up at all.

There are loads of flatware marks on them. I contacted the company twice. The first time I was told to use Bon Ami. The second time they offered a reduced price if I chose to replace them, stating that it was normal for the marks to accumulate over time.

I wish I would have seen these reviews prior to my purchase. I would have selected another brand.

I too have this same problem. I contacted Vietri through their web site and heard nothing back.

Pretty poor customer service and pretty poor plates. So dissapointed with them as they were not cheap.

I attempted to use the Bon Ami scrub that customer service recommended and it does not work. All 12 of my plates have horrible gray marks all over them and I can no longer use them for entertaining at all. Very disappointed in this product.

Thankful for this site! I am working with a designer and these are the dishes we both agreed on, was considering service for 12 in addition to holiday service for 12. So sorry for your bad experience but thank you for posting to save the rest of us the headache of spending so much money with a company that apparently doesn't stand by their products.