Richard R Jfy

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Verified Reviewer

Awful company

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Purchased a brand new Veissmann boiler for our home, and it never functioned properly. After one year of it always going out and never staying lit, a second service provided discovered *** in the unit that was a known issue during manufacturing.

Viessmann would not respond, and after another year would not provide a refund for the second unit which we had to purchase since we were told by the installer that the original unit was dangerous and had to be shut down, it was also burning more propane than it should have.

We went through more than a year with the original broken boiler always going out, not providing heat or hot water to our home, and worse, the unit was leaking propane into our basement living area. The people at Veissmann were some of the worst customer service I've ever encountered.

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Loss:
$10000
Pros:
  • Supposedly energy efficient if they dont have holes in them
Cons:
  • Known issue during manufacturing

Preferred solution: Full refund

User's recommendation: do not buy a Viessmann boiler, there are many other options

Marcia W Kce

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Verified Reviewer
| map-marker Edwards, New York

Connection to wifi

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My internet connection has changed. How can I reset information on my Viesmann boiler to make a new connection?

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Omer P Leb

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Verified Reviewer

Teknik Servis

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Viessmann - Teknik Servis

Merhaba, ich schreibe aus der Erdbebenzone Türkiye. Unser Boiler ist kaputt and es tritt Wasser aus.

Wir haben den technischen Service of aberufen, aber dieser maycht is nicht im Rahmen der Garantie and verlangt mindestens 10.500 Geld. En iyisi, En İyi Kessel'dir, en iyi Garanti'dir, en iyi Garanti'dir. Kundenbeschwerden Genug der, Warum gibt es diese Garantie and zum Teufel soll sie dann bewirken?

Bir ailem var. Adres: Adıyaman/Çelikhan

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Merhaba Türkiye deprem bölgesinden yazıyorum.

Kombimiz arızalandı su akıtıyor.

Teknik servis aradık ancak bunu garanti kapsamında yapmıyor ve en az 10.500 para istiyor.

Garantisi devam eden kombinizin garanti kapsamına alınmasını istiyoruz.

Müşteri mağduriyeti artık yeter bu garanti neden var o zaman ne işe yarayacağını..

Kombimizin yanıcı devam ettiği için ve arıza da kombinin içinden kaynaklandığından dolayı bunun garanti kapsamına alınmasını istiyoruz.

Adres: Adıyaman/Çelikhan

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Preferred solution: Price reduction

User's recommendation: Kesinlikle Garanti şartlarını detaylı konuşun

Omer P Leb

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Verified Reviewer
| map-marker Ankara, Ankara

Teknik Servis

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Hallo, ich schreibe aus der Erdbebenzone Türkiye. Unser Boiler ist kaputt und es tritt Wasser aus.

Wir haben den technischen Service angerufen, aber dieser macht dies nicht im Rahmen der Garantie und verlangt mindestens 10.500 Geld. Wir möchten, dass Ihr Kessel, für den noch Garantie besteht, im Rahmen der Garantie hergestellt wird. Genug der Kundenbeschwerden, warum gibt es diese Garantie und was zum Teufel soll sie dann bewirken?

Ich werde gleich klagen. Adresse: Adıyaman/Çelikhan

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Merhaba Türkiye deprem bölgesinden yazıyorum.

Kombimiz arızalandı su akıtıyor.

Teknik servisi aradık ancak bunu garanti kapsamında yapmıyor ve en az 10.500 para istiyor.

Garantisi devam eden kombinizin garanti kapsamında yapılmasını istiyoruz.

Müşteri mağduriyeti artık yeter bu garanti neden var o zaman ne işe yarıyor..

Kombimizin garantisi devam ettiği için ve arıza da kombinin kendisinden kaynaklandığından dolayı bunun garanti kapsamında yapılmasını istiyoruz.

Adres: Adıyaman/Çelikhan

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Anonymous
map-marker Ankara, Ankara

Kombi arızası

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Salağın iki konuşma sorununu ortaya çıkarmak yerine benden para talep etti ve sorunumun ile hiç ilgilenilmedi heryerden lanet olası viessmana ulaşmaya çalışıyorum.

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Lawrence C Vvt

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Verified Reviewer
| map-marker New York, New York

Not providing Warranty protection

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We purchased a new Viessmann gas boiler which has factory product defectives right out of the box! We paid $3,000+ for the Viessmann had a limited Lifetime warranty on the boiler and two years of warranty for parts from the date of installation.

Right out of the box the new Viessmann product needs new coding plug and control console costing $1000+. Viessmann Manufacturing is in violation of the written warranty and not living up to providing the replacement of the Viessmann product defective product or refund or providing the parts.

Our advise if you read this message, don't buy anything from Viessmann.

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User's recommendation: Don't buy anything from Viessmann

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