These guys at VideoGameCentral are cool!
I ordered a game from Videogamecentral.com that I was upset about. It was a limited edition XBOX 360 RPG game that came with the factory wrap having a slit in it. I called up pissed saying that I am a collector and that the plastic was torn. They immediately sympathized with my plight and sent out another copy that day. I received the replacement three days later and there was a return prepaid label in the box. The replacement game came in perfect condition. I just put my other copy in the same box and sent it back to them. It's sometimes not just getting you game from a company that means they have great service. It's what they do when there's an issue that tells you where they stand with their customers. VideoGameCentral.com is A++ in my book. They took me, a pissy cutsomer and turned me into a fan. Thanks Gerard
New York, New York
VideoGameCentral.Com is horrible. From checking out, using its online store to calling and speaking with customer service. I wanted to buy the new Microsoft X-Box and I knew that most companies would have them on back order. I usually buy from Amazon or GameStop because they are the most trustworthy in my opinion. But, GameStop and Amazon both had caveats right next to their new X-Box 360 link. It said that it is on back-order and the earliest it could be shipp would be a few days before Christmas. Understandable, I knew that I may have to wait a while to receive the console. Low and behold I run across videogamecentral.com. The link for their X-Box 360 said it was in stock and would ship immediately. It has now been a week and it has no shipped. I called their customer service line and I was left on hold for 15 - 20 minutes three times. I would hang up after about 15 - 20 minutes and I would call back the same thing would happen again. When I finally got a hold of customer service they transferred me to the shipping department which took another 30 minutes. When I was finally able to speak with someone they said the X-Box was on back order for three weeks. They lie about the shipping dates so that more people would order from them instead of Amazon or GameStop. It takes forever to get an answer from them and they are not truthful about when they actually ship there products. I will never use them again.
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