Jane H Zip

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Problem with EyeWear caramel color

Victoria Beckham - Problem with EyeWear caramel color
Updated by user Oct 09, 2023

Never heard back from Victoria Beckham beauty. I contacted my credit card company and took charge off my bill

Original review Sep 08, 2023
Order #B633102 caramel color eyewear. Product detaches and falls out of tube every time I open it. Would like to have it replaced.
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Pros:
  • Nice products
Cons:
  • Poor customer see

Preferred solution: Replacement

User's recommendation: Have phone number for customer service available and actively working

1 comment
Jane H Zip

I have not heard back from VB Beauty

Latroy Oem

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cheltenham, Gloucestershire

Relationship

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Hello there please can you have an important special conversation with me please me Fiona Mary Macaskill
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Karriem Yjj
map-marker Leeds, Leeds

No answer from customer service

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No answer from customer service and no one to talk to about my online order. Tried emailing them still no response.
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Lina K Hfa

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Verified Reviewer

Mistake to correct on my order

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I needed to speak to someone to change my order to medium brown, I just put order # B546195, I wanted to change it to the right colour medium brown before proceeding, but it looks I am blocked I cannot speak to anyone. So I find this is not a customer friendly co
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Preferred solution: Change the item wrong colour ordered just to change the colour to medium brown

Anonymous
map-marker Laguna Niguel, California

I have been trying to reach you a number of times regarding my order #B546001

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I have been trying to reach you a number of times regarding my order #B546001 I have Emailed and No response.. My shipping address is WRONG! I trued to change my shipping address and ONLY my Billing address was changed! My CORRECT address for shipping is: 116 Tall Oak Irvine;CA 92603 Please Respond! Thank You Judithedelman@***.com 858-361-****
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Anonymous
map-marker Naples, Florida

Eye liner pencil color

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Victoria Beckham - Eye liner pencil color
I ordered the color that was shown with green all along the lash lines. They showed that with olive which I then ordered. Olive is not the color that was displayed. I would like that green color. Lorraine Carr
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User's recommendation: If olive is ordered, show a photo of olive

Susan M Oyv

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Verified Reviewer
| map-marker Coatesville, Pennsylvania

Send return

I had two of the same products sent to me. Didnt receive first order so I thought I messed up. Thats why I ordered again. Need to return second item. Has not been opened. Still in box.
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Susan M Oyv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Coatesville, Pennsylvania

Please help

Cant contact customer service. Calling and written many times. Need the $60 return. Having problem with my money.
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User's recommendation: Great products

Anonymous
map-marker Panama City, Florida

Return Label

Just a Product I Dident Like , Cant reach Anyone at Customer Service , want To Buy a Different Product
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User's recommendation: Don’t Bother Calling,,,,

Cosme Fgf
map-marker Reno, Nevada

My purchases are not being processed

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Again Im trying to make another purchase online except there is a problem processing my credit card, Ive used the same card for my 1st purchase and it no problem. Now I wish someone can help address the problem I would like to purchase 2 eye pencils that are in my cart all my info is done however when placed through Shop Pay is giving me error message
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