Kaycen Uwc
map-marker Rome, New York

Help with return exchanges and store crefit

Updated by user Jan 19, 2025

No answers from support, store credit difficult to access on site… had to go back to my email and copy and paste it back into the online site.

Original review Jan 18, 2025

The call hung up on me and I never got to explain my problem. Nobody ever answered the call. And when you try to do a chat, it doesnt help you either because it needs to be more general.

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User's recommendation: Hard to do business with this company because there is nobody to contact and the website is very hard to deal with returns and exchanges.

Izic Nzv
map-marker Dobbs Ferry, New York

Item never arrived

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Item never arrived. No one answers emails or phone calls.

Item must be lost need an immediate refund. Speaking to a customer rep is impossible.

Very disappointed as a regulate customer that I am not able to rectify this problem in a timely manner. Please reply so we can resolve this issue as I have been trying for two weeks

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Janett Reyna

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Verified Reviewer

Wrong item & want a Refund back to my debit card NOT store credit!

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VICI - Wrong item & want a Refund back to my debit card NOT store credit!
VICI - Wrong item & want a Refund back to my debit card NOT store credit! - Image 2
Contains 1 confidential file for company representatives

I want my refund returned immediately to my debit card, not as store credit! My order number is VICI1015****.

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Cons:
  • Scam they will send you something else other than what you ordered

Preferred solution: Full refund

User's recommendation: Scam! DO NOT SHOP THERE! I ordered a striped crochet colorful cardigan & they sent me something else! Do not shop there! See picture attachments!

Anonymous
map-marker Westwood, New Jersey

STOP ORDER FRIM SHIPPING ------CANCEL!

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Impossible to get anyone on the phone

I called 3 times and probably held for a total of 3 hrs before anyone answered.

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