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I personally booked a few airport to hotel transfers and hotel to airport transfers for the days 3/14 - 3/17/2017. Printed out all the vouchers, just as I have done numerous times in years past. I called the night before, as instructed, to make sure of pick-up time and...
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2.0
#1024176
A month after booking and paying for a zipline trip in Mazatlan, I received an email from the Viator rep, Elizabeth Vega, changing our pickup time from 12pm to 9am, and said "...we hope this does not cause any inconvenience". The reality is that it does indeed cause an...
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1.0
I didn't like
  • Entire experience
#1020390
Called customer services and spoke to Erica who was very helpful. I what's been Unable to contact Viator from their web site as no number is given. That number I finally found there was not available so I called Trip Adviser , who own them , for the telephone number...
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#1011518

Short Review for March 23, 2017, Other

#1024664
1.8
As far as I can tell there was no answer. Please respond immediately.
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Show Tickets London Review

#1021147
1.7
Booked for 4 seats at a show in London for £400. Cancelled me 12 days before and no sorry or excuses. They blamed third party. Absolutely shocking customer services.
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Viator Customer Care Review

#982215
2.5
Poor service madrid bus tour rude attendants possibly racist
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Viator Flight Booking Review

#979224
1.0
I booked and my flight changed and I tried to cancel 5 days before. They have a 100% no refund policy! Scam alert check other reviews, wish I would of researched them
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I've called you help desk center concerning a duplicate reservation: ID BR-603426462 ID BR-603426567 The reservation was done at the same time:For the same same day, same persons, same email reservation. I need you to remove the last reservation because its obvious...
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Anonymous

Anonymous How can I get a confirmation of my payment to use it at the time of getting the shuttle from Paris airport to the hotel ??? Thank What's customer service phone # ???!

I made a mistake on date. Scheduled two tours, one obviously a mistake. Sent email immediately the day before the mistaken date. Got an email back that they wouldn't accommodate my date change because I was a NO SHOW. If they check the dates, they will see i sent the...
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1.0
#1009417
Viator took money for trips to Dubai twice from my account worth £1600 which brings my bank account into disrepute and I will be charged (they said they will give me back my charges eventually) and gave me back my money 5 days later for the trips. I contacted head...
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2.4
I liked
  • Previous trips
I didn't like
  • Viator refund policy
#1008509
I had an issue after I booked a tour and the payment was processed, but I never received a confirmation email. I tried to email Viator about it but never really received a helpful answer After about 3 days and no response, I was obviously very frustrated and freaking...
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Anonymous

Anonymous Yes but where can you find the telephone number? It doesn't appear to be listed anywhere!!

4.5
#1005962
I am very frustrated at not being able to phone or email Viator despite their website saying you can 'call or email 24/7'. No phone number is listed on the website and any email contact is only through pre determined drop down selections. There is no facility to write...
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ViatorSocialTeam

ViatorSocialTeam Hello, Thank you for your message. We're sorry to hear you've had some difficulty contacting us. If you ever need any assistance, you can call us at 1-866-648-5873, or via e-m...

1.0
I didn't like
  • Customer care
  • Customer service
  • No phone contact number and inabiity to contact viator directly
#999645
Hey Viator Finance Department do you think you can take a moment from your busy schedule and respond to one of my MULTIPLE EMAILS that I have sent every single day this week regarding the payment that you owe us for all the tours we gave in December 2016 that we have...
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1.0
I didn't like
  • Customer service
  • Lack of care for my problem that viator created
  • Response time
#998310

Contact Viator

Headquarters Address:
Viator
649 Mission Street 5th Floor
San Francisco, CA 94110
Phone:
(866) 648-5873
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My husband and I took the all day tour from our Sydney hotel to the Blue Mountains including morning tea, Scenic World, lunch, Featherdale Wildlife Park and cruise down the river going to Sydney Harbour. It was with a smaller group, however we encountered long lines at...
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