Anonymous
map-marker Dallas, Texas

Our guide never showed up. After calling customer service 4 times someone finally got in touch with a substitute driver who was great. The first 3 customer service people had no idea and kept hanging

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The 4th person finally got in touch with a substitute driver who was terrific. The.first 3 customer service prople were useless. Christian, our substitute driver, was great. Perhaps you need to drop the original guide and the sevice. I use you all the time and this was the first problem ever. Bobbi Markham.
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Anonymous
map-marker Harrogate, North Yorkshire

Wrong tickets

Instead of Disneysea we were issued Disneyland e ticketsFully and were not permitted into disneysea as we wanted
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User's recommendation: fully open and read e tickets, I checked there were two but didnt see the wrong name just saw Disney

Anonymous
map-marker Makati City, Manila

Rebooking

We are confirmed on ID 150396**** on Chicago Architectural River Cruise for Oct 3 under guest name ELEONOR LIM (4guests) and we want to replace it with Chi dinner cruise on Oct 1. Is it available?
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Amandeep kaur G

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Verified Reviewer
| map-marker Ollon, Vaud

Cancel booking

Trip cancelled due to family conditions would like todo it sometimes again in near future may be coming season
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Loss:
$234
Pros:
  • Fast
Cons:
  • No cons

Preferred solution: Full refund

Susan M Xpz

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Verified Reviewer

Reservations

Reserved 2 trips for krakow next month and left card details Now i cant find them and have had no confirmation
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Preferred solution: Can you let me know I have made 2 reservations for Krakow trips buy now pay later but I can't find them on site I have left my card derails as well Can you help

Anonymous
map-marker Guadalajara, Jalisco

Tour bad info from agent

bad info on Anne frank tour...don't get in the house. I asked tge agent 5 times and I missed the window to get my own.. Listen to it its awful the call
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Sara A Rey

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Verified Reviewer
| map-marker Berlin, Land Berlin

Reimbursement still awaited

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I booked a tour that was canceled by the guide. I then canceled the tour to get my money back. To date, my money has not been transferred to me and no one can be reached. Customer service is very poor
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Garin W

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Verified Buyer

I have not received my refund

Viator - I have not received my refund
HaViator has not refunded my funds, I cancelled my booking two days prior to my departure and they said that my funds would be in my account in 3-5 business days. Its been more than 7 business days and I still have not received my funds.
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Loss:
$76

Preferred solution: Full refund

Resolved
Lynne W Ovy

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Verified Reviewer
| map-marker Bangkok, Bangkok

Resolved: TripAdvisor Experiences Booking Reference: BR-108550**** - Voucher

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Updated by user Nov 19, 2023

Company fixed the issue and I have been provided with apology.

Original review Nov 19, 2023
I couldn't get ticket for tour I booked and paid for and chat operator closed the chat while I was in process of typing that it wasn't resolved. Chat operator sent me a link but this just took me to the app which said I had no upcoming bookings, even though I did. Without app working properly I couldn't cancel or get ticket so wouldn't get on the tour. Someone eventually emailed me the ticket but it took a very long time.
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Pros:
  • Customer service finally resolved it

User's recommendation: Don't use this company

Anonymous
map-marker Phoenix, Arizona

Cust service ice

Phone rep lied to me for 40 minutes didn't listen snd I lost my tickets it was such a time sensitive call
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John H Yjv

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Verified Reviewer
| map-marker Arroyo Corto, Buenos Aires

Complain ordering procedure

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I ordered the w trek on line. I could pick between the available dates, the non available were obviously blocked.

I picked the one which suited me and paid. I then got an email telling me although the date was presented it was still pending. I immediately took contact via whatsapp with the customer care. I asked if the order was confirmed since I am traveling on a strict timing and if it would t be I had to make arrangements.

Then a co-worker responded it was cancelled. I opened my app with Hyves order to verify but it was still pending. I asked again and then another co worker told me it was pending. I told them again I needed to know since the plain tickets were getting more expensive and I had to plan my trip.

I suggested that if they wouldnt have confirmation it would be regarded canceled. Then they told me the normal waiting time is 48 hours. Today we are past this time and now they say it is whit-in 72 hours. I told them the plane tickets have doubled in price and I cant wait to plan my trip.

They dont mention during the ordening procedure it can take up to 72 hours to confirm. They make you believe it is available via their calendar. If I would have known it would take time to confirm I would never have booked with them since I dont have the time to wait that long. In the meanwhile I cant go anymore.

If they confirm I will lose my money and cant go on the trip. The customer service by the way was terrible. They change the case responsible all the time and I had to explain several times. I told them they canceled but still they kept on repeating it was pending and extending the time.

This was by far my most horrible experience with a booking agency. When I asked where I could send a formal complain they just send me a review link.

Completely gutted. This was a big chunk of my traveling budget what potentially has gone to waste

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Resolved
Mark L Ssy

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Verified Reviewer
| map-marker Tarcoles, Puntarenas

Resolved: Zero Stars: Because aviator overcharges

Updated by user Jan 06, 2024

Company fixed the issue and I have been provided with apology. Oropopo experience effected my refund and offered a free service. Viator seems to operate as a bully.

Original review Dec 22, 2023
The Listed Price was $196 but I was charged $321. You need to refund the difference. Viator responded that the listed price is a "starting point" (aka the bait) but gave no details or explanation for The Switch. Confirmation: 147768**** Ref: 109200****
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Loss:
$125

Preferred solution: Price reduction

User's recommendation: AVOID Viator and/or Oropopo Exp

Anonymous
map-marker San Diego, California

Book tours

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She helped me get the activity I wanted and it was easy following her directions. She was positive and encouraging regarding the one I chose
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Bryana Ojf
map-marker Dallas, Texas

Cancel De palm island tour

Called Viator got depalm told me would note but would not cancel. Link to ccancel did not work Finally googled Viator Int'l number and got Viator and

Your booking confirmation

Weve received your payment for USD $282.00 and your booking has been confirmed. You can access your ticket below and find more details about your activity.

De Palm Island with Bus Transportation

Confirmation number: 149153****

Booking reference number: 110590****

Tuesday, February 13, 2024 at 10:00 AM

2 Adults

See ticket for location details

For questions, contact the tour operator directly at +297522**** or by email

Get Ticket

Modify Booking

Cancel booking

View details

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User's recommendation: Use De Palm site to make reservations will save 1 hr if changes needed

Shaida H Nmf

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Verified Reviewer
| map-marker Tampa, Florida

Complaint of Antalya City Tour

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I would like to file an official complaint about our Antalya City Tour BR-106620****.

We had a terrible experience on that trip. The Guide was no good, did not give us any information or history about the sight seeing places in Antalya City, the restaurant he took us for Lunch was dirty, broken Toilet seat, ladies toilet not working, the food was not good at all!!

The boat trip to the Water Falls was an old rusty boat!!! The whole trip was unpleasant & Unsatisfactory. We filed complaint with Mete, Tour Operator/ Operation Dept. of Payless Turizm & Mr.

M Can Akaltun, who claimed to be the Manager of Excursion Go Tours.

Mr. M. Can Akaltun gave me the Run Around ( took all my banking information) & was bribing me to remove my reviews on Viator site to compensate me for the unsatisfactory trip.

We are requesting Viator to reimburse our money for the terrible experience, unsatisfactory Antalya trip. We did not enjoy the trip at all.

It has left us with a bitter image of Antalya although Antalya is supposed to be a pretty place to visit in Turkey.

I hope Viator will refund us the money collected for this trip. Hope to hear from you soon.

Please provide me with the E mail address of Viator Customer Service to send a detailed summary of our trip experience. Thanking you.

Shaida Hussein

shaidah@***.ca

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Loss:
$550
Pros:
  • Easier to book

Preferred solution: Full refund

User's recommendation: Do Not take this Antalya City Tour with Waterfall

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