Viatera Reviews
Viatera Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.4 star rating from 2 reviews. Consumers are mostly dissatisfied, rating distribution 100% unfavorable and recent recommendation: I would not recommend this company at this time. Reviews highlight poor warranty handling, unhappy customers with customer service, exchange, refund and cancellation policy, and high price level.
Key Takeaways for Future Customers
- Read Viatera reviews for recurring customer complaints about warranty denials.
- Expect possible installation issues and ask about inspection and remediation.
- Confirm refund and exchange terms before purchase.
Negative Feedback / Risk Areas
- Warranty disputes and refusal to back claims.
- Poor customer service and slow refunds or cancellations.
- Installation defects and product durability concerns reported by multiple reviewers.
Positive Feedback
One installer offered follow-up repairs and attempted to address issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.4 star rating from 2 reviews. Consumers are mostly dissatisfied, rating distribution 100% unfavorable and recent recommendation: I would not recommend this company at this time. Reviews highlight poor warranty handling, unhappy customers with customer service, exchange, refund and cancellation policy, and high price level.
Key Takeaways for Future Customers
- Read Viatera reviews for recurring customer complaints about warranty denials.
- Expect possible installation issues and ask about inspection and remediation.
- Confirm refund and exchange terms before purchase.
Negative Feedback / Risk Areas
- Warranty disputes and refusal to back claims.
- Poor customer service and slow refunds or cancellations.
- Installation defects and product durability concerns reported by multiple reviewers.
Positive Feedback
One installer offered follow-up repairs and attempted to address issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Save your money
Horrible company. Will not back the warranty and will make every excuse of why the customer is responsible. Go with another company and save your hard earned money!
Installation question
The reviewer tried to contact the company before posting this review.
The installer did not get the seam flush and said he has seen worse and that there is no way to fix it.
Preferred solution: Let the company propose a solution
User's recommendation: I would not recommend this company at this time.
How is this a manufacturer issue? This review should have been made on the fabricators sight, not the manufacturer. It's not a fair review at all!
Replying to
Houston, Texas
LG Viatera Quartz
- - Chips appeared after 1 year on the island; inspector blamed abuse.
- - Installer will smooth and fill; yearly maintenance and cost may follow.
BUYER BEWARE of LG Quartz. I had my LG Quartz Viaterra Minuet installed 1 year ago and it already looks like we have lived here for 10 years!
I am very, very displeased. I have multiple chips on my island and on one slab at the side of my kitchen (I have 5 different slabs in my kitchen since it is a large U) My installer came out to look at it originally and said that this is the first time he has experienced anything like this. So a claim was made w LG and they sent a 3rd party to inspect. They just came back and said that the chips were due to abuse!
I am really very unhappy. What I don't understand is how I could abuse the quartz in these areas and see chips. Yet in high use areas around my sink and stove, I have no chips. Its on the island and on one side of my kitchen that doesn't have as much use.
To me, this indicates an issue w the material in those particular slabs. Why would my abuse be limited to certain areas that are not even high traffic? The 3rd party inspector even indicated that a couple of the chips that were above the silverware drawer could have been because my kids were playing with knives and cut the quartz? Really?
There are only butter knives in that drawer? How would a 12 year old cut quartz w a butter knife? We had granite in my kitchen for 10 years prior to remodeling w the LG Quartz and had 2 chips in the whole kitchen. I thought quartz was supposed to be as durable if not better than granite.
I guess not if you buy LG.
Anyway, my installer is going to be nice enough to come back and try to smooth out the chips and fill them in. I suspect that we will likely need to do this once a year until I get frustrated enough to spend another $8,000 to replace it with a higher quality product.
Preferred solution: Let the company propose a solution
Completely agree that LG Quartz minuet is defective! the same thing happened to me.
I have since moved from that home and told my new builder I would NEVER use LG Quartz again. Anything but!
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Can you tell me what went wrong with your business with the company? We just got a bad slab and your review concerns me greatly.