Product: Viasat Internet Service Clear all filters (137 of 137 reviews match)
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Faster than DSL, unlimited service, that is what they claim. I asked about interference from storms, they said it didn't. They tried to sell me a larger package to improve pixels. I told them I didn't need more pixels as I didn't have an HD TV and my site isn't all...
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Anonymous
Anonymous

must be contract,don't do it.

IcyPiranha
IcyPiranha

Hope you were able to find an alternative. Cell company wireless internet can be available even in areas where their cell phones don't work that great and you aren't gambling ...

1.0
Product
Viasat Internet Service
I liked
  • Installer was nice
I didn't like
  • Person who sold me the package lied
#1479515

Viasat - Service sucks

Customer service sucks. They argue with you and their sales force lie to you. I have a problem with connection every single day and they tell me i am getting what i pay for (silver 25 plan) if i want gold service i can pay 150 a month (and i thought only att could make me cry hysterically). I am sure that would not be much better. STAY AWAY FROM THIS COMPANY! To them, it is ok for them not to keep their contract with you but not for you not to honor your contract with them.
1.0
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Viasat Internet Service
#1478974
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Viasat - 0.31 mbps bad joke

Viasat - 0.31 mbps bad joke
Viasat - 0.31 mbps bad joke
Pictures kinda say it all. Was told by a very polite c.s.r. That this is normal even after I told him the installer has the dish pointed at my house less than 6 feet from my house this is either a very bad joke or a nightmare. Shrug Bullshit
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Viasat Internet Service
#1456377
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Got hooked up with service two weeks ago. The day after I got hooked up I spent 3 hours on the phone with tech support and they couldn't get my system running properly. During that time my system has not worked one day. They even sent me an email stating that it wasn't...
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1.0
Product
Viasat Internet Service
I didn't like
  • Anything about them
#1328336
Signed up about four months ago. By the fifth month and after not being able to use my internet service for the last 3 weeks I finally tried to call and cancel my service. They reminded me that I signed a contract and told me I have to pay $285 early termination fee....
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Anonymous
Old Patti

I was unable to communicate for almost a full month using my internet with Viasat because of snow storms and line of sight and snow on both the roof and dish. They did not tel...

1.6
Product
Viasat Internet Service
#1451370

I signed up for internet service with Viasat and after 14 days my internet service turned completely off. I called an waited on hold for 34 minutes and was told I used all my high speed and now have slower service. I told them I had NO SERVICE and they said it will...
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Anonymous
Shirley Barrett

today I now have a different internet and phone co. I never received the bundle discount. they kept telling me that there was nothing they could do. after several phone calls ...

Anonymous
Anonymous

Why would anyone want to have a service with so many bad reviews?

1.0
Product
Viasat Internet Service
#1335541
Saw roadside sign for their internet service in rural area. Called sales rep and he offered me a package of telephone (which is what I wanted) and internet for $80 per month. I agreed to service which he set up installation within next few days. Installation done and...
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1.8
Product
Viasat Internet Service
I liked
  • Installer
I didn't like
  • Lack of follow-up
#1539475
I hired Viasat Internet, unfortunately, it was installed through a satellite on the roof of the House, the more the Internet doesn't work, it s a bad quality! After 3 hours of the facility, I contacted the number to ask for the immediate cancellation, for the reasons,...
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1.0
Product
Viasat Internet Service
#1465322
I had them for 2 years, my data would be used up within 2 days of refill EVERY SINGLE MONTH. I knew they were somehow stealing it or taking it away because I was out of town on refill day and when I returned home I had no data. I called and they did not believe me,...
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1.0
Product
Viasat Internet Service
#1459555
I contracted with ViaSat in order to provide my 89 year old mother internet service in rural Virginia. I was never told they would charge an additional 'service call' fee of $95 to remove the part on the dish on the roof. I called them twice to confirm service...
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1.0
Product
Viasat Internet Service
I didn't like
  • Dishonest practices
#1535173