Product: Viasat Internet Service Clear all filters (138 of 138 reviews match)
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0 comments
1.2
Details
As someone who works in retail I must say this is the worst company I've ever had to deal with. I have finally cancelled this "service" 1 year and 7 months of watching the circle spin on the TV when I tried to stream a show. Slow lagging internet just to pay bills...
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Author
Location
Clearlake, California
Service
Viasat Internet Service
Pros
  • Absolutely norhing
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$95
Preferred solution
Get the dish off my roof no charge
Review #1565668 is a subjective opinion of poster.
0 comments

Viasat - Horrible service

1.0
Details
This company will promise a minimum speed and won’t deliver even 1/4 of it. The service is terrible and most of the time you will have none at all. When you call to complain, your call is routed to somewhere where English is barely spoken and all they do is read a script. I had to end up canceling the service and they charged me $350 to do it. DO NOT get mixed up with this service.
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Author
Service
Viasat Internet Service
Review #1545007 is a subjective opinion of poster.
0 comments

Viasat - Too slow and not worth the money you pay for service

1.2
Details
The contract sucks, that's the only way they can keep customers.
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Author
Service
Viasat Internet Service
Pros
  • Install was fast
Cons
  • Romming too much
  • How overcharged i was for so long
Reason of review
Pricing issue
Preferred solution
Price reduction
Tags
  • Viasat Cost Too Much
Review #1541372 is a subjective opinion of poster.
0 comments

Viasat - Complete Scam

AT&T Customer's BEWARE. AT&T is selling VIASAT Internet and Direct TV Packages. AT&T makes promises of the QUALITY of VIASAT. VIASAT Internet is so slow it does not support the Direct TV features or streaming of movies, etc. VIASAT was installed on Tuesday & it NEVER worked as AT&T promised. VIASAT requires a $360 fee to cancel ($15/month for 2 years). Shame on AT&T for not backing their sales pitch and VIASAT you are HORRIFYING for charging a cancellation fee for service that is substandard. Please share and warn others in Bullhead City. (I have since met others they scammed.)
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Author
Location
Chandler, Arizona
Service
Viasat Internet Service
Reason of review
Not as described
Loss
$360
Preferred solution
Price reduction
Review #1541317 is a subjective opinion of poster.
0 comments
1.8
Details
Saw roadside sign for their internet service in rural area. Called sales rep and he offered me a package of telephone (which is what I wanted) and internet for $80 per month. I agreed to service which he set up installation within next few days. Installation done and...
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Author
Service
Viasat Internet Service
Pros
  • Installer
Cons
  • Lack of follow-up
Reason of review
Not as described
Loss
$345
Preferred solution
Full refund
Review #1539475 is a subjective opinion of poster.
0 comments

Viasat - Liars!!

1.1
Details
I was told I would be paying $90 a month, but they charge $110. I was told my plan was unlimited; yeah, not really. They slow you down once you get to 60. They told me I wouldn’t be slowed down, but can’t stream once you hit 60. I ask a bunch of questions before committing and they lied to me about everything!
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Author
Service
Viasat Internet Service
Reason of review
Bad quality
Review #1538585 is a subjective opinion of poster.
0 comments
1.0
Details
I contracted with ViaSat in order to provide my 89 year old mother internet service in rural Virginia. I was never told they would charge an additional 'service call' fee of $95 to remove the part on the dish on the roof. I called them twice to confirm service...
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Author
Service
Viasat Internet Service
Cons
  • Dishonest practices
Reason of review
Poor customer service
Loss
$95
Preferred solution
Full refund
Review #1535173 is a subjective opinion of poster.
0 comments
I spoke with customer service by phone before signing with ViaSat and was told that their plans were unlimited, so entered in to a contract. I found out later (when I couldn't even get online to look at the news) that data is "prioritized" after a certain limit,...
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Author
Service
Viasat Internet Service
Reason of review
Bad quality
Review #1530878 is a subjective opinion of poster.
0 comments

Viasat - Poor, weak Internet service

From the first day of service we have had issues with slow, unreliable internet. The slightest clouds or rain =no service for hours or continuously dropped internet. Tech has been here and explained it "must be because its the weekend or kids out of school". Not worth the cost we are paying. Very irritating service.
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Author
Location
Phoenix, Arizona
Service
Viasat Internet Service
Cons
  • Dependability of service
Reason of review
Bad quality
Loss
$1300
Preferred solution
Price reduction
Review #1530735 is a subjective opinion of poster.
0 comments
I had cancelled this 3 days after you installed this service. I was told that I had a free 7day trial period. I have 2 witnesses that were in my truck the day I inquired about this Also on the day I cancelled and the rep said ok and that you would be sending me a box...
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Author
Service
Viasat Internet Service
Reason of review
Return, Exchange or Cancellation Policy
Review #1527715 is a subjective opinion of poster.