Product: Viasat Internet Service Clear all filters (0 of 122 reviews match)
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Viasat - Too damned expensive!

I STARTED WITH EXECEDE AND THINGS HAVE GONE DOWN HILL EVER SINCE. I AM WEIGHING THE NEED FOR THIS SERVICE AT MY HOME. I AM OLDER AND LIVE ALONE SO I SPEND TO MUCH TIME JUST FOR THE NOISE. THIS COST FOR JUST STAYING INTOUCH IS NOT WORTH THE AGGREVATION AND COST. MAYBE OTHER OPTIONS ARE OUT THERE. I WILL FIND OUT OR DO WITHOUT. THE DIGITAL REVOLUTION IS FAST PRICING IT'S SELF OUT OF EVERYDAY USER REACH. WHEN THIS HAPPENS YOU SIMPLY CUT OFF THE SERVICE AND THEN READ A BOOK, WHICN I DID MOST OF MY LIFE ANYWAY.
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Viasat Internet Service
#1502428
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Viasat - Terrible Speed and Service

I have been with Viasat since it was Wildblue~when they were small, they were great, now that they are big and have expanded, the 5g speed with unlimited bandwith is slower than what I had before at half the price and limited bandwidth~I have the highest premium plan and pay 200.00 a mo under 2 yr contract~nights go down to almost dial-up speed, days are only a little faster~service tech adjusted dish slightly but no improvement~big rip-off!
1.2
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Viasat Internet Service
I didn't like
  • I am not getting 5g speed
#1500067
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All I can say is that since day one of me joining Viasat internet I have had issues from my internet working very very slow to customer service being very unhelpfull I have never been so unhappy with a service in my life, you get suck with a service on contract for 2...
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UnhappyPanda980
UnhappyPanda980

I signed up for Viasat 4 months ago. When the tech came out he gave me a two year contract. I told him I would have to pass on the service because I knew that I only needed it...

ExedeBrad
ExedeBrad

Hi my name is Brad and I'm part of Viasat's Social Care team. Please email us at viasatlistens@viasat.com and we can help you out

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Viasat Internet Service
#1495893
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I cannot stream netflix well for more than a minute or too at a time and I upgraded so I could watch tv with netflix. The rep told me this would fix the problem but it didn't . I'm paying almost $200.00 a month and not getting what was promised. The last time I called...
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FrothyCavalierKingCharlesSpaniel
FrothyCavalierKingCharlesSpaniel

Thanks for the warning.I am cutting the cable with Spectrum and looking for an honest company to stream with. This company has just been taken off the list to consider. It see...

1.0
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Viasat Internet Service
I didn't like
  • Poor internet quality
#1494032
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Viasat - Usually good fast service, but..

I have been with them since they were Wildblue. My service is good most days and evenings, even when I use all my tiny data that they offer me for a high price. They want $150 a month for unlimited data where I live. I told the rep *** No I won't pay that when they offer it other places for a third of that. Some evenings you can't even browse, once my measly 12 GBs are used. They are our only choice, otherwise I'd ditch it in a minute. I've been with them for many years and this is what I am offered. No loyalty for us long timers. :(
3.3
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Viasat Internet Service
I liked
  • Grateful to get internet
I didn't like
  • Extreme drop in speed when tiny data amount is used
#1492943
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Viasat is HORRIBLE

I pay for the gold service and it is in the 150kb download and the up load is slower, I call and they sent a service tech out stated something is not right the down load and upload speeds vary widely the tech said he would send a ticket to his supervisor. Heard nothing I called they said they saw a service tech was out but there was no note about what was going on. The always tell you turn on then off the modem then you have to connect computer with hardline to modem. I wish I had spectrum or another service where I live.
1.0
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Viasat Internet Service
I liked
  • Absolutely norhing
I didn't like
  • Internet servie and customer service
#1492663
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Viasat - Its Very good

I have had it about 3 weeks and we love it compared to the AT&T internet service I have had for about 5 years. Also tried Hughes Net which was very slow an they lied to me about the trial period so I had to pay a lot to get rid of it. So far VIASAT has been much better. We have three smart TV's, three computers, 2 iPhones online and it supports them all very well.
5.0
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Viasat Internet Service
I liked
  • Very good service i am getting on the internet
#1484366
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Viasat - Slow speeds at night

Always drops speed at night when people come home from work. Seems the system is oversold and the average joe needs A CLASS ACTION LAWSUIT..
1.5
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Viasat Internet Service
I didn't like
  • Bait and switch tactic
  • Misleading advertising
  • Deceitful practices
#1483556
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Faster than DSL, unlimited service, that is what they claim. I asked about interference from storms, they said it didn't. They tried to sell me a larger package to improve pixels. I told them I didn't need more pixels as I didn't have an HD TV and my site isn't all...
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IcyPiranha
IcyPiranha

Hope you were able to find an alternative. Cell company wireless internet can be available even in areas where their cell phones don't work that great and you aren't gambling ...

1.0
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Viasat Internet Service
I liked
  • Installer was nice
I didn't like
  • Person who sold me the package lied
#1479515
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Viasat - Service sucks

Customer service sucks. They argue with you and their sales force lie to you. I have a problem with connection every single day and they tell me i am getting what i pay for (silver 25 plan) if i want gold service i can pay 150 a month (and i thought only att could make me cry hysterically). I am sure that would not be much better. STAY AWAY FROM THIS COMPANY! To them, it is ok for them not to keep their contract with you but not for you not to honor your contract with them.
1.0
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Viasat Internet Service
#1478974
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