Product: Viasat Internet Plan Clear all filters (18 of 18 reviews match)
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Viasat - EPIC failure: WORST. ISP. EVER
Viasat - EPIC failure: WORST. ISP. EVER
Viasat - EPIC failure: WORST. ISP. EVER
So, I think Viasat is overselling their service adding more and more customers thus slowing everything down as they cram more users on to their service? I've been through the "Tier 1, 2 and 3" tech support, who each time determine it's not my router, modem or computer...
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Anonymous
Lilpinkslip 1

Try sprint 3g/4g bandwidth for your area that works off of the cell towers like your phone does. After much research for my daughter l found that those 2 RIP off companies are...

1.1
Product
Viasat Internet Plan
I didn't like
  • Anything about your service
#1262247
Exede was working pretty good for me while it was still Exede. I received a flyer from HughesNet offering 30 GB/month for $100, far less than the $150+ I was paying for 30 GB/month from Exede. So, I called Exede and told them I was going to switch. They said, how about...
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1.9
Product
Viasat Internet Plan
I liked
  • Little
#1506484

Viasat takes advantage of the customer's vulnerability! Told me there was no contract and when I called dissatisfied with the connection they changed the story to 2 years. This service is really bad!

Hasnt even been 30 days, got to watch 1 movie and it buffered the whole time, then said i was out of data 10 days after signup. Company will NOT work with you to resolve issues! Basically told me too bad, you are under a 2 year contract. I intend to take legal action.
1.7
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Exchange, Refund and Cancellation Policy
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Product
Viasat Internet Plan
#1534784
Show
Do not fall victim to their misleading to the point of being fraudulent advertising. They are not better than "slow DSL" as their TV ads claim. They are not "super fast" for everyone as their ads claim. True they do have satisfied customers, but they are very rare....
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1.0
Product
Viasat Internet Plan
#1509667
I started with Viasat because I had no other options. Got "Unlimited" 100GB for $150....pricy, but I have kids who stream, so I wanted the Unlimited. After a couple months I was messing around online, and in a weak moment eating oodles and noodles i wanted to save some...
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Product
Viasat Internet Plan
#1546470
In June 2018, we needed a new internet sevice provider and contacted Vaisat, who recommended the Bronze package, saying it would run the programs and playback movies on demannd. The Bronze package was slow, so slow it wouldn't run movies on demand back, saying the...
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Anonymous
thekennyway

I agree deeply regret getting internet through them my hot spot on my phone has better internet then they do

1.0
Product
Viasat Internet Plan
I didn't like
  • Everything so far
#1302151
Do not go with Viasat... liars
Please be very very careful and do not go with VIASAT. We were to bundle with DirecTV and were quoted a price of $30 a month for 24 month period. The viasat installer told us we have 30 days to back out of our contract if we were not happy with our service. After a...
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ExedeBrad
ExedeBrad

HiI'm part of Viasat's Corporate Social Care team. Due to the limitations of satellite internet such as data caps and high latency, the service is geared towards rural areas a...

1.0
Product
Viasat Internet Plan
#1241792

Viasat - Crooks! 10 days of service is all

Viasat - Crooks! 10 days of service is all
CROOKS- dont use them!’Viasat Internet Service does not work- they are crooks! I cancelled In First 10 days after them telling me is runs slow after installation but will clear up. They are still taking money from account! They have charged a $160 plus a $329 cancellation fee for having service for 10 days plus they want me to get on roof to remove equipment. Crooks!
1.0
Details
Billing Practices
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Product or Service Quality
Reliability
Product
Viasat Internet Plan
#1334389
Show
They have the worst customer service, they are not truthful in the least. I was given a service plan and told it would be fine for games and movies and 4 days later we were at our limit. I work from home at times and this has caused a major conflict. They have done...
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1.0
Product
Viasat Internet Plan
I didn't like
  • Anything about this process or service
#1305699
Signed up with the Reccomended plan by sales person, he can stream 3 movies a day for the month and be ok! I was coming off a unlimited plan with another company, so I needed him to help me figure out a good plan! I got installed and was told to sight the contract...
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1.0
Product
Viasat Internet Plan
#1234334