Product: Viasat Internet Plan Clear all filters (18 of 18 reviews match)
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1 comment
I started with Viasat because I had no other options. Got "Unlimited" 100GB for $150....pricy, but I have kids who stream, so I wanted the Unlimited. After a couple months I was messing around online, and in a weak moment eating oodles and noodles i wanted to save some...
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Robert Lopez
#1706316

We had viasat for 5 months. They raised our bill from $60 to $90 a month. And we wasn't getting the speed we was paying for. So we had them to cut the service off. And they sa...

Author
Service
Viasat Internet Plan
Reason of review
Bad quality
Loss
$154
Preferred solution
Full refund
Review #1546470 is a subjective opinion of poster.
0 comments

Viasat takes advantage of the customer's vulnerability! Told me there was no contract and when I called dissatisfied with the connection they changed the story to 2 years. This service is really bad!

1.7
Details
Hasnt even been 30 days, got to watch 1 movie and it buffered the whole time, then said i was out of data 10 days after signup. Company will NOT work with you to resolve issues! Basically told me too bad, you are under a 2 year contract. I intend to take legal action.
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Author
Service
Viasat Internet Plan
Reason of review
Not as described/ advertised
Review #1534784 is a subjective opinion of poster.
0 comments
1.0
Details
Do not fall victim to their misleading to the point of being fraudulent advertising. They are not better than "slow DSL" as their TV ads claim. They are not "super fast" for everyone as their ads claim. True they do have satisfied customers, but they are very rare....
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Author
Service
Viasat Internet Plan
Reason of review
Not as described/ advertised
Review #1509667 is a subjective opinion of poster.
1 comment
1.9
Details
Exede was working pretty good for me while it was still Exede. I received a flyer from HughesNet offering 30 GB/month for $100, far less than the $150+ I was paying for 30 GB/month from Exede. So, I called Exede and told them I was going to switch. They said, how about...
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Anonymous
#1715410

Same experience for me almost exactly, except I max at 1.8mbps during peak times....pathetic

Author
Service
Viasat Internet Plan
Pros
  • Little
Reason of review
Bad quality
Review #1506484 is a subjective opinion of poster.
3 comments
I started with the minimum plan a bit over 40$. They said that was a 3 month promotion for 20$ off per month for 3 months... OK now my bill is 90$... This math doesn't work for me... Phone service drops calls everyday... Internet is the slowest I've had in15 years and...
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Anonymous
#1646891

I agree with the law suit! I have had them for about 4 months, in that 4 months time I think I might of had 2 months of service. My debit card got scammed which might of been ...

Author
Service
Viasat Internet Plan
Reason of review
Pricing issue
Review #1420840 is a subjective opinion of poster.
0 comments
Viasat agreed with AT&T to participate in a bundle promotion that included internet, obviously to attract more customers to Directv and reach people who were not serviced in their areas and hired Viasat, who I presume saw this as an opportunity to expand their...
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Author
Service
Viasat Internet Plan
Reason of review
Not as described/ advertised
Review #1374637 is a subjective opinion of poster.
0 comments
Established service at our northern Idaho summer home......during initial phone contact, was told that there would be a fee of $20.00 to initiate a suspension of service for the 9 months the house is vacant.......wrong!!....there is a $9.99/mo charge, plus a $10.00/mo...
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Author
Service
Viasat Internet Plan
Reason of review
Return, Exchange or Cancellation Policy
Loss
$600
Preferred solution
Let the company propose a solution
Review #1362061 is a subjective opinion of poster.
0 comments
1.0
Details
I had this service installed about a week and have had nothing but trouble. I had ordered the silver plan and the speed never got above 3 Mbps running multiple different speed test on different days. I called and was told there was very early in the morning )6...
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Author
Location
Mangohick, Virginia
Service
Viasat Internet Plan
Pros
  • Customer service answered right away early in the morning
  • Install was fast
Cons
  • Quality of product
  • Very long wait times when calling customer service aty times
  • Greatly overpriced for what is actually delivered
Reason of review
Bad quality
Loss
$300
Preferred solution
Price reduction
Review #1354280 is a subjective opinion of poster.
0 comments
After I called them to pay my bill my debit card information was suddenly created out in California and they charged up a bunch of stuff out there. Amazing since I was no where near California. And the person could barely speak English. I am very sad what the world has...
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Author
Location
San Jose, California
Service
Viasat Internet Plan
Cons
  • Because my card information was either stolen or sold
Reason of review
Problems with payment
Loss
$450
Review #1339730 is a subjective opinion of poster.
0 comments

Viasat - Crooks! 10 days of service is all

1.0
Details
Viasat - Crooks! 10 days of service is all
CROOKS- dont use them!’Viasat Internet Service does not work- they are crooks! I cancelled In First 10 days after them telling me is runs slow after installation but will clear up. They are still taking money from account! They have charged a $160 plus a $329 cancellation fee for having service for 10 days plus they want me to get on roof to remove equipment. Crooks!
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Author
Location
Austin, Texas
Service
Viasat Internet Plan
Review #1334389 is a subjective opinion of poster.