Product: Viasat Customer Care Clear all filters (24 of 24 reviews match)
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Viasat - Poor customer service

Account set up wrong. Transferred to four people to fix. None could . 35 minutes on phone wasted. Recording at each phone transfer said to please complete survey at end of call. I gave and asked to be transferred to survey and they hung up! Worse service I have ever seen.
1.0
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Customer service
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Viasat Customer Care
#1547064
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Viasat - Very POOR service

After install, the service did not work for 6 days. A ViaSat employee showed up the 7th day and the service was working just before he showed up. They said it wasn't their fault and refused to honor their part in crediting our account for 6 days of no access. They also totally lied to my wife (Who is technology impaired) and told her that all online games will work just fine on their system.
2.1
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Advertised vs Delivered
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Customer service
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Viasat Customer Care
#1471785
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Signed up for service with Viasat about a month ago because we we told AT&T wasn't available in the rural area we moved to. Install went great, service worked fine for about two weeks when it was suspended due to a missed payment. Called customer service and was then...
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Anonymous
Vicky

Sounds like a nightmare!

Anonymous
Mark Poppin

There is nothing good to say about them. ViaSat is a total disaster. They no longer throttle you on their unlimited plans - they "prioritize" you once your data is gone - no d...

Product
Viasat Customer Care
#1440397

Viasat - THIEVES AND LIARS

CANCELLED SERVICE ON 3-31-2019 DUE TO A CONTRACT CHANGE ON VIASAT PART. VIASAT OFFERED ME THE OPTION TO OPT OUT OF THERE SERVICE AT NO CHARGE. IT IS UNUSEABLE DUE TO THE LACK OF SPEED DOWNLOADING. I REPORTED TO MY CREDITCOMPANY THAT VIASAT FRAUDENTALLY TOOK OUT $282.99 FROM MY ACCOUNT AFTER MY CANCELLATION DATE AND I DONT HAVE AN ITEMISED JUSTIFICATION AND IN THERE LETTER TO ME THEY REFUSE TO PROVIDE. AS TO HOW VIASAT CAME UP WITH THE FIGURE OF $282.99 WHEN THE MONTHLY BILL FOR 4-1-2019 HAD I CONTINUED SERVICE SHOULD HAVE BEEN $158.99 FOR APRIL I WOULD LIKE TO POINT OUT THAT I BOUGHT THE EQUIPMENT OUTRIGHT(IT WASN'T LEASED). Todays date 4-2-2019 I also contacted CREDIT CARD CO yesterday to warn them about this FRAUDENT ACTIVITY ABOUT TO TAKE PLACE
1.1
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
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Product
Viasat Customer Care
I didn't like
  • Liars and thieves
#1505594
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A charge of 10.00 was going to be added to my bill in which I wasn't aware of until the installer mentioned it to me. So I called next day to speak to a supervisor name Gabriel to see what can be done about the extra 10.00 charge he straight out told me that there was...
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Product
Viasat Customer Care
#1531610

Viasat - HORRIBLE COMPANY

This cimoany sucks so bad. I literally can nit even talk about it without my blood boiling. I am filing a lawsuit. Interent is horrible. Customer service is even more horrible. They hang up the phone when they cant solve something. I am so fed up
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Viasat Customer Care
#1406516
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I had Wild blue before they switched to ViaSat. 10 GB with a land line phone totaling $60. Then got a cell phone and disconnected land line. After speaking with supervisors time and time again they told me the $60 charge was from the price change in the internet. 2...
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Anonymous
Almot09

I think they don't provide a landline phone. They are a satellite internet provider.You probably had their (very expensive) voice-over internet phone line.

2.2
Product
Viasat Customer Care
I liked
  • I like the availability for our area
I didn't like
  • How overcharged i was for so long
#1413935
They could not help so transferred me to some "home care" department or something, and they presented me with viasat as an option. After entering my zip code, this 'dealer' presented me with 3 options, all unlimited: 12Mb rate for $50 per month, 25Mb for 70 or 50Mb...
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Anonymous
Winston

Just terrible and serious ripoff

1.4
Product
Viasat Customer Care
I didn't like
  • Bait and switch tactic
#1261910

I shared an account with a friend. He was moving out of state, so I asked to have his name taken off our account. It was all agreed upon, no issue no worries, with local rep Frank's Satellite. Well, the next thing I know is that my bank account has been debited for...
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Anonymous
Anonymous

They have lied to me since day one about the speed. I can’t stream a movie. Totally worthless service

Anonymous
Anonymous

Never heard of 'em ; don't know what you're complaining about. More info needed.

1.0
Product
Viasat Customer Care
I didn't like
  • Deceitful practices
#1357807
I was told that my cable order would come with Viasat internet. I was ok with that, as I just needed some basic internet service...nothing fancy. They were supposed to come out yesterday but some idiot got my address incorrect and had the technician on the other side...
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Anonymous
Anonymous

These idiots allowed people renting my house to install all this crap pit a huge satellite dish and a ton of holes in my wall without even getting my permission. Then the rent...

Product
Viasat Customer Care
#1378326