Product: Viasat Customer Care Clear all filters (24 of 24 reviews match)
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Viasat - Poor customer service

1.0
Details
Account set up wrong. Transferred to four people to fix. None could . 35 minutes on phone wasted. Recording at each phone transfer said to please complete survey at end of call. I gave and asked to be transferred to survey and they hung up! Worse service I have ever seen.
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Author
Location
Salt Lake City, Utah
Service
Viasat Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1547064 is a subjective opinion of poster.
0 comments
A charge of 10.00 was going to be added to my bill in which I wasn't aware of until the installer mentioned it to me. So I called next day to speak to a supervisor name Gabriel to see what can be done about the extra 10.00 charge he straight out told me that there was...
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Author
Service
Viasat Customer Care
Reason of review
Poor customer service
Preferred solution
Better training in supervision especially Gabriel
Review #1531610 is a subjective opinion of poster.
0 comments

Viasat - THIEVES AND LIARS

1.1
Details
CANCELLED SERVICE ON 3-31-2019 DUE TO A CONTRACT CHANGE ON VIASAT PART. VIASAT OFFERED ME THE OPTION TO OPT OUT OF THERE SERVICE AT NO CHARGE. IT IS UNUSEABLE DUE TO THE LACK OF SPEED DOWNLOADING. I REPORTED TO MY CREDITCOMPANY THAT VIASAT FRAUDENTALLY TOOK OUT $282.99 FROM MY ACCOUNT AFTER MY CANCELLATION DATE AND I DONT HAVE AN ITEMISED JUSTIFICATION AND IN THERE LETTER TO ME THEY REFUSE TO PROVIDE. AS TO HOW VIASAT CAME UP WITH THE FIGURE OF $282.99 WHEN THE MONTHLY BILL FOR 4-1-2019 HAD I CONTINUED SERVICE SHOULD HAVE BEEN $158.99 FOR APRIL I WOULD LIKE TO POINT OUT THAT I BOUGHT THE EQUIPMENT OUTRIGHT(IT WASN'T LEASED). Todays date 4-2-2019 I also contacted CREDIT CARD CO yesterday to warn them about this FRAUDENT ACTIVITY ABOUT TO TAKE PLACE
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Author
Location
Clearlake, California
Service
Viasat Customer Care
Cons
  • Liars and thieves
Reason of review
Not as described
Loss
$28299
Review #1505594 is a subjective opinion of poster.
0 comments
Called and ordered viast and told sales rep about yrs ago had Hugh's net and it didn't work for us. If viast didn't work could I cancel within the 30 days. Was told YES nothing about a NO TRIAL PERIOD. So tech installs and seems to be doing well except for our phones....
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Author
Service
Viasat Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #1485734 is a subjective opinion of poster.
0 comments

Viasat - Very POOR service

2.1
Details
After install, the service did not work for 6 days. A ViaSat employee showed up the 7th day and the service was working just before he showed up. They said it wasn't their fault and refused to honor their part in crediting our account for 6 days of no access. They also totally lied to my wife (Who is technology impaired) and told her that all online games will work just fine on their system.
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Author
Service
Viasat Customer Care
Reason of review
ALL of the above
Loss
$300
Preferred solution
Remove their equipment and cancel their "early termination" fees.
Review #1471785 is a subjective opinion of poster.
2 comments
Signed up for service with Viasat about a month ago because we we told AT&T wasn't available in the rural area we moved to. Install went great, service worked fine for about two weeks when it was suspended due to a missed payment. Called customer service and was then...
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Anonymous
#1627564

Sounds like a nightmare!

Author
Service
Viasat Customer Care
Reason of review
Problems with payment
Review #1440397 is a subjective opinion of poster.
1 comment
2.2
Details
I had Wild blue before they switched to ViaSat. 10 GB with a land line phone totaling $60. Then got a cell phone and disconnected land line. After speaking with supervisors time and time again they told me the $60 charge was from the price change in the internet. 2...
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Anonymous
#1618888

I think they don't provide a landline phone. They are a satellite internet provider.You probably had their (very expensive) voice-over internet phone line.

Author
Service
Viasat Customer Care
Pros
  • I like the availability for our area
Cons
  • How overcharged i was for so long
Reason of review
Problems with payment
Loss
$2000
Preferred solution
Full refund
Review #1413935 is a subjective opinion of poster.
0 comments

Viasat - HORRIBLE COMPANY

1.0
Details
This cimoany sucks so bad. I literally can nit even talk about it without my blood boiling. I am filing a lawsuit. Interent is horrible. Customer service is even more horrible. They hang up the phone when they cant solve something. I am so fed up
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Author
Service
Viasat Customer Care
Reason of review
Poor customer service
Review #1406516 is a subjective opinion of poster.
1 comment
I was told that my cable order would come with Viasat internet. I was ok with that, as I just needed some basic internet service...nothing fancy. They were supposed to come out yesterday but some idiot got my address incorrect and had the technician on the other side...
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Anonymous
#1579294

These idiots allowed people renting my house to install all this crap pit a huge satellite dish and a ton of holes in my wall without even getting my permission. Then the rent...

Author
Service
Viasat Customer Care
Reason of review
Poor customer service
Loss
$464
Review #1378326 is a subjective opinion of poster.
0 comments

Viasat - Terrible, terrible

1.0
Details
Cancelled my almost nonexistant 150 dollar a month service, and returned the equipment, and i still have to go the the bank every month, and call their horrible customer service every month and tell them, my service was cancelled, yet every month, i get a bill, and every month they try and pull money from my account. Looking for lawyers to handle them now!
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Author
Service
Viasat Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #1370778 is a subjective opinion of poster.