Product: Viasat Customer Care Clear all filters (0 of 18 reviews match)
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Called and ordered viast and told sales rep about yrs ago had Hugh's net and it didn't work for us. If viast didn't work could I cancel within the 30 days. Was told YES nothing about a NO TRIAL PERIOD. So tech installs and seems to be doing well except for our phones....
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Viasat Customer Care
#1485734
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Viasat - Very POOR service

After install, the service did not work for 6 days. A ViaSat employee showed up the 7th day and the service was working just before he showed up. They said it wasn't their fault and refused to honor their part in crediting our account for 6 days of no access. They also totally lied to my wife (Who is technology impaired) and told her that all online games will work just fine on their system.
2.1
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Viasat Customer Care
#1471785
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Signed up for service with Viasat about a month ago because we we told AT&T wasn't available in the rural area we moved to. Install went great, service worked fine for about two weeks when it was suspended due to a missed payment. Called customer service and was then...
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Anonymous
Vicky

Sounds like a nightmare!

Anonymous
Mark Poppin

There is nothing good to say about them. ViaSat is a total disaster. They no longer throttle you on their unlimited plans - they "prioritize" you once your data is gone - no d...

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Viasat Customer Care
#1440397
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I had Wild blue before they switched to ViaSat. 10 GB with a land line phone totaling $60. Then got a cell phone and disconnected land line. After speaking with supervisors time and time again they told me the $60 charge was from the price change in the internet. 2...
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Anonymous
Almot09

I think they don't provide a landline phone. They are a satellite internet provider.You probably had their (very expensive) voice-over internet phone line.

2.2
Product
Viasat Customer Care
I liked
  • I like the availability for our area
I didn't like
  • How overcharged i was for so long
#1413935
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Viasat - HORRIBLE COMPANY

This cimoany sucks so bad. I literally can nit even talk about it without my blood boiling. I am filing a lawsuit. Interent is horrible. Customer service is even more horrible. They hang up the phone when they cant solve something. I am so fed up
1.0
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Viasat Customer Care
#1406516
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I was told that my cable order would come with Viasat internet. I was ok with that, as I just needed some basic internet service...nothing fancy. They were supposed to come out yesterday but some idiot got my address incorrect and had the technician on the other side...
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Anonymous
Anonymous

These idiots allowed people renting my house to install all this crap pit a huge satellite dish and a ton of holes in my wall without even getting my permission. Then the rent...

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Viasat Customer Care
#1378326
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Viasat - Terrible, terrible

Cancelled my almost nonexistant 150 dollar a month service, and returned the equipment, and i still have to go the the bank every month, and call their horrible customer service every month and tell them, my service was cancelled, yet every month, i get a bill, and every month they try and pull money from my account. Looking for lawyers to handle them now!
1.0
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Viasat Customer Care
#1370778
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still ongoing. im retired in fixed incone, disabled. twice they double billed me. called in the day ut h, happened, still took 10 to 14 days to get my money back. also sent an old moden back that they charged me for when i moved. thats fair. but i returned it, they...
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2.4
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Viasat Customer Care
#1366389
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943587 Esu ilgalaikis Viasat-o klientas. Šiais metais man buvo pasiūlyta dvi naujos paslaugos. Viena iš jų - televizijos laidų įrašymas į vaizdo leistuvą. Iš tiesų jūsų darbuotoja, siūlydama šią paslaugą, iki galo nepaaiškino šio aparato paskirties. Klausiau jos, ar...
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Viasat Customer Care
#1353284
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Reached out to AT& T and was redirected to ViaSat due to no availability in my area. I agreed to a $25/mth -they installed the Next day. I received no email, written terms of agreement, and asked the installer if I needed to sign anything, he said no. After...
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1.1
Product
Viasat Customer Care
I liked
  • Absolutely norhing
I didn't like
  • Have someone take my picure without my permission
  • No agreement sent prior to install
  • Changing the refund amounts of specific pieces of equipment
#1353144
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