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Viasat in Austin, Texas - Crooks! 10 days of service is all

Viasat - Crooks! 10 days of service is all
CROOKS- dont use them!’Viasat Internet Service does not work- they are crooks! I cancelled In First 10 days after them telling me is runs slow after installation but will clear up. They are still taking money from account! They have charged a $160 plus a $329 cancellation fee for having service for 10 days plus they want me to get on roof to remove equipment. Crooks!
1.0
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Billing Practices
Coverage Area
Customer service
Product or Service Quality
Reliability
#1334389
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Viasat sales staff are trained to lie, miss lead, you will not receive usable service.

We were pulled in by TV commercials stating "unlimited Data" 5 x faster than any other service. These are lies, in reality they put you on some scale that you have no control of. All the available data to your area is divided between all the costumers. End result no one gets quality data everyone gets the message "your allotted data is used up until your monthly anniversary date and your data starts over again. The allotted data is very low and will last for a few days each month. Most of the month you buffet, give up and watch commercials on public TV. Viasat lies and misleads and fins you with a $225 dollar early departure fee. walk away do not sign a contract with these lairs. you will not have service, only anger.
1.8
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Advertised vs Delivered
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Website
I didn't like
  • Internet servie and customer service
  • Misleading
#1423712
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Do not do business with this company! They are only out to get your money, agents mislead you on prices and tell you one thing to get you to install, then if you cancel, they automatically take the amount of the remaining months out your account even if you were...
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1.0
#1271429
After a string of stupid questions they said I'm in a congested area and many people are online so the service is slow. Before I could get any solutions the service rep hung up. There was a survey when he disconnected If I could rate them at less than zero I would...
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1.0
#1255656
First the sales rep I met at the store lied about everything. First it sucks for gaming which every one plays online now's. Second he lied about pricing. $100 A month he told me. Never said anything about a trial period discount. After 3 months my bill shot too $175....
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1.0
#1205238
I let them up my installation date (because they were backlogged and I was trying to do them a favor) although I can't use until I get my own router (now they tell me). And the installer was selling routers for $80.00. But you can bet your sweet *** they are already...
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1.0
I didn't like
  • Everything so far
#1184213
completed my contract with these idiots called to have them come get their equip. 4 or 5 times as we were moving out of state and needed them to get their equip. but they never showed, left the crap there as we were moving. Now they are suing me for some odd reason ,...
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1.2
#1208898

Viasat in College Station, Texas - Sucks

I have contacted them 8 to 10 times they keep telling me that they have network problems and they want to charge me for diconect i have not had it a month only about 4 days of service
#1284055
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I was tricked into changing from my original Exede to the Liberty Pass plan. This is the worst experience of my life. I have had nothing but speed issues since changing. If I could go back to the original, I would. Even when I was throttled back on my old service, I...
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1.1
I didn't like
  • Service
#994042

Contact Viasat Customer Service

Mailing Address:
Viasat, Inc.
6155 El Camino Real
Carlsbad, California 92009
United States
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