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0 comments
1.2
Details
As a DirectTV customer I inquired about getting my internet service through them as well. DirecteTV referred me to Viasat who assured me that I would be getting the best high speed service for $40 per month, not explaining that there are different plans. An appointment...
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Author
Reason of review
Poor customer service
Review #1433634 is a subjective opinion of poster.
0 comments

Viasat takes advantage of the customer's vulnerability! Told me there was no contract and when I called dissatisfied with the connection they changed the story to 2 years. This service is really bad!

1.7
Details
Hasnt even been 30 days, got to watch 1 movie and it buffered the whole time, then said i was out of data 10 days after signup. Company will NOT work with you to resolve issues! Basically told me too bad, you are under a 2 year contract. I intend to take legal action.
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Author
Reason of review
Not as described
Review #1534784 is a subjective opinion of poster.
1 comment
1.0
Details
I cannot stream netflix well for more than a minute or too at a time and I upgraded so I could watch tv with netflix. The rep told me this would fix the problem but it didn't . I'm paying almost $200.00 a month and not getting what was promised. The last time I called...
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FrothyCavalierKingCharlesSpaniel
#1664634

Thanks for the warning.I am cutting the cable with Spectrum and looking for an honest company to stream with. This company has just been taken off the list to consider. It see...

Author
Cons
  • Poor internet quality
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution
Review #1494032 is a subjective opinion of poster.
2 comments
Signed up for service with Viasat about a month ago because we we told AT&T wasn't available in the rural area we moved to. Install went great, service worked fine for about two weeks when it was suspended due to a missed payment. Called customer service and was then...
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Anonymous
#1627564

Sounds like a nightmare!

Author
Reason of review
Problems with payment
Review #1440397 is a subjective opinion of poster.
1 comment
We decided to try satellite service and did comparisons and found what was available in our area. I was repeatedly assured that the data package I bought could support streaming tv, computer data, and other. What basically happened is I was out of data in 3 days. just...
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Anonymous
#1557617

So far so bad. Satellite internet is often the only option for rural customers. Although Viasat offers "unlimited" plans to some customers, those plans are not available in ru...

Author
Reason of review
Bad quality
Review #1346074 is a subjective opinion of poster.
0 comments

Viasat - Slow speeds at night

1.5
Details
Always drops speed at night when people come home from work. Seems the system is oversold and the average joe needs A CLASS ACTION LAWSUIT..
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Author
Cons
  • Misleading advertising
  • Bait and switch tactic
  • Deceitful practices
Reason of review
slow speed after 5 PM ...
Loss
$1200
Preferred solution
Shut down / FIX and FCCpass regulation to prevent scamming speeds in ads.
Review #1483556 is a subjective opinion of poster.
0 comments
1.0
Details
Do not fall victim to their misleading to the point of being fraudulent advertising. They are not better than "slow DSL" as their TV ads claim. They are not "super fast" for everyone as their ads claim. True they do have satisfied customers, but they are very rare....
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Author
Reason of review
Not as described
Review #1509667 is a subjective opinion of poster.
2 comments
1.3
Details
Bought up to 25 mbps got 7 mbps upgraded to up to 50 mobs and it dropped to 4 mbps. It never works. Every time I call they say there’s an outage in my area. I ask where is my area and they don’t know. After 5 days of slow internet I reached the limit of my unlimited...
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Anonymous
#1614592

They definitely suck.....I would like to get some of my money back. I used to have comcast...I was told Viasat was faster. With viasat I can't use some of my features of Direc...

Author
Reason of review
Bad quality
Review #1424187 is a subjective opinion of poster.
0 comments
1.0
Details
We have had terrible trouble with Viasat. We cant stream anything on Netflix at night as the speed drops down below 1. They keep telling us it's because we are watching at peak hours. Well, that is not our problem. They only try and reset our modem and wont send anyone...
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Author
Reason of review
Bad quality
Review #1453046 is a subjective opinion of poster.
0 comments
I recently signed up with viasat. I have the lowest package but still expect to get my money's worth. The installation took 4 days with a supervisor having to come out and finish it up. The technicians were not properly trained. They installed the pole for the dish and...
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Author
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
Review #1427855 is a subjective opinion of poster.