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Viasat is HORRIBLE

I pay for the gold service and it is in the 150kb download and the up load is slower, I call and they sent a service tech out stated something is not right the down load and upload speeds vary widely the tech said he would send a ticket to his supervisor. Heard nothing I called they said they saw a service tech was out but there was no note about what was going on. The always tell you turn on then off the modem then you have to connect computer with hardline to modem. I wish I had spectrum or another service where I live.
1.0
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Advertised vs Delivered
Customer service
Product or Service Quality
Reliability
I liked
  • Absolutely norhing
I didn't like
  • Internet servie and customer service
#1492663
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Called and ordered viast and told sales rep about yrs ago had Hugh's net and it didn't work for us. If viast didn't work could I cancel within the 30 days. Was told YES nothing about a NO TRIAL PERIOD. So tech installs and seems to be doing well except for our phones....
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#1485734

Viasat - Its Very good

I have had it about 3 weeks and we love it compared to the AT&T internet service I have had for about 5 years. Also tried Hughes Net which was very slow an they lied to me about the trial period so I had to pay a lot to get rid of it. So far VIASAT has been much better. We have three smart TV's, three computers, 2 iPhones online and it supports them all very well.
5.0
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Advertised vs Delivered
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Discounts and Special Offers
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Value for money
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Website
I liked
  • Very good service i am getting on the internet
#1484366
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Viasat - Slow speeds at night

Always drops speed at night when people come home from work. Seems the system is oversold and the average joe needs A CLASS ACTION LAWSUIT..
1.5
Details
Advertised vs Delivered
Product or Service Quality
I didn't like
  • Misleading advertising
  • Bait and switch tactic
  • Deceitful practices
#1483556
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Viasat - Service sucks

Customer service sucks. They argue with you and their sales force lie to you. I have a problem with connection every single day and they tell me i am getting what i pay for (silver 25 plan) if i want gold service i can pay 150 a month (and i thought only att could make me cry hysterically). I am sure that would not be much better. STAY AWAY FROM THIS COMPANY! To them, it is ok for them not to keep their contract with you but not for you not to honor your contract with them.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Value for money
Warranty
Website
#1478974
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Viasat - Silver

When they say "may prioritize speed behind others" when you get 60G they mean you will be lucky to get 1/2 of dial-up
#1476390
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I have been a customer for 10+ years, first Wild Blue, then Exede, now Viasat. The plan I was on (150 GB / Boost 25 Mbps) is no longer supported by the company and as such, users on this plan are no longer prioritized. The result is download speeds averaging between .4...
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1.5
I liked
  • Easy to speak with an agent with very short wait times
I didn't like
  • Extremely slow internet service expensive not dependable
#1475209
I have had this internet service since it was Wildblue. I liked Wildblue, had good service. Then it became Exede and I got a Roku tv and moved up to the Freedom package, 150 GB's a month. Only stream tv, no cable so needed more GB's. Exede said go to unlimited, 150...
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1.4
#1473936

Viasat - Very POOR service

After install, the service did not work for 6 days. A ViaSat employee showed up the 7th day and the service was working just before he showed up. They said it wasn't their fault and refused to honor their part in crediting our account for 6 days of no access. They also totally lied to my wife (Who is technology impaired) and told her that all online games will work just fine on their system.
2.1
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Website
#1471785
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I called and they don't answers calls. The robot that answers is ZERO help and only puts you in an endless loop. AT&T recommended Viasat so they will get the next complaint. The answer to this problem is to DUMP VIASAT of live with less than dialup speed for over...
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Anonymous
Kathy Kay

Viasat commercials are so irritating, I would not buy their product at all. I would not want it if it were given to me free of charge. They must really need to business to kee...

1.1
I didn't like
  • Less than dialup speed
#1469449