State: Georgia Clear all filters (5 of 232 reviews match)
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1.0
Details
i have had services for 3 weeks now. They service is horrible my children can not do their homework with out the internet going in and out. We can not look at Netflix if some one else in the house in on the computer. When I spoke to the disconnect services they were...
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Review
#1605312 Review #1605312 is a subjective opinion of poster.
Cons
  • Bad service
  • Bad customer service
Reason of review
Bad quality
Loss
$250
Preferred solution
disconnect my service with out charging me for 22 months beause i have only been with the service for 3 weeks
Tags
  • Bad Services
  • Viasat Exeed Wild Blue Satellite
  • Viasat Cost Too Much
  • Services Do Not Work
2.9
Details
I upgraded and was told to mail old parts back and the Visat guy could NOT get part off I needed to return and was told he would tell him instead VISAT charged me and if their tech could not get it off why charge me !!!!!
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1 comment
Anonymous
#1568447

Be careful with this company we did return the equipment and had to call our bank to get charges removed. After some months go back they have turn us in to a collection compan...

Review
#1361150 Review #1361150 is a subjective opinion of poster.

Viasat in Duluth, Georgia - Horrible customer service to potential customer

1.0
Details
Would not discuss any of the service options with me nor give me pricing unless they could run a credit check on me. Of course I declined I will not have an inquiry hit my credit report until I’m sure I want the service. The rep was very rude and then proceeded to tell me to find pricing on the web.
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Review
#1352030 Review #1352030 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
So, I had Excede (Wild blue) last year (2017) and disconnected service, returned the equipment and paid my bill all within a respectable time just so that I would be able to get it turned back on whenever I could afford it again. Now, here I am almost a year later and...
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Review
#1335398 Review #1335398 is a subjective opinion of poster.
Pros
  • Commercials
Cons
  • Lack of reliability
  • Price
  • Customer service
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Tags
  • rural internet
Some serious complaints about my Exede internet service. To start things off, I have recently been charged $321.18 for not returning equipment. However, in early November when I moved my service to a new residence, (which also coincidentally caused my contract to start...
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1 comment
Anonymous
#1403286

Same issue with me, except they sent a box for equiptment to the wrong address and won't fix their mistake charge as a result! Shameful.

Review
#774241 Review #774241 is a subjective opinion of poster.
Reason of review
Problems with payment

Contact Viasat Customer Service

Mailing Address:
Viasat, Inc.
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts