Rating: 1 Star Clear all filters (125 of 233 reviews match)
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1.0
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I had viasat for about 1-2 months.. day one I complained about the horrible signal they pretty much said oh well.. I couldn't watch anything (Netflix and hulu) without it buffering every 5 seconds. I cancelled and paid my fee and returned the equipment.. now they are...
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Review
#1633011 Review #1633011 is a subjective opinion of poster.
Cons
  • I am not getting 5g speed
  • Liars and thieves
  • Bad service
Reason of review
EVERYTHING!
Loss
$679
Preferred solution
Full refund
Tags
  • bad service

Viasat - Latency issues create untold problems

1.2
Details
It's very frustrating to use Viasat, especially when getting into any site with decent security, like Schwab and Chase. Apparently, it's the latency between the upload and download signals that makes getting into these sites, and other sites, impossible. I can't begin to estimate the time I've lost dealing with this issue, but I've little alternative since we live in the country and simply going to the brick and mortar sites is impractical. Clearly, they're aware of the issue, but haven't spent the resources to resolve it. Use extreme caution when signing up for this service!
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Review
#1629639 Review #1629639 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Viasat - A Really Bad Business

1.0
Details
bad business...had problems; they told me to go a buy a router and that would fix issues...already have a router/modem from Viasat, so shouldn't need a new router. did not offer me a new modem. got the router, set it up, can't get anything better than pre-router. to cancel, I have to pay. so until contact up in 7 mos., I'm paying Viasat for nothing. Very bad business. All Attorneys General should investigate.
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Review
#1626596 Review #1626596 is a subjective opinion of poster.
Cons
  • Greatly overpriced for what is actually delivered
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Viasat - Nothing nice!

1.0
Details
In a phrase~Viasat service sucks! I'm paying over $200~ a mo for 5G and the speed is slower than the old satellite~when they were a small company, they were great~now that they are a big corp, their service is terrible~
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#1621305 Review #1621305 is a subjective opinion of poster.
1.0
Details
From day 1 we got lies we CLEARLY asked 3 times- is the unlimited PLAN SILVER 25-UNLIMITED! The sales rep said yes, yes, yes we paid $160 a month and capped out at 100 gb, we found this out 2 months after we seemed to nearly lose all connection at end of each month, we...
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1 comment
ObsequiousGreatWhiteShark754
#1731463

See my video complaint. Worse service ever. I am on the final leg of my Credit card dispute and I am winning. Soon it will be over and I won't owe them a dime.

Review
#1615192 Review #1615192 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
Full refund

Viasat - Waited seven hours for installation and then said he couldn't hook up because he needs a dig test when there is a pole already there. *** poor service.

1.0
Details
Was supposed to be there between 11:00am and 2:00pm showed up at 5:40 pm and said he couldn't put it on the house and couldn't put it on the pole already there because it would use to much cable. And had to have a dig test before he could dig *** What a joke for customer service.
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Review
#1614156 Review #1614156 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Full refund
1.0
Details
I have had ViaSat a couple of months now and have nothing but poor customer service. If it wasn't for the customer service I would keep the internet. I repeatedly asked when my first bill would be due to which I was told that they couldn't tell me that. I come to find...
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Review
#1613605 Review #1613605 is a subjective opinion of poster.
Pros
  • I like the actual internet service
Cons
  • Customer service has been consistently inadequate
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Service
1.0
Details
i have had services for 3 weeks now. They service is horrible my children can not do their homework with out the internet going in and out. We can not look at Netflix if some one else in the house in on the computer. When I spoke to the disconnect services they were...
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Review
#1605312 Review #1605312 is a subjective opinion of poster.
Cons
  • Bad service
  • Bad customer service
Reason of review
Bad quality
Loss
$250
Preferred solution
disconnect my service with out charging me for 22 months beause i have only been with the service for 3 weeks
Tags
  • Bad Services
  • Viasat Exeed Wild Blue Satellite
  • Viasat Cost Too Much
  • Services Do Not Work
1.0
Details
The installation was garbage the installer was not knowledgeable , tech support know little to nothing of satellite basics. These are liars from the start, I am a Satellite Engineer with 25 plus years experience so I do know what I am talking about. They claim you can...
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Review
#1603884 Review #1603884 is a subjective opinion of poster.
Cons
  • Liars and thieves
Reason of review
Bad quality
Preferred solution
Refund for loss due to multiple outages

Contact Viasat Customer Service

Mailing Address:
Viasat, Inc.
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts

Viasat - Garbage

1.0
Details
I pay $92 a month takes over a hour to watch a 30 min show.For it skipping.And they won’t do nothing about it.
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Review
#1595165 Review #1595165 is a subjective opinion of poster.