filters
State:
Show
City:
Show
Product:
Show

Pissed Consumer Interviews ?

Faster than DSL, unlimited service, that is what they claim. I asked about interference from storms, they said it didn't. They tried to sell me a larger package to improve pixels. I told them I didn't need more pixels as I didn't have an HD TV and my site isn't all that great anymore. They installed and the first day was okay. Second and every day after was a different story. Every day between 2 and 4 it went down and I had to hard boot the modem. I called the installer like he asked and he told me what to do. He said they were having satellite issues. I couldn't post anything to social media with the share button, I had to copy and paste right from the beginning. Less than a week later, I started buffering on my computer. I called and they said I had used up my limit, but I was told it was unlimited, that was one of the main reasons I switched. They told me they wouldn't cut me off or charge me more, but buffering all the time is not worth the cost of the service. I told them to cancel and this was less than 2 weeks of service, but today I got a bill for $344 as a cancellation fee. I do not feel I should have to pay for a service that was misrepresented. I feel this may be a Truth in Advertising issue. Slower than my DSL was, unreliable, and a total fabrication on the unlimited service. The sales rep that signed me up, out right lied to me.
Featured
0 comments
1.0
Details
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Awful service on installation. I specify had in notes for pole to be put in yard. Service guy came unprepared. No concrete & didnt purchase enough. I was told i had to purchase more concrete to hold Viasats pole stable & technician didn't even attempt to bury cable....
View full review
Author
Reason of review
Bad quality
Review #1330389 is a subjective opinion of poster.
1 comment
1.1
Details
Viasat - EPIC failure: WORST. ISP. EVER
Viasat - EPIC failure: WORST. ISP. EVER
Viasat - EPIC failure: WORST. ISP. EVER
Bought the highest data package they offered, because they said I could watch Netflix, and have plenty of speed and data. They provide 50Gigs, for which I pay $116 a month. Meanwhile they hook other people up in my area and give them UNLIMITED data for the same price....
View full review
Anonymous
#1626877

Try sprint 3g/4g bandwidth for your area that works off of the cell towers like your phone does. After much research for my daughter l found that those 2 RIP off companies are...

Author
Cons
  • Anything about your service
Reason of review
Not as described/ advertised
Review #1262247 is a subjective opinion of poster.
0 comments
2.0
Details
Viasat - Bait and Switch Advertising
I have been a customer for 10 months. I signed up for the Freedom 150gb-Boost 25 + Wifi package for $120 and 24 months. On 4/24 I called to complain about slow speeds, less than 2mps. The rep told me it was congested on their end and my equipment was fine. After the...
View full review
Author
Reason of review
Not as described/ advertised
Review #1243043 is a subjective opinion of poster.
0 comments
1.0
Details
I recently sign up for this through Directv I’ve had Directv since 2000 so when they offer this deal of free installation and 3 month free I thought that sounds great NO ITS NOT it took 3 weeks to get installed and then it didn’t work I waited a week for them to fix...
View full review
Author
Reason of review
Not as described/ advertised
Review #1163178 is a subjective opinion of poster.
0 comments

Viasat - Service sucks

1.0
Details
Customer service sucks. They argue with you and their sales force lie to you. I have a problem with connection every single day and they tell me i am getting what i pay for (silver 25 plan) if i want gold service i can pay 150 a month (and i thought only att could make me cry hysterically). I am sure that would not be much better. STAY AWAY FROM THIS COMPANY! To them, it is ok for them not to keep their contract with you but not for you not to honor your contract with them.
View full review
Author
Reason of review
Bad quality
Review #1478974 is a subjective opinion of poster.
0 comments

Viasat - 0.31 mbps bad joke

1.0
Details
Viasat - 0.31 mbps bad joke
Viasat - 0.31 mbps bad joke
Pictures kinda say it all. Was told by a very polite c.s.r. That this is normal even after I told him the installer has the dish pointed at my house less than 6 feet from my house this is either a very bad joke or a nightmare. Shrug Bullshit
View full review
Author
Reason of review
Bad quality
Review #1456377 is a subjective opinion of poster.
0 comments
1.0
Details
Got hooked up with service two weeks ago. The day after I got hooked up I spent 3 hours on the phone with tech support and they couldn't get my system running properly. During that time my system has not worked one day. They even sent me an email stating that it wasn't...
View full review
Author
Location
Boston, Massachusetts
Cons
  • Anything about them
Reason of review
Bad quality
Loss
$300
Review #1328336 is a subjective opinion of poster.
0 comments
1.8
Details
Saw roadside sign for their internet service in rural area. Called sales rep and he offered me a package of telephone (which is what I wanted) and internet for $80 per month. I agreed to service which he set up installation within next few days. Installation done and...
View full review
Author
Pros
  • Installer
Cons
  • Lack of follow-up
Reason of review
Not as described/ advertised
Loss
$345
Preferred solution
Full refund
Review #1539475 is a subjective opinion of poster.
1 comment
1.9
Details
Exede was working pretty good for me while it was still Exede. I received a flyer from HughesNet offering 30 GB/month for $100, far less than the $150+ I was paying for 30 GB/month from Exede. So, I called Exede and told them I was going to switch. They said, how about...
View full review
Anonymous
#1715410

Same experience for me almost exactly, except I max at 1.8mbps during peak times....pathetic

Author
Pros
  • Little
Reason of review
Bad quality
Review #1506484 is a subjective opinion of poster.

Contact Viasat Customer Service

Mailing Address:
Viasat, Inc.
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts
0 comments
1.0
Details
I signed a contract for 2 years of service and 15 mgb per month I was told by the installer that 15 would cover all my download needs. The first week I used 3 then the fun started the meter was rolling 10-15 a day I wasn’t even using it. I tried to cancel that was like...
View full review
Author
Cons
  • Could not give zero pts
Reason of review
Damaged or defective
Loss
$950
Preferred solution
Full refund
Review #1322591 is a subjective opinion of poster.