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Pissed Consumer Interviews ?

Faster than DSL, unlimited service, that is what they claim. I asked about interference from storms, they said it didn't. They tried to sell me a larger package to improve pixels. I told them I didn't need more pixels as I didn't have an HD TV and my site isn't all that great anymore. They installed and the first day was okay. Second and every day after was a different story. Every day between 2 and 4 it went down and I had to hard boot the modem. I called the installer like he asked and he told me what to do. He said they were having satellite issues. I couldn't post anything to social media with the share button, I had to copy and paste right from the beginning. Less than a week later, I started buffering on my computer. I called and they said I had used up my limit, but I was told it was unlimited, that was one of the main reasons I switched. They told me they wouldn't cut me off or charge me more, but buffering all the time is not worth the cost of the service. I told them to cancel and this was less than 2 weeks of service, but today I got a bill for $344 as a cancellation fee. I do not feel I should have to pay for a service that was misrepresented. I feel this may be a Truth in Advertising issue. Slower than my DSL was, unreliable, and a total fabrication on the unlimited service. The sales rep that signed me up, out right lied to me.
Featured
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Awful service on installation. I specify had in notes for pole to be put in yard. Service guy came unprepared. No concrete & didnt purchase enough. I was told i had to purchase more concrete to hold Viasats pole stable & technician didn't even attempt to bury cable....
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1.0
#1330389

I recently sign up for this through Directv I’ve had Directv since 2000 so when they offer this deal of free installation and 3 month free I thought that sounds great NO ITS NOT it took 3 weeks to get installed and then it didn’t work I waited a week for them to fix...
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1.0
#1163178
Viasat - Bait and Switch Advertising
I have been a customer for 10 months. I signed up for the Freedom 150gb-Boost 25 + Wifi package for $120 and 24 months. On 4/24 I called to complain about slow speeds, less than 2mps. The rep told me it was congested on their end and my equipment was fine. After the...
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2.0
#1243043
Got hooked up with service two weeks ago. The day after I got hooked up I spent 3 hours on the phone with tech support and they couldn't get my system running properly. During that time my system has not worked one day. They even sent me an email stating that it wasn't...
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1.0
I didn't like
  • Anything about them
#1328336
I signed a contract for 2 years of service and 15 mgb per month I was told by the installer that 15 would cover all my download needs. The first week I used 3 then the fun started the meter was rolling 10-15 a day I wasn’t even using it. I tried to cancel that was like...
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1.0
I didn't like
  • Could not give zero pts
#1322591
Signed up about four months ago. By the fifth month and after not being able to use my internet service for the last 3 weeks I finally tried to call and cancel my service. They reminded me that I signed a contract and told me I have to pay $285 early termination fee....
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Anonymous
Old Patti

I was unable to communicate for almost a full month using my internet with Viasat because of snow storms and line of sight and snow on both the roof and dish. They did not tel...

1.6
#1451370

I signed up for internet service with Viasat and after 14 days my internet service turned completely off. I called an waited on hold for 34 minutes and was told I used all my high speed and now have slower service. I told them I had NO SERVICE and they said it will...
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Anonymous
Shirley Barrett

today I now have a different internet and phone co. I never received the bundle discount. they kept telling me that there was nothing they could do. after several phone calls ...

Anonymous
Anonymous

Why would anyone want to have a service with so many bad reviews?

1.0
#1335541
I hired Viasat Internet, unfortunately, it was installed through a satellite on the roof of the House, the more the Internet doesn't work, it s a bad quality! After 3 hours of the facility, I contacted the number to ask for the immediate cancellation, for the reasons,...
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1.0
#1465322
I had them for 2 years, my data would be used up within 2 days of refill EVERY SINGLE MONTH. I knew they were somehow stealing it or taking it away because I was out of town on refill day and when I returned home I had no data. I called and they did not believe me,...
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1.0
#1459555

Contact Viasat Customer Service

Mailing Address:
Viasat, Inc.
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts

Viasat - Service sucks

Customer service sucks. They argue with you and their sales force lie to you. I have a problem with connection every single day and they tell me i am getting what i pay for (silver 25 plan) if i want gold service i can pay 150 a month (and i thought only att could make me cry hysterically). I am sure that would not be much better. STAY AWAY FROM THIS COMPANY! To them, it is ok for them not to keep their contract with you but not for you not to honor your contract with them.
1.0
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#1478974
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