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Featured
1.0
Details
Faster than DSL, unlimited service, that is what they claim. I asked about interference from storms, they said it didn't. They tried to sell me a larger package to improve pixels. I told them I didn't need more pixels as I didn't have an HD TV and my site isn't all...
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4 comments
Anonymous
#1691969

must be contract,don't do it.

Review
#1479515 Review #1479515 is a subjective opinion of poster.
Pros
  • Installer was nice
Cons
  • Person who sold me the package lied
Reason of review
Almost all of the above.
Loss
$344
Preferred solution
cancel the bill

Viasat - Service sucks

1.0
Details
Customer service sucks. They argue with you and their sales force lie to you. I have a problem with connection every single day and they tell me i am getting what i pay for (silver 25 plan) if i want gold service i can pay 150 a month (and i thought only att could make me cry hysterically). I am sure that would not be much better. STAY AWAY FROM THIS COMPANY! To them, it is ok for them not to keep their contract with you but not for you not to honor your contract with them.
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Review
#1478974 Review #1478974 is a subjective opinion of poster.
Reason of review
Bad quality

Viasat - 0.31 mbps bad joke

1.0
Details
Viasat - 0.31 mbps bad joke
Viasat - 0.31 mbps bad joke
Pictures kinda say it all. Was told by a very polite c.s.r. That this is normal even after I told him the installer has the dish pointed at my house less than 6 feet from my house this is either a very bad joke or a nightmare. Shrug Bullshit
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Review
#1456377 Review #1456377 is a subjective opinion of poster.
Reason of review
Bad quality
1.8
Details
Viasat - They force customers to drop to lesser plans and reeeeaaaally meter service
I had service with Exede/Viasat for 150 gb with what was supposed to be up to 25 Mb. Never did my service ever give me the 25 Mb speed. So recently, I moved and I was forced to switched plans to an unlimited plan that supposedly “metered” after 45 gb of use. I’ve never...
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Review
#1359489 Review #1359489 is a subjective opinion of poster.
Pros
  • Installation
Cons
  • Metering of service
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Let the company propose a solution

Viasat in Austin, Texas - Crooks! 10 days of service is all

1.0
Details
Viasat - Crooks! 10 days of service is all
CROOKS- dont use them!’Viasat Internet Service does not work- they are crooks! I cancelled In First 10 days after them telling me is runs slow after installation but will clear up. They are still taking money from account! They have charged a $160 plus a $329 cancellation fee for having service for 10 days plus they want me to get on roof to remove equipment. Crooks!
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Review
#1334389 Review #1334389 is a subjective opinion of poster.
Featured
1.0
Details
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Awful service on installation. I specify had in notes for pole to be put in yard. Service guy came unprepared. No concrete & didnt purchase enough. I was told i had to purchase more concrete to hold Viasats pole stable & technician didn't even attempt to bury cable....
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1 comment
Anonymous
#1730074

I tried to send in my complaint on my phone but of course the little Viasat wheel goes round and round. 5 and 1/2 more months and I/m done with Viasay and Direct TV. Their sup...

Review
#1330389 Review #1330389 is a subjective opinion of poster.
Reason of review
Bad quality
1.1
Details
Viasat - EPIC failure: WORST. ISP. EVER
Viasat - EPIC failure: WORST. ISP. EVER
Viasat - EPIC failure: WORST. ISP. EVER
Bought the highest data package they offered, because they said I could watch Netflix, and have plenty of speed and data. They provide 50Gigs, for which I pay $116 a month. Meanwhile they hook other people up in my area and give them UNLIMITED data for the same price....
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1 comment
Anonymous
#1626877

Try sprint 3g/4g bandwidth for your area that works off of the cell towers like your phone does. After much research for my daughter l found that those 2 RIP off companies are...

Review
#1262247 Review #1262247 is a subjective opinion of poster.
Cons
  • Anything about your service
Reason of review
Not as described/ advertised
Tags
  • Viasat Exeed Wild Blue Satellite
2.0
Details
Viasat - Bait and Switch Advertising
I have been a customer for 10 months. I signed up for the Freedom 150gb-Boost 25 + Wifi package for $120 and 24 months. On 4/24 I called to complain about slow speeds, less than 2mps. The rep told me it was congested on their end and my equipment was fine. After the...
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Review
#1243043 Review #1243043 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.0
Details
Do not go with Viasat... liars
Please be very very careful and do not go with VIASAT. We were to bundle with DirecTV and were quoted a price of $30 a month for 24 month period. The viasat installer told us we have 30 days to back out of our contract if we were not happy with our service. After a...
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1 comment
ExedeBrad
#1470201

HiI'm part of Viasat's Corporate Social Care team. Due to the limitations of satellite internet such as data caps and high latency, the service is geared towards rural areas a...

Review
#1241792 Review #1241792 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Contact Viasat Customer Service

Mailing Address:
Viasat, Inc.
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts
1.1
Details
Viasat - Complete crap
Was told if the service did not serve our standards then they would not charge me to pick up the equipment. Have had viasat for three weeks first installed at 21.0 mbps down and 1.0 mbps upload after the installer left it went down to 2.5mbps and 200 and below to 69.0...
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5 comments
Anonymous
#1594874

Had to pay $330 for them to come pick it up and then they had nerve to tell me to go up on the roof and take a piece off that had to go back with them

Review
#1216129 Review #1216129 is a subjective opinion of poster.
Reason of review
Bad quality