Faster than DSL, unlimited service, that is what they claim. I asked about interference from storms, they said it didn't. They tried to sell me a larger package to improve pixels. I told them I didn't need more pixels as I didn't have an HD TV and my site isn't all...Read more
- Installer was nice
I didn't like
- Person who sold me the package lied
Viasat - Service sucks
Customer service sucks. They argue with you and their sales force lie to you. I have a problem with connection every single day and they tell me i am getting what i pay for (silver 25 plan) if i want gold service i can pay 150 a month (and i thought only att could make me cry hysterically). I am sure that would not be much better. STAY AWAY FROM THIS COMPANY! To them, it is ok for them not to keep their contract with you but not for you not to honor your contract with them.
Viasat - 0.31 mbps bad joke
Pictures kinda say it all. Was told by a very polite c.s.r. That this is normal even after I told him the installer has the dish pointed at my house less than 6 feet from my house this is either a very bad joke or a nightmare.
I had service with Exede/Viasat for 150 gb with what was supposed to be up to 25 Mb. Never did my service ever give me the 25 Mb speed. So recently, I moved and I was forced to switched plans to an unlimited plan that supposedly “metered” after 45 gb of use. I’ve never...Read more
I didn't like
- Metering of service
Viasat in Austin, Texas - Crooks! 10 days of service is all
CROOKS- dont use them!’Viasat Internet Service does not work- they are crooks! I cancelled In First 10 days after them telling me is runs slow after installation but will clear up. They are still taking money from account! They have charged a $160 plus a $329 cancellation fee for having service for 10 days plus they want me to get on roof to remove equipment. Crooks!
Awful service on installation. I specify had in notes for pole to be put in yard. Service guy came unprepared. No concrete & didnt purchase enough. I was told i had to purchase more concrete to hold Viasats pole stable & technician didn't even attempt to bury cable....Read more
Bought the highest data package they offered, because they said I could watch Netflix, and have plenty of speed and data. They provide 50Gigs, for which I pay $116 a month. Meanwhile they hook other people up in my area and give them UNLIMITED data for the same price....Read more
I didn't like
- Anything about your service
I have been a customer for 10 months. I signed up for the Freedom 150gb-Boost 25 + Wifi package for $120 and 24 months. On 4/24 I called to complain about slow speeds, less than 2mps. The rep told me it was congested on their end and my equipment was fine. After the...Read more
Please be very very careful and do not go with VIASAT. We were to bundle with DirecTV and were quoted a price of $30 a month for 24 month period. The viasat installer told us we have 30 days to back out of our contract if we were not happy with our service. After a...Read more
Was told if the service did not serve our standards then they would not charge me to pick up the equipment. Have had viasat for three weeks first installed at 21.0 mbps down and 1.0 mbps upload after the installer left it went down to 2.5mbps and 200 and below to 69.0...Read more
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