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Pissed Consumer Interviews ?

Faster than DSL, unlimited service, that is what they claim. I asked about interference from storms, they said it didn't. They tried to sell me a larger package to improve pixels. I told them I didn't need more pixels as I didn't have an HD TV and my site isn't all that great anymore. They installed and the first day was okay. Second and every day after was a different story. Every day between 2 and 4 it went down and I had to hard boot the modem. I called the installer like he asked and he told me what to do. He said they were having satellite issues. I couldn't post anything to social media with the share button, I had to copy and paste right from the beginning. Less than a week later, I started buffering on my computer. I called and they said I had used up my limit, but I was told it was unlimited, that was one of the main reasons I switched. They told me they wouldn't cut me off or charge me more, but buffering all the time is not worth the cost of the service. I told them to cancel and this was less than 2 weeks of service, but today I got a bill for $344 as a cancellation fee. I do not feel I should have to pay for a service that was misrepresented. I feel this may be a Truth in Advertising issue. Slower than my DSL was, unreliable, and a total fabrication on the unlimited service. The sales rep that signed me up, out right lied to me.
Most Helpful Featured
0 comments
1.0
Details
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Awful service on installation. I specify had in notes for pole to be put in yard. Service guy came unprepared. No concrete & didnt purchase enough. I was told i had to purchase more concrete to hold Viasats pole stable & technician didn't even attempt to bury cable....
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Author
Reason of review
Bad quality
Review #1330389 is a subjective opinion of poster.
0 comments

Viasat - Service not working and numer in USA says it is nto working and needs service call.

1.0
Details
Called call center apparently in India; they claim service is working when there automated message says there is an outage. Spoke to them phone and on line and say I need to speak to another department. Set on hold for 30 minutes and no supervisor comes on phone. Yet they keep billing; tried to cancel and cant get it cancelled. At the home of a 90 year old parent on fixed income; they continue to bill 89.00 a month. its like the twilight zone.
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Author
Cons
  • No servie or customer service
  • Liars and thieves
  • No customer service that works claim it works when does not
Reason of review
Poor customer service
Loss
$179
Preferred solution
Full refund
Review #1571653 is a subjective opinion of poster.
0 comments

Viasat - Too slow

at the end of month too sloooow/wanting buy more time ect.
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Author
Review #1567810 is a subjective opinion of poster.
0 comments
1.2
Details
As someone who works in retail I must say this is the worst company I've ever had to deal with. I have finally cancelled this "service" 1 year and 7 months of watching the circle spin on the TV when I tried to stream a show. Slow lagging internet just to pay bills...
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Author
Location
Clearlake, California
Pros
  • Absolutely norhing
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$95
Preferred solution
Get the dish off my roof no charge
Review #1565668 is a subjective opinion of poster.
0 comments

Viasat - Wow not even a customer yet - scheduled twice still no Installation.

So I called customer Service to explain the situation and after to scheduled installation dates. I get hung up on by a manager I was holding for to speak to. This company SUCKS...…. Run! Do not do any business with them PERIOD! They Lie and it is completely a JOKE!
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Author
Cons
  • Customer service and scheduling install
Review #1550625 is a subjective opinion of poster.
0 comments

Viasat - Bundle service bunk

1.1
Details
I am bundled services Att/Direct Tv /Viasat. I was led to believe I would be getting an unlimited service. Someone screwed up on my area and now I have worse plan then before. Was supposed to get unlimited 12mbs and ended up with 12 Gb.
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Review #1550133 is a subjective opinion of poster.
0 comments

Viasat - My association does not allow 2 sattelite dishes

I HAVE GOTTEN A LETTER FROM WEDGEWOOD CONDO ASSOCI ATION,STATING THAT I CAN NOT HAVE 2 SATTELITE DISHES, WHICH I HAVE, SO I HAVE DISCONNECTED THE MODEM AND NEED ADDRESS TO SEND THIS BACK AND HAVE MY HUSBAND TAKE THE DISH DOWN . SO THEY WILL NOT CHARGE MY ACCT . TILL IT GETS TAKEN ARE OF,THANK YOU . need address to send letter from association,and send router back. thank you
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Author
Cons
  • I am trying to talk to a person
Reason of review
Poor customer service
Review #1547089 is a subjective opinion of poster.
0 comments

Viasat in Salt Lake City, Utah - Poor customer service

1.0
Details
Account set up wrong. Transferred to four people to fix. None could . 35 minutes on phone wasted. Recording at each phone transfer said to please complete survey at end of call. I gave and asked to be transferred to survey and they hung up! Worse service I have ever seen.
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Author
Location
Salt Lake City, Utah
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1547064 is a subjective opinion of poster.
1 comment
I started with Viasat because I had no other options. Got "Unlimited" 100GB for $150....pricy, but I have kids who stream, so I wanted the Unlimited. After a couple months I was messing around online, and in a weak moment eating oodles and noodles i wanted to save some...
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Robert Lopez
#1706316

We had viasat for 5 months. They raised our bill from $60 to $90 a month. And we wasn't getting the speed we was paying for. So we had them to cut the service off. And they sa...

Author
Reason of review
Bad quality
Loss
$154
Preferred solution
Full refund
Review #1546470 is a subjective opinion of poster.
0 comments

Viasat - Payment

Loss of service, needed to update payment info
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Author
Reason of review
Problems with payment
Review #1546358 is a subjective opinion of poster.

Contact Viasat Customer Service

Mailing Address:
Viasat, Inc.
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts
0 comments

Viasat - Horrible service

1.0
Details
This company will promise a minimum speed and won’t deliver even 1/4 of it. The service is terrible and most of the time you will have none at all. When you call to complain, your call is routed to somewhere where English is barely spoken and all they do is read a script. I had to end up canceling the service and they charged me $350 to do it. DO NOT get mixed up with this service.
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Review #1545007 is a subjective opinion of poster.