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Pissed Consumer Interviews ?

Faster than DSL, unlimited service, that is what they claim. I asked about interference from storms, they said it didn't. They tried to sell me a larger package to improve pixels. I told them I didn't need more pixels as I didn't have an HD TV and my site isn't all that great anymore. They installed and the first day was okay. Second and every day after was a different story. Every day between 2 and 4 it went down and I had to hard boot the modem. I called the installer like he asked and he told me what to do. He said they were having satellite issues. I couldn't post anything to social media with the share button, I had to copy and paste right from the beginning. Less than a week later, I started buffering on my computer. I called and they said I had used up my limit, but I was told it was unlimited, that was one of the main reasons I switched. They told me they wouldn't cut me off or charge me more, but buffering all the time is not worth the cost of the service. I told them to cancel and this was less than 2 weeks of service, but today I got a bill for $344 as a cancellation fee. I do not feel I should have to pay for a service that was misrepresented. I feel this may be a Truth in Advertising issue. Slower than my DSL was, unreliable, and a total fabrication on the unlimited service. The sales rep that signed me up, out right lied to me.
All I can say is that since day one of me joining Viasat internet I have had issues from my internet working very very slow to customer service being very unhelpfull I have never been so unhappy with a service in my life, you get suck with a service on contract for 2...
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#1495893
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Viasat - Very disappointed with this company and paying too much for an internet that works half as good as it should

I cannot stream netflix well for more than a minute or too at a time and I upgraded so I could watch tv with netflix. The rep told me this would fix the problem but it didn't . I'm paying almost $200.00 a month and not getting what was promised. The last time I called to ask what the problem was and was told that because I had reached my limit of data it was slowing down my service. I don't use the internet as much now that it's nice outdoor because I'm out side working a lot and using the internet only at night. If this is not corrected soon I'll have to cancel my subscription and find a different internet service.
1.0
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Advertised vs Delivered
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I didn't like
  • Poor internet quality
#1494032
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Viasat - Usually good fast service, but..

I have been with them since they were Wildblue. My service is good most days and evenings, even when I use all my tiny data that they offer me for a high price. They want $150 a month for unlimited data where I live. I told the rep *** No I won't pay that when they offer it other places for a third of that. Some evenings you can't even browse, once my measly 12 GBs are used. They are our only choice, otherwise I'd ditch it in a minute. I've been with them for many years and this is what I am offered. No loyalty for us long timers. :(
3.3
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I liked
  • Grateful to get internet
I didn't like
  • Extreme drop in speed when tiny data amount is used
#1492943
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Viasat is HORRIBLE

I pay for the gold service and it is in the 150kb download and the up load is slower, I call and they sent a service tech out stated something is not right the down load and upload speeds vary widely the tech said he would send a ticket to his supervisor. Heard nothing I called they said they saw a service tech was out but there was no note about what was going on. The always tell you turn on then off the modem then you have to connect computer with hardline to modem. I wish I had spectrum or another service where I live.
1.0
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Product or Service Quality
Reliability
I liked
  • Absolutely norhing
I didn't like
  • Internet servie and customer service
#1492663
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Called and ordered viast and told sales rep about yrs ago had Hugh's net and it didn't work for us. If viast didn't work could I cancel within the 30 days. Was told YES nothing about a NO TRIAL PERIOD. So tech installs and seems to be doing well except for our phones....
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#1485734
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Viasat - Its Very good

I have had it about 3 weeks and we love it compared to the AT&T internet service I have had for about 5 years. Also tried Hughes Net which was very slow an they lied to me about the trial period so I had to pay a lot to get rid of it. So far VIASAT has been much better. We have three smart TV's, three computers, 2 iPhones online and it supports them all very well.
5.0
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I liked
  • Very good service i am getting on the internet
#1484366
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Viasat - Slow speeds at night

Always drops speed at night when people come home from work. Seems the system is oversold and the average joe needs A CLASS ACTION LAWSUIT..
1.5
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Advertised vs Delivered
Product or Service Quality
I didn't like
  • Bait and switch tactic
  • Deceitful practices
  • Misleading advertising
#1483556
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Viasat - Service sucks

Customer service sucks. They argue with you and their sales force lie to you. I have a problem with connection every single day and they tell me i am getting what i pay for (silver 25 plan) if i want gold service i can pay 150 a month (and i thought only att could make me cry hysterically). I am sure that would not be much better. STAY AWAY FROM THIS COMPANY! To them, it is ok for them not to keep their contract with you but not for you not to honor your contract with them.
1.0
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Value for money
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Website
#1478974
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Viasat - Silver

When they say "may prioritize speed behind others" when you get 60G they mean you will be lucky to get 1/2 of dial-up
#1476390
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Contact Viasat Customer Service

Mailing Address:
Viasat, Inc.
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
More
I have been a customer for 10+ years, first Wild Blue, then Exede, now Viasat. The plan I was on (150 GB / Boost 25 Mbps) is no longer supported by the company and as such, users on this plan are no longer prioritized. The result is download speeds averaging between .4...
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1.5
I liked
  • Easy to speak with an agent with very short wait times
I didn't like
  • Extremely slow internet service expensive not dependable
#1475209
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