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Pissed Consumer Interviews ?

Faster than DSL, unlimited service, that is what they claim. I asked about interference from storms, they said it didn't. They tried to sell me a larger package to improve pixels. I told them I didn't need more pixels as I didn't have an HD TV and my site isn't all that great anymore. They installed and the first day was okay. Second and every day after was a different story. Every day between 2 and 4 it went down and I had to hard boot the modem. I called the installer like he asked and he told me what to do. He said they were having satellite issues. I couldn't post anything to social media with the share button, I had to copy and paste right from the beginning. Less than a week later, I started buffering on my computer. I called and they said I had used up my limit, but I was told it was unlimited, that was one of the main reasons I switched. They told me they wouldn't cut me off or charge me more, but buffering all the time is not worth the cost of the service. I told them to cancel and this was less than 2 weeks of service, but today I got a bill for $344 as a cancellation fee. I do not feel I should have to pay for a service that was misrepresented. I feel this may be a Truth in Advertising issue. Slower than my DSL was, unreliable, and a total fabrication on the unlimited service. The sales rep that signed me up, out right lied to me.
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Faster than DSL, unlimited service, that is what they claim. I asked about interference from storms, they said it didn't. They tried to sell me a larger package to improve pixels. I told them I didn't need more pixels as I didn't have an HD TV and my site isn't all...
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IcyPiranha
IcyPiranha

Hope you were able to find an alternative. Cell company wireless internet can be available even in areas where their cell phones don't work that great and you aren't gambling ...

1.0
I liked
  • Installer was nice
I didn't like
  • Person who sold me the package lied
#1479515
I contracted with ViaSat in order to provide my 89 year old mother internet service in rural Virginia. I was never told they would charge an additional 'service call' fee of $95 to remove the part on the dish on the roof. I called them twice to confirm service...
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1.0
I didn't like
  • Dishonest practices
#1535173

Viasat takes advantage of the customer's vulnerability! Told me there was no contract and when I called dissatisfied with the connection they changed the story to 2 years. This service is really bad!

Hasnt even been 30 days, got to watch 1 movie and it buffered the whole time, then said i was out of data 10 days after signup. Company will NOT work with you to resolve issues! Basically told me too bad, you are under a 2 year contract. I intend to take legal action.
1.7
Details
Advertised vs Delivered
Coverage Area
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Website
#1534784
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A charge of 10.00 was going to be added to my bill in which I wasn't aware of until the installer mentioned it to me. So I called next day to speak to a supervisor name Gabriel to see what can be done about the extra 10.00 charge he straight out told me that there was...
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#1531610
I spoke with customer service by phone before signing with ViaSat and was told that their plans were unlimited, so entered in to a contract. I found out later (when I couldn't even get online to look at the news) that data is "prioritized" after a certain limit,...
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#1530878

Viasat in Phoenix, Arizona - Poor, weak Internet service

From the first day of service we have had issues with slow, unreliable internet. The slightest clouds or rain =no service for hours or continuously dropped internet. Tech has been here and explained it "must be because its the weekend or kids out of school". Not worth the cost we are paying. Very irritating service.
I didn't like
  • Dependability of service
#1530735
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I had cancelled this 3 days after you installed this service. I was told that I had a free 7day trial period. I have 2 witnesses that were in my truck the day I inquired about this Also on the day I cancelled and the rep said ok and that you would be sending me a box...
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#1527715
I have been with VIASAT for many years. I have an allowance of 10 GB per month. I never get involved with Facebook, Twitter, or any social media. I never stream movies. My usage is to check e-mail and visit a few specific on line shops and occasional research. From...
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#1525467

I started with Exede. It was ridiculously expensive - $150/month - but it worked pretty well almost all the time. And the internet options where I live suck. All of a sudden, everything's slowed down by a magnitude. I used to get speeds of between 12 and 15 mbps... now...
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Anonymous
Anonymous

the reason why this is because. They load up a bunch of customers on one Satellite. And the demand for bandwith then deminishes. Hope this helps

#1523763
Do not fall victim to their misleading to the point of being fraudulent advertising. They are not better than "slow DSL" as their TV ads claim. They are not "super fast" for everyone as their ads claim. True they do have satisfied customers, but they are very rare....
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1.0
#1509667
Exede was working pretty good for me while it was still Exede. I received a flyer from HughesNet offering 30 GB/month for $100, far less than the $150+ I was paying for 30 GB/month from Exede. So, I called Exede and told them I was going to switch. They said, how about...
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1.9
I liked
  • Little
#1506484