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Pissed Consumer Interviews ?

Faster than DSL, unlimited service, that is what they claim. I asked about interference from storms, they said it didn't. They tried to sell me a larger package to improve pixels. I told them I didn't need more pixels as I didn't have an HD TV and my site isn't all that great anymore. They installed and the first day was okay. Second and every day after was a different story. Every day between 2 and 4 it went down and I had to hard boot the modem. I called the installer like he asked and he told me what to do. He said they were having satellite issues. I couldn't post anything to social media with the share button, I had to copy and paste right from the beginning. Less than a week later, I started buffering on my computer. I called and they said I had used up my limit, but I was told it was unlimited, that was one of the main reasons I switched. They told me they wouldn't cut me off or charge me more, but buffering all the time is not worth the cost of the service. I told them to cancel and this was less than 2 weeks of service, but today I got a bill for $344 as a cancellation fee. I do not feel I should have to pay for a service that was misrepresented. I feel this may be a Truth in Advertising issue. Slower than my DSL was, unreliable, and a total fabrication on the unlimited service. The sales rep that signed me up, out right lied to me.
Most Helpful Featured
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Awful service on installation. I specify had in notes for pole to be put in yard. Service guy came unprepared. No concrete & didnt purchase enough. I was told i had to purchase more concrete to hold Viasats pole stable & technician didn't even attempt to bury cable....
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1.0
#1330389
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Do not fall victim to their misleading to the point of being fraudulent advertising. They are not better than "slow DSL" as their TV ads claim. They are not "super fast" for everyone as their ads claim. True they do have satisfied customers, but they are very rare....
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1.0
#1509667
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Exede was working pretty good for me while it was still Exede. I received a flyer from HughesNet offering 30 GB/month for $100, far less than the $150+ I was paying for 30 GB/month from Exede. So, I called Exede and told them I was going to switch. They said, how about...
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1.9
I liked
  • Little
#1506484
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Viasat in Clearlake, California - THIEVES AND LIARS

CANCELLED SERVICE ON 3-31-2019 DUE TO A CONTRACT CHANGE ON VIASAT PART. VIASAT OFFERED ME THE OPTION TO OPT OUT OF THERE SERVICE AT NO CHARGE. IT IS UNUSEABLE DUE TO THE LACK OF SPEED DOWNLOADING. I REPORTED TO MY CREDITCOMPANY THAT VIASAT FRAUDENTALLY TOOK OUT $282.99 FROM MY ACCOUNT AFTER MY CANCELLATION DATE AND I DONT HAVE AN ITEMISED JUSTIFICATION AND IN THERE LETTER TO ME THEY REFUSE TO PROVIDE. AS TO HOW VIASAT CAME UP WITH THE FIGURE OF $282.99 WHEN THE MONTHLY BILL FOR 4-1-2019 HAD I CONTINUED SERVICE SHOULD HAVE BEEN $158.99 FOR APRIL I WOULD LIKE TO POINT OUT THAT I BOUGHT THE EQUIPMENT OUTRIGHT(IT WASN'T LEASED). Todays date 4-2-2019 I also contacted CREDIT CARD CO yesterday to warn them about this FRAUDENT ACTIVITY ABOUT TO TAKE PLACE
1.1
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I didn't like
  • Liars and thieves
#1505594
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Viasat - Too damned expensive!

I STARTED WITH EXECEDE AND THINGS HAVE GONE DOWN HILL EVER SINCE. I AM WEIGHING THE NEED FOR THIS SERVICE AT MY HOME. I AM OLDER AND LIVE ALONE SO I SPEND TO MUCH TIME JUST FOR THE NOISE. THIS COST FOR JUST STAYING INTOUCH IS NOT WORTH THE AGGREVATION AND COST. MAYBE OTHER OPTIONS ARE OUT THERE. I WILL FIND OUT OR DO WITHOUT. THE DIGITAL REVOLUTION IS FAST PRICING IT'S SELF OUT OF EVERYDAY USER REACH. WHEN THIS HAPPENS YOU SIMPLY CUT OFF THE SERVICE AND THEN READ A BOOK, WHICN I DID MOST OF MY LIFE ANYWAY.
#1502428
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Viasat - Terrible Speed and Service

I have been with Viasat since it was Wildblue~when they were small, they were great, now that they are big and have expanded, the 5g speed with unlimited bandwith is slower than what I had before at half the price and limited bandwidth~I have the highest premium plan and pay 200.00 a mo under 2 yr contract~nights go down to almost dial-up speed, days are only a little faster~service tech adjusted dish slightly but no improvement~big rip-off!
1.2
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I didn't like
  • I am not getting 5g speed
#1500067
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All I can say is that since day one of me joining Viasat internet I have had issues from my internet working very very slow to customer service being very unhelpfull I have never been so unhappy with a service in my life, you get suck with a service on contract for 2...
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UnhappyPanda980
UnhappyPanda980

I signed up for Viasat 4 months ago. When the tech came out he gave me a two year contract. I told him I would have to pass on the service because I knew that I only needed it...

ExedeBrad
ExedeBrad

Hi my name is Brad and I'm part of Viasat's Social Care team. Please email us at viasatlistens@viasat.com and we can help you out

#1495893
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I cannot stream netflix well for more than a minute or too at a time and I upgraded so I could watch tv with netflix. The rep told me this would fix the problem but it didn't . I'm paying almost $200.00 a month and not getting what was promised. The last time I called...
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FrothyCavalierKingCharlesSpaniel
FrothyCavalierKingCharlesSpaniel

Thanks for the warning.I am cutting the cable with Spectrum and looking for an honest company to stream with. This company has just been taken off the list to consider. It see...

1.0
I didn't like
  • Poor internet quality
#1494032
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Viasat - Usually good fast service, but..

I have been with them since they were Wildblue. My service is good most days and evenings, even when I use all my tiny data that they offer me for a high price. They want $150 a month for unlimited data where I live. I told the rep *** No I won't pay that when they offer it other places for a third of that. Some evenings you can't even browse, once my measly 12 GBs are used. They are our only choice, otherwise I'd ditch it in a minute. I've been with them for many years and this is what I am offered. No loyalty for us long timers. :(
3.3
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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Website
I liked
  • Grateful to get internet
I didn't like
  • Extreme drop in speed when tiny data amount is used
#1492943
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Viasat is HORRIBLE

I pay for the gold service and it is in the 150kb download and the up load is slower, I call and they sent a service tech out stated something is not right the down load and upload speeds vary widely the tech said he would send a ticket to his supervisor. Heard nothing I called they said they saw a service tech was out but there was no note about what was going on. The always tell you turn on then off the modem then you have to connect computer with hardline to modem. I wish I had spectrum or another service where I live.
1.0
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Advertised vs Delivered
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Product or Service Quality
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I liked
  • Absolutely norhing
I didn't like
  • Internet servie and customer service
#1492663
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Contact Viasat Customer Service

Mailing Address:
Viasat, Inc.
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts
Called and ordered viast and told sales rep about yrs ago had Hugh's net and it didn't work for us. If viast didn't work could I cancel within the 30 days. Was told YES nothing about a NO TRIAL PERIOD. So tech installs and seems to be doing well except for our phones....
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#1485734
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