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Pissed Consumer Interviews ?

Faster than DSL, unlimited service, that is what they claim. I asked about interference from storms, they said it didn't. They tried to sell me a larger package to improve pixels. I told them I didn't need more pixels as I didn't have an HD TV and my site isn't all that great anymore. They installed and the first day was okay. Second and every day after was a different story. Every day between 2 and 4 it went down and I had to hard boot the modem. I called the installer like he asked and he told me what to do. He said they were having satellite issues. I couldn't post anything to social media with the share button, I had to copy and paste right from the beginning. Less than a week later, I started buffering on my computer. I called and they said I had used up my limit, but I was told it was unlimited, that was one of the main reasons I switched. They told me they wouldn't cut me off or charge me more, but buffering all the time is not worth the cost of the service. I told them to cancel and this was less than 2 weeks of service, but today I got a bill for $344 as a cancellation fee. I do not feel I should have to pay for a service that was misrepresented. I feel this may be a Truth in Advertising issue. Slower than my DSL was, unreliable, and a total fabrication on the unlimited service. The sales rep that signed me up, out right lied to me.
Most Helpful Featured
0 comments
1.0
Details
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Awful service on installation. I specify had in notes for pole to be put in yard. Service guy came unprepared. No concrete & didnt purchase enough. I was told i had to purchase more concrete to hold Viasats pole stable & technician didn't even attempt to bury cable....
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Author
Reason of review
Bad quality
Review #1330389 is a subjective opinion of poster.
0 comments

Viasat - 50 bucks for 2 years 3 months later 70 bucks

1.6
Details
called and complained rep suppossed to call back 2 days later no call back
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Author
Cons
  • Not very honest
Review #1591384 is a subjective opinion of poster.
0 comments

Viasat - Service not working and numer in USA says it is nto working and needs service call.

1.0
Details
Called call center apparently in India; they claim service is working when there automated message says there is an outage. Spoke to them phone and on line and say I need to speak to another department. Set on hold for 30 minutes and no supervisor comes on phone. Yet they keep billing; tried to cancel and cant get it cancelled. At the home of a 90 year old parent on fixed income; they continue to bill 89.00 a month. its like the twilight zone.
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Author
Cons
  • Liars and thieves
  • No servie or customer service
  • No customer service that works claim it works when does not
Reason of review
Poor customer service
Loss
$179
Preferred solution
Full refund
Review #1571653 is a subjective opinion of poster.
0 comments

Viasat - Too slow

at the end of month too sloooow/wanting buy more time ect.
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Author
Review #1567810 is a subjective opinion of poster.
0 comments
1.2
Details
As someone who works in retail I must say this is the worst company I've ever had to deal with. I have finally cancelled this "service" 1 year and 7 months of watching the circle spin on the TV when I tried to stream a show. Slow lagging internet just to pay bills...
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Author
Location
Clearlake, California
Pros
  • Absolutely norhing
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$95
Preferred solution
Get the dish off my roof no charge
Review #1565668 is a subjective opinion of poster.
0 comments

Viasat - Wow not even a customer yet - scheduled twice still no Installation.

So I called customer Service to explain the situation and after to scheduled installation dates. I get hung up on by a manager I was holding for to speak to. This company SUCKS...…. Run! Do not do any business with them PERIOD! They Lie and it is completely a JOKE!
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Author
Cons
  • Customer service and scheduling install
Review #1550625 is a subjective opinion of poster.
0 comments

Viasat - Bundle service bunk

1.1
Details
I am bundled services Att/Direct Tv /Viasat. I was led to believe I would be getting an unlimited service. Someone screwed up on my area and now I have worse plan then before. Was supposed to get unlimited 12mbs and ended up with 12 Gb.
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Author
Review #1550133 is a subjective opinion of poster.
0 comments

Viasat - My association does not allow 2 sattelite dishes

I HAVE GOTTEN A LETTER FROM WEDGEWOOD CONDO ASSOCI ATION,STATING THAT I CAN NOT HAVE 2 SATTELITE DISHES, WHICH I HAVE, SO I HAVE DISCONNECTED THE MODEM AND NEED ADDRESS TO SEND THIS BACK AND HAVE MY HUSBAND TAKE THE DISH DOWN . SO THEY WILL NOT CHARGE MY ACCT . TILL IT GETS TAKEN ARE OF,THANK YOU . need address to send letter from association,and send router back. thank you
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Author
Cons
  • I am trying to talk to a person
Reason of review
Poor customer service
Review #1547089 is a subjective opinion of poster.
0 comments

Viasat in Salt Lake City, Utah - Poor customer service

1.0
Details
Account set up wrong. Transferred to four people to fix. None could . 35 minutes on phone wasted. Recording at each phone transfer said to please complete survey at end of call. I gave and asked to be transferred to survey and they hung up! Worse service I have ever seen.
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Author
Location
Salt Lake City, Utah
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1547064 is a subjective opinion of poster.
1 comment
I started with Viasat because I had no other options. Got "Unlimited" 100GB for $150....pricy, but I have kids who stream, so I wanted the Unlimited. After a couple months I was messing around online, and in a weak moment eating oodles and noodles i wanted to save some...
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Robert Lopez
#1706316

We had viasat for 5 months. They raised our bill from $60 to $90 a month. And we wasn't getting the speed we was paying for. So we had them to cut the service off. And they sa...

Author
Reason of review
Bad quality
Loss
$154
Preferred solution
Full refund
Review #1546470 is a subjective opinion of poster.

Contact Viasat Customer Service

Mailing Address:
Viasat, Inc.
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts
0 comments

Viasat - Payment

Loss of service, needed to update payment info
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Author
Reason of review
Problems with payment
Review #1546358 is a subjective opinion of poster.