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In June 2018, we needed a new internet sevice provider and contacted Vaisat, who recommended the Bronze package, saying it would run the programs and playback movies on demannd. The Bronze package was slow, so slow it wouldn't run movies on demand back, saying the...
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Anonymous
thekennyway

I agree deeply regret getting internet through them my hot spot on my phone has better internet then they do

1.0
I didn't like
  • Everything so far
#1302151

Viasat - Liars!!

I was told I would be paying $90 a month, but they charge $110. I was told my plan was unlimited; yeah, not really. They slow you down once you get to 60. They told me I wouldn’t be slowed down, but can’t stream once you hit 60. I ask a bunch of questions before committing and they lied to me about everything!
1.1
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#1538585
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Viasat - Usually good fast service, but..

I have been with them since they were Wildblue. My service is good most days and evenings, even when I use all my tiny data that they offer me for a high price. They want $150 a month for unlimited data where I live. I told the rep *** No I won't pay that when they offer it other places for a third of that. Some evenings you can't even browse, once my measly 12 GBs are used. They are our only choice, otherwise I'd ditch it in a minute. I've been with them for many years and this is what I am offered. No loyalty for us long timers. :(
3.3
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I liked
  • Grateful to get internet
I didn't like
  • Extreme drop in speed when tiny data amount is used
#1492943
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Viasat - Too slow and not worth the money you pay for service

The contract sucks, that's the only way they can keep customers.
1.2
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I liked
  • Install was fast
I didn't like
  • How overcharged i was for so long
  • Romming too much
#1541372
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Viasat is HORRIBLE

I pay for the gold service and it is in the 150kb download and the up load is slower, I call and they sent a service tech out stated something is not right the down load and upload speeds vary widely the tech said he would send a ticket to his supervisor. Heard nothing I called they said they saw a service tech was out but there was no note about what was going on. The always tell you turn on then off the modem then you have to connect computer with hardline to modem. I wish I had spectrum or another service where I live.
1.0
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I liked
  • Absolutely norhing
I didn't like
  • Internet servie and customer service
#1492663
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Viasat - My association does not allow 2 sattelite dishes

I HAVE GOTTEN A LETTER FROM WEDGEWOOD CONDO ASSOCI ATION,STATING THAT I CAN NOT HAVE 2 SATTELITE DISHES, WHICH I HAVE, SO I HAVE DISCONNECTED THE MODEM AND NEED ADDRESS TO SEND THIS BACK AND HAVE MY HUSBAND TAKE THE DISH DOWN . SO THEY WILL NOT CHARGE MY ACCT . TILL IT GETS TAKEN ARE OF,THANK YOU . need address to send letter from association,and send router back. thank you
I didn't like
  • I am trying to talk to a person
#1547089
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Viasat in Chandler, Arizona - Complete Scam

AT&T Customer's BEWARE. AT&T is selling VIASAT Internet and Direct TV Packages. AT&T makes promises of the QUALITY of VIASAT. VIASAT Internet is so slow it does not support the Direct TV features or streaming of movies, etc. VIASAT was installed on Tuesday & it NEVER worked as AT&T promised. VIASAT requires a $360 fee to cancel ($15/month for 2 years). Shame on AT&T for not backing their sales pitch and VIASAT you are HORRIFYING for charging a cancellation fee for service that is substandard. Please share and warn others in Bullhead City. (I have since met others they scammed.)
#1541317
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Viasat - Slower than dialup

This service is no service. 35 kbps is worthless. They make claims of “up to” speed but have never made it. For gaming (which was what I told them I was interested in is a joke. I can no longer game with my family one town away. Viasat lacks speed and service
1.1
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#1468479
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A charge of 10.00 was going to be added to my bill in which I wasn't aware of until the installer mentioned it to me. So I called next day to speak to a supervisor name Gabriel to see what can be done about the extra 10.00 charge he straight out told me that there was...
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#1531610
I have had this internet service since it was Wildblue. I liked Wildblue, had good service. Then it became Exede and I got a Roku tv and moved up to the Freedom package, 150 GB's a month. Only stream tv, no cable so needed more GB's. Exede said go to unlimited, 150...
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1.4
#1473936