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1.9
Details
Exede was working pretty good for me while it was still Exede. I received a flyer from HughesNet offering 30 GB/month for $100, far less than the $150+ I was paying for 30 GB/month from Exede. So, I called Exede and told them I was going to switch. They said, how about...
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1 comment
Anonymous
#1715410

Same experience for me almost exactly, except I max at 1.8mbps during peak times....pathetic

Review
#1506484 Review #1506484 is a subjective opinion of poster.
Pros
  • Little
Reason of review
Bad quality
Tags
  • ViaSat Communications
  • Internet Service Providers
  • Satellite And Internet Companies
  • Internet
  • Viasat Exeed Wild Blue Satellite

Viasat in Clearlake, California - THIEVES AND LIARS

1.1
Details
CANCELLED SERVICE ON 3-31-2019 DUE TO A CONTRACT CHANGE ON VIASAT PART. VIASAT OFFERED ME THE OPTION TO OPT OUT OF THERE SERVICE AT NO CHARGE. IT IS UNUSEABLE DUE TO THE LACK OF SPEED DOWNLOADING. I REPORTED TO MY CREDITCOMPANY THAT VIASAT FRAUDENTALLY TOOK OUT $282.99 FROM MY ACCOUNT AFTER MY CANCELLATION DATE AND I DONT HAVE AN ITEMISED JUSTIFICATION AND IN THERE LETTER TO ME THEY REFUSE TO PROVIDE. AS TO HOW VIASAT CAME UP WITH THE FIGURE OF $282.99 WHEN THE MONTHLY BILL FOR 4-1-2019 HAD I CONTINUED SERVICE SHOULD HAVE BEEN $158.99 FOR APRIL I WOULD LIKE TO POINT OUT THAT I BOUGHT THE EQUIPMENT OUTRIGHT(IT WASN'T LEASED). Todays date 4-2-2019 I also contacted CREDIT CARD CO yesterday to warn them about this FRAUDENT ACTIVITY ABOUT TO TAKE PLACE
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Review
#1505594 Review #1505594 is a subjective opinion of poster.
Cons
  • Liars and thieves
Reason of review
Not as described/ advertised
Loss
$28299

Viasat - Too damned expensive!

I STARTED WITH EXECEDE AND THINGS HAVE GONE DOWN HILL EVER SINCE. I AM WEIGHING THE NEED FOR THIS SERVICE AT MY HOME. I AM OLDER AND LIVE ALONE SO I SPEND TO MUCH TIME JUST FOR THE NOISE. THIS COST FOR JUST STAYING INTOUCH IS NOT WORTH THE AGGREVATION AND COST. MAYBE OTHER OPTIONS ARE OUT THERE. I WILL FIND OUT OR DO WITHOUT. THE DIGITAL REVOLUTION IS FAST PRICING IT'S SELF OUT OF EVERYDAY USER REACH. WHEN THIS HAPPENS YOU SIMPLY CUT OFF THE SERVICE AND THEN READ A BOOK, WHICN I DID MOST OF MY LIFE ANYWAY.
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Review
#1502428 Review #1502428 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Price reduction

Viasat - Terrible Speed and Service

1.2
Details
I have been with Viasat since it was Wildblue~when they were small, they were great, now that they are big and have expanded, the 5g speed with unlimited bandwith is slower than what I had before at half the price and limited bandwidth~I have the highest premium plan and pay 200.00 a mo under 2 yr contract~nights go down to almost dial-up speed, days are only a little faster~service tech adjusted dish slightly but no improvement~big rip-off!
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Review
#1500067 Review #1500067 is a subjective opinion of poster.
Cons
  • I am not getting 5g speed
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
All I can say is that since day one of me joining Viasat internet I have had issues from my internet working very very slow to customer service being very unhelpfull I have never been so unhappy with a service in my life, you get suck with a service on contract for 2...
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2 comments
UnhappyPanda980
#1665013

I signed up for Viasat 4 months ago. When the tech came out he gave me a two year contract. I told him I would have to pass on the service because I knew that I only needed it...

Review
#1495893 Review #1495893 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Let the company propose a solution
1.0
Details
I cannot stream netflix well for more than a minute or too at a time and I upgraded so I could watch tv with netflix. The rep told me this would fix the problem but it didn't . I'm paying almost $200.00 a month and not getting what was promised. The last time I called...
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1 comment
FrothyCavalierKingCharlesSpaniel
#1664634

Thanks for the warning.I am cutting the cable with Spectrum and looking for an honest company to stream with. This company has just been taken off the list to consider. It see...

Review
#1494032 Review #1494032 is a subjective opinion of poster.
Cons
  • Poor internet quality
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution

Viasat - Usually good fast service, but..

3.3
Details
I have been with them since they were Wildblue. My service is good most days and evenings, even when I use all my tiny data that they offer me for a high price. They want $150 a month for unlimited data where I live. I told the rep *** No I won't pay that when they offer it other places for a third of that. Some evenings you can't even browse, once my measly 12 GBs are used. They are our only choice, otherwise I'd ditch it in a minute. I've been with them for many years and this is what I am offered. No loyalty for us long timers. :(
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Review
#1492943 Review #1492943 is a subjective opinion of poster.
Pros
  • Grateful to get internet
Cons
  • Extreme drop in speed when tiny data amount is used
Reason of review
Pricing issue
Loss
$80
Preferred solution
Price reduction

Viasat is HORRIBLE

1.0
Details
I pay for the gold service and it is in the 150kb download and the up load is slower, I call and they sent a service tech out stated something is not right the down load and upload speeds vary widely the tech said he would send a ticket to his supervisor. Heard nothing I called they said they saw a service tech was out but there was no note about what was going on. The always tell you turn on then off the modem then you have to connect computer with hardline to modem. I wish I had spectrum or another service where I live.
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Review
#1492663 Review #1492663 is a subjective opinion of poster.
Pros
  • Absolutely norhing
Cons
  • Internet servie and customer service
Reason of review
Bad quality
Called and ordered viast and told sales rep about yrs ago had Hugh's net and it didn't work for us. If viast didn't work could I cancel within the 30 days. Was told YES nothing about a NO TRIAL PERIOD. So tech installs and seems to be doing well except for our phones....
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Review
#1485734 Review #1485734 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Viasat - Its Very good

5.0
Details
I have had it about 3 weeks and we love it compared to the AT&T internet service I have had for about 5 years. Also tried Hughes Net which was very slow an they lied to me about the trial period so I had to pay a lot to get rid of it. So far VIASAT has been much better. We have three smart TV's, three computers, 2 iPhones online and it supports them all very well.
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Review
#1484366 Review #1484366 is a subjective opinion of poster.
Pros
  • Very good service i am getting on the internet
Reason of review
Good customer service
Tags
  • Viasat Internet Is Good