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0 comments

Viasat - Corperate thugs

Their salespeople are misleading. They have no return policy and you are forced into a 2 yr. Contract before you know how the service will work.
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Author
Reason of review
Poor customer service
Review #1231165 is a subjective opinion of poster.
1 comment
For the last 4 months I have been having my service suspended due to non payment, even though I have auto pay. Each time I call to complain about it they say my card is expired, even though it's good til 4/19. Each time I have to update my account and am guaranteed the...
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Anonymous
#1472660

I have this exact same problem. The card I use every month is the card they have on file that they claim is “expired”...

Author
Reason of review
Problems with payment
Review #1207543 is a subjective opinion of poster.
0 comments

Viasat - Crap internet

1.1
Details
My internet goes out, alot! Their download speeds suck and their modem is a piece of crap! Not worth the headache or time.
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Author
Reason of review
Bad quality
Review #1169094 is a subjective opinion of poster.
0 comments

Viasat in Marlborough, Massachusetts - They are a rip off

1.0
Details
Do not do it. Viasat is a SCAM
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Author
Location
Marlborough, Massachusetts
Reason of review
Not as described
Review #1197266 is a subjective opinion of poster.
1 comment
Formally exceed don’t mess with these people. Had it hooked up for ten minutes told them it was no better than what I had tried to bind me to two year contract and then hit my bank account for early termination.
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piggy08822
#1441149

Did you get your money back? I'm just starting the process with them. I should have never left my cable company. I have been unhappy the entire short period I was with them. I...

Author
Reason of review
Problems with payment
Review #1160615 is a subjective opinion of poster.
0 comments
1.1
Details
I was tricked into changing from my original Exede to the Liberty Pass plan. This is the worst experience of my life. I have had nothing but speed issues since changing. If I could go back to the original, I would. Even when I was throttled back on my old service, I...
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Author
Location
College Station, Texas
Cons
  • Service
Reason of review
Bad quality
Loss
$2000
Preferred solution
Let the company propose a solution
Review #994042 is a subjective opinion of poster.
0 comments
Around 12/20/2015 we called Direct TV to make changes to our tv viewing service, since couple months prior, we were notified by Verizon that Verizon and Direct TV were no longer bundled together in our service agreement with Verizon, and we needed to deal directly with...
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Author
Location
Alpine, California
Reason of review
Problems with payment
Review #799694 is a subjective opinion of poster.
1 comment
Some serious complaints about my Exede internet service. To start things off, I have recently been charged $321.18 for not returning equipment. However, in early November when I moved my service to a new residence, (which also coincidentally caused my contract to start...
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Anonymous
#1403286

Same issue with me, except they sent a box for equiptment to the wrong address and won't fix their mistake charge as a result! Shameful.

Author
Location
Damascus, Georgia
Reason of review
Problems with payment
Review #774241 is a subjective opinion of poster.
4 comments
1.0
Details
This is the most incompetent, inept servicer I've ever dealt with. My elderly mother had her upgrade to Viasat / Exede from WildBlue disconnected due to a false request to disconnect the service. DirecTV "offers" this horrific Internet provider to its unsuspecting...
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Anonymous
#1438439

Who paid you lol

Author
Location
Arroyo Grande, California
Reason of review
GROSSLY INCOMPETENT CUSTOMER SERVICE
Loss
$500
Preferred solution
This company should credit my elderly mother 6 months of free service for screwing up their own work orders and incorrectly disconnecting her service. I've thus far logged 4 1/2 hours on the phone with Viasat because they made a mountain out of a molehill
Review #681867 is a subjective opinion of poster.
3 comments
1.2
Details
I cancelled Exede aka ViaSat service on the 8th of March. I returned their modem and equipment using their box on the 31st of March. Was told that I had 30 days before they would charge me $324.00. According to UPS Tracking they received it on the 6th of April. On the...
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Anonymous
#1500853

These scam artists just stole 980$out of my account. My entire check. Now I can't feed my 3 children because of these snakes. When I signed up they assured me that I wasn't si...

Author
Cons
  • Took 324 dollars from me
Reason of review
Problems with payment
Loss
$350
Preferred solution
Full refund
Review #626430 is a subjective opinion of poster.