Anonymous
map-marker Oklahoma City, Oklahoma

RE: No cell or tablet service on B3 @VSP

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Hello!

There isn't any cell or tablet service inside all the cells of the men *** on B-Yard, in Building 3, at Valley State Prison in Chowchilla, California. I can't speak for all of B-Yard but l do know that Building 3 on B-Yard isn't getting any cell or tablet service, whatsoever.

A VPT Tech needs to come out to Valley State Prison to fix this issue in B3. And, to recheck their work done on the other Yards. And, then to fix all other connectivity issues which are at Valley State Prison whilst there.

Please send this e-mail on to the Executive who can then call out the order to a VPT Tech to go to Valley State Prison to fix this connectivity issue.

VPT Techs went to all prisons within the CDCR complex to install the VPT routers, etc., when they acquired the contract but apparently did a shoddy job of it due to the many complaints of not having any cell or tablet service. VPT Techs went back to Prisons to fix many issues, but there's still an issue going on at Valley State Prison!!! Bad customer service, I say!!! CDCR didn't/doesn't pay VPT enough?!? And, VPT neglected to get ANY feedback?!? C'mon, this is the 21st Century!!! Surely, someone can locate a signal, somewhere!!!

Our LO told me there needs to be a complete overhaul instead of just a patch job. He also thinks that VPTs wiring could be messing with the wiring of the new cameras installations. This was when he was at another facility and they too, were having the exact same issues!!!

Maybe VPT needs, yet again, to visit the 32 or so CDCR prisons to recheck their fixes as I've heard of plenty more horrid stories from different prisons. And, then to fix all of what's not working.

Please fix this issue in B3 at Valley State Prison, ASAP!!! Thanx!!!

Sincerely, Victoria Parry

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User's recommendation: Hopefully, J-Pay will win the contract!!!

Seneca W Xhz

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Verified Reviewer

Inmates and their families treated badly

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Every single day, there is an issue with this app. From constantly being logged out, to calls being dropped, to notifications, there is an issue.

It's frustrating and unfair.

We just want better communication with our loved one who is incarcerated. We are paying to be treated less than human.

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Pros:
  • When it works it is okay
Cons:
  • Disrespectful to customers

User's recommendation: Unfortunately we most likely will have to continue putting up with this mistreatment. As there is no other option

Sollie Dot

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Verified Reviewer
| map-marker Grenada, Mississippi

Refund missing

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I had created friends and family account. When I no longer needed urn, aprox $30 was left in the account.

I applied for a refund which was grabbed a few days later howeve ent account balance wasn nown$0 but I never received my refund. Didnt receive money when taken out of account

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User's recommendation: Don’t use

Ellary Cnf

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Verified Reviewer
| map-marker Denver, Colorado

My pass 6 digest won't work waiting for a call back for pAss code

M. My name is Mary Escareno Beckley inmate Jimmy Ray Smith birthday November 21 1984 by his booking number is 143**** He's Arapahoe detention center and my email is Maryldevilwoman @***.com waiting for a passcode and someone said they would call in a couple minutes Thank you Mary Escareno Beckley

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Resolved
Kathy T Nkv

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Verified Buyer
|

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Verified Reviewer

Resolved: My deposit never was sent my love one!!

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Contains 1 confidential file for company representatives
Updated by user May 28, 2024

Company fixed the issue and I have been provided with apology. The money was put in my loved ones account.

Original review May 21, 2024

I used the Getting Out app to deposit money in his commissary account on the 24th of April. I was given the run around.

They told me to 'call back in 72 hours'. On the 3rd time calling, I was now pissed. I asked to speak with a supervisor and again, they gave me the run around. Today, they came up with the excuse that my bank declined the transaction.

No way. I sent a screenshot via path of this money being deducted from my account.

Yes, I'm mad. I may have to consult a lawyer for all the pain and suffering I'm going through over my money!

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Loss:
$32
Cons:
  • Customer service stinks

Preferred solution: Full refund

User's recommendation: Find another source.. like money order.

Anonymous
map-marker Caledonia, Ohio

Deposit

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I deposited money into my account and I've yet to be able to use it. That's why you have a four instead of a five. Thank you.

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Neiman Pye

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Verified Reviewer
| map-marker Dearborn, Michigan

Change pin for an inmate

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Inmate had his tablet duplicated. Need to reset pin.

Not much cooperation from the facility. Not able to access anything from the prison.

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